Customer reviews from sharkninja.com
Ninja - Refurbished Excellent - DualBrew Hot & Iced Coffee Maker, Single-Serve, compatible with K-Cups & 12-Cup Drip Coffee Maker - Stainless Steel
Average customer rating
3.8
(175 Reviews)
Rating breakdown 175 reviews
5 Stars
97
4 Stars
17
3 Stars
18
2 Stars
21
1 Star
22
70%of customers recommend this product.
(
78 out of
112)
Customer Reviews for Ninja - Refurbished Excellent - DualBrew Hot & Iced Coffee Maker, Single-Serve, compatible with K-Cups & 12-Cup Drip Coffee Maker - Stainless Steel
Customer Rating
3
Average
on January 31, 2025
Posted by: Bethie
I bought this because my keurig k duo always put grounds in the pot. On a 55oz setting, 4 scoops of coffee, this does the same.
Also, the “pause” slide doesn’t fully turn off the flow…it still drips onto the hot plate, even toward the end of the cycle.
Coffee is good, no complaints there, just grounds on the top of the pot and in the coffee
Also, the “pause” slide doesn’t fully turn off the flow…it still drips onto the hot plate, even toward the end of the cycle.
Coffee is good, no complaints there, just grounds on the top of the pot and in the coffee
Response from sharkninja.comBy SharkNinja, February 25, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Dual brew. We will absolutely share your feedback with the relevant teams for consideration on future products and we also see that you started some processes with us. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Dual brew. We will absolutely share your feedback with the relevant teams for consideration on future products and we also see that you started some processes with us. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
1
Terrible, do not buy.
on January 26, 2025
Posted by: mozes
from Bozeman, MT
Gender:Male
We bought this 1 month ago, it is the least efficient and most high maintenance coffee maker I've ever used. It's terrible and requires far too much maintenance. The mornings have gotten worse because of this coffee maker.
The coffee get clogged, ends up on top of the carafe, this is fail on Ninja's design team.
Response from sharkninja.comBy SharkNinja, February 25, 2025
Hello,
Thank you for taking the time to provide your feedback.
This isn’t the experience we want our customers to have, and we’re eager to help here. Something doesn’t seem quite right about how your product is performing; we’d like to make sure it’s working as it should. Please give our team a call at 1-800-365-0135 so we can help with this.
Kind regards,
Ninja Kitchen
Thank you for taking the time to provide your feedback.
This isn’t the experience we want our customers to have, and we’re eager to help here. Something doesn’t seem quite right about how your product is performing; we’d like to make sure it’s working as it should. Please give our team a call at 1-800-365-0135 so we can help with this.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
on January 25, 2025
Posted by: eiwd
There is a small learning curve. Coffee is very good
Written by a customer while visiting sharkninja.com
Customer Rating
5
Excellent. Would purchase again
on January 22, 2025
Posted by: New Owner
I really like this machine. The dual-use (pod/drip) is well-designed and works great. I purchased an inexpensive permanent filter for the drip process, and now everything is perfect.
Written by a customer while visiting sharkninja.com
Customer Rating
3
Great until it's not
on January 18, 2025
Posted by: jls614
from California
Gender:Female
I love this coffee maker but after 2 years it stops working. This is the second one I've had that has done the same thing. For the price they should last longer than that.
I would recommend this to a friend!
Response from sharkninja.comBy SharkNinja, February 22, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your coffee maker. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your coffee maker. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Written by a customer while visiting sharkninja.com
Customer Rating
3
Only works 75% of the time
on December 23, 2024
Posted by: Bink
from Cedar Rapids iowa
Gender:Female
i have the model before this one and since the day I bought it, works correctly about only about 75% of the time. It will not make the full 55 oz and today the warmer didn't come on.
No, I would not recommend this to a friend.
Response from sharkninja.comBy Ninja Kitchen, January 28, 2025
Hello Rebecca,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Ninja DualBrew. Please reach out to our team by phone at 1-800-365-0135 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET, we'd be happy to look into this for you.
Kind regards,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Ninja DualBrew. Please reach out to our team by phone at 1-800-365-0135 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET, we'd be happy to look into this for you.
Kind regards,
Written by a customer while visiting sharkninja.com
Customer Rating
5
Love It!
on November 27, 2024
Posted by: JFerg
Love Ninja and Shark products! This is awesome! It does bring out the flavor in coffee and is aesthetically pleasing!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
Noisey
on October 27, 2024
Posted by: Coffeelover
from MD
Gender:Female
Coffee is good but this newer model is extremely noisey! We had an older model that was great but just wore out. This newer model brews good coffee but gurgles very loudly!
Written by a customer while visiting sharkninja.com