Customer reviews from sharkninja.com
Ninja - Refurbished Excellent - DualBrew Hot & Iced Coffee Maker, Single-Serve, compatible with K-Cups & 12-Cup Drip Coffee Maker - Stainless Steel
Average customer rating
3.9
(160 Reviews)
Rating breakdown 160 reviews
5 Stars
93
4 Stars
14
3 Stars
16
2 Stars
18
1 Star
19
71%of customers recommend this product.
(
74 out of
104)
Customer Reviews for Ninja - Refurbished Excellent - DualBrew Hot & Iced Coffee Maker, Single-Serve, compatible with K-Cups & 12-Cup Drip Coffee Maker - Stainless Steel
Customer Rating
1
1st one was awesome, then disasters
on September 2, 2024
Posted by: Nons
We purchased one of these dual coffee makers in our other seasonal home. Love it, so purchased a second for this home, and, sorry to say, have had troubles with it. Support was very helpful by sending us new parts to try, and finally, a whole new machine. The latest new machine gave us one cup of coffee, then blowup of grounds in every cup thereafter. So disappointed, no sense in spending more time on the phone with their support, we're going to accept defeat, and find a different brand.
Response from sharkninja.comBy Ninja Kitchen, September 23, 2024
Hello Madonna,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Ninja DualBrew. We will absolutely share your feedback with the relevant teams for consideration on future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-800-365-0135 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET.
Kind regards,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Ninja DualBrew. We will absolutely share your feedback with the relevant teams for consideration on future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-800-365-0135 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET.
Kind regards,
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great Brewer
on August 23, 2024
Posted by: Tony
I love the Ninja. It makes great coffee and I think its is great to have the option of a pot of coffee as well as the pot. It has lots of options and it makes life easy when you have a dual brewer like the Ninja Dualbrew.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Coffee tastes terrible!
on August 11, 2024
Posted by: msrdldn
from Bloomington, IL
Gender:Female
No matter what I do the coffee tastes terrible! It doesn’t matter if I freshly grind the beans, filter the water, clean the machine as much as possible - it always tastes like crap. Would never buy a Ninja coffee maker again, I’m sorry. I wanted to like it.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, September 10, 2024
Hello,
Thank you for taking the time to leave a review.
We would feel the same in this situation and we’d like to help you. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We would feel the same in this situation and we’d like to help you. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
2
Didn’t live up to expectations
on July 30, 2024
Posted by: Wpeter
from Wisconsin
Gender:Female
Just got this and so far not impressed at all - doesn’t work with compostable pods. The contents of the pod -80% ended up in the cup.
Pot takes a long time as well and just seems very messy.
Disappointed.
Been a fan of Ninja for years, but they missed the mark on his one.
Back to Keurig we go.
Pot takes a long time as well and just seems very messy.
Disappointed.
Been a fan of Ninja for years, but they missed the mark on his one.
Back to Keurig we go.
Response from sharkninja.comBy SharkNinja, September 4, 2024
Hello,
Thank you for taking the time to leave a review.
We're sorry to hear your DualBrew isn't working as intended. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're sorry to hear your DualBrew isn't working as intended. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
2
Never Again
on July 11, 2024
Posted by: ShadowFyr
from Michigan
Gender:Male
First coffee machine I have ever had that died after 18 months. I was so disappointed. Never buying another Ninja coffee machine.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, July 12, 2024
Hello,
Thank you for taking the time to leave a review.
We're sorry to hear that your coffee maker isn't working as intended. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're sorry to hear that your coffee maker isn't working as intended. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
1
on June 19, 2024
Posted by: Linda
The coffee is not hot enough. When you put a reasonable amount of half and half in your cup, the coffee is not warm enough.🙈
Response from sharkninja.comBy Ninja Kitchen, June 19, 2024
Hello Linda,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Ninja DualBrew. We will absolutely share your feedback with the relevant teams for consideration on future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-800-365-0135 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET.
Kind regards,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Ninja DualBrew. We will absolutely share your feedback with the relevant teams for consideration on future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-800-365-0135 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET.
Kind regards,
Written by a customer while visiting sharkninja.com
Customer Rating
3
Strange prest ounce settings
on June 18, 2024
Posted by: Nvman
from Nevada
Gender:Male
I like the machine and what it does but I'm disappointed that Ninja changed the preset oz settings. There is no longer a 4 ounce setting...and it's hard to believe but there is not a 16 ounce setting when that is probably the most common travel mug size. So now I can only do 14 ounces into my 16oz mug because the next setting is 18 ounces, but a 20 ounce mug, (next most common size) doesnt fit under the spout because it's too tall. I regret getting this unit and want to find one that has a 16 ounce setting.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, June 18, 2024
Hello,
Thank you for taking the time to leave a review regarding the brew sizes.
We're so sorry to hear that you aren't happy with your coffee maker due to this. We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review regarding the brew sizes.
We're so sorry to hear that you aren't happy with your coffee maker due to this. We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great purchase!
on May 23, 2024
Posted by: JJ1224
from Massachusetts
Gender:Female
So glad I bought this machine. So much better than Keurig. The versatility is great, pods, ground coffee, iced drinks. Perfect.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com