Customer reviews from sharkninja.com
Ninja - Refurbished Excellent - CREAMi Scoop & Swirl Ice Cream & Soft Serve Maker, 13 One-Touch Programs - Silver
Average customer rating
4.5
(123 Reviews)
Rating breakdown 123 reviews
5 Stars
95
4 Stars
11
3 Stars
6
2 Stars
3
1 Star
8
85%of customers recommend this product.
(
46 out of
54)
Customer Reviews for Ninja - Refurbished Excellent - CREAMi Scoop & Swirl Ice Cream & Soft Serve Maker, 13 One-Touch Programs - Silver
Customer Rating
5
Ninja CREAMi Swirl
on October 22, 2025
Posted by: Toottoot
It looks like a good machine that's produced i love ice cream thats what it make soft ice cream i wish i had me a Ninja CREAMi. Swirl.
Written by a customer while visiting sharkninja.com
Customer Rating
3
Ninja soft serve
on October 25, 2025
Posted by: Gramps too
from Washington
Gender:Male
The ice cream machine is loud,. Frozen mix after blending comes out too soft to hold shape. When blended mix is harder, the machine struggles to dispense. I’ve only made 6 sets and not so impressed with the machine. But if you want to spend lots more for an ice cream machine, you might get different results. You need to be creative in-order to get expected results.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, October 25, 2025
Hi there,
Thank you for sharing your experience with the Swirl. We’re glad to hear you’ve enjoyed experimenting with different frozen treats and appreciate your creativity in making it work for your needs.
We’re sorry to hear about the challenges with texture and dispensing, as well as the noise level. Your feedback is incredibly valuable, and we understand how these issues can impact your overall experience. We’re continuously working to improve our products, and insights like yours help guide those improvements.
If you’d like to explore tips for optimizing consistency or troubleshoot the dispensing issue, please reach out to our team by phone at 1-800-365-0135 We’d be happy to look into this for you and help you get the best results possible.
Warm regards,
Ninja Kitchen US
Thank you for sharing your experience with the Swirl. We’re glad to hear you’ve enjoyed experimenting with different frozen treats and appreciate your creativity in making it work for your needs.
We’re sorry to hear about the challenges with texture and dispensing, as well as the noise level. Your feedback is incredibly valuable, and we understand how these issues can impact your overall experience. We’re continuously working to improve our products, and insights like yours help guide those improvements.
If you’d like to explore tips for optimizing consistency or troubleshoot the dispensing issue, please reach out to our team by phone at 1-800-365-0135 We’d be happy to look into this for you and help you get the best results possible.
Warm regards,
Ninja Kitchen US
Written by a customer while visiting sharkninja.com
Customer Rating
1
Don't waste your money
on December 25, 2025
Posted by: Becky40
from New York
Gender:Female
Giving it 1 star because I can't give it zero. We received this as a gift and it does not make ice cream. You take already made ice cream either store bought or homemade and run it through this machine to give you a "soft served" experience. Please don't waste your money on this product. Very disappointing.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, December 26, 2025
Hi Becky,
Thank you for taking the time to leave a review on our CREAMi Scoop & Swirl.
While you can use store bought ice-cream as a base for your treats, you're able to get creative and invent treats as well. You can look at our recipe guide here https://support.sharkninja.com/recipes?productName=ninja-creami-scoop--swirl?categoryType=Recipes&productId=01tHs00000D0UYSIA3 or even on our website here for treats you can try, adjust and make your own! You can find those here: https://www.sharkninja.com/discover/recipes/ninja-swirl-by-creami-recipes If you have any questions on ways to maximize your CREAMi experience, feel free to reach out to our team here: https://support.sharkninja.com/contact-us.
Kind regards,
Ninja Kitchen US
Thank you for taking the time to leave a review on our CREAMi Scoop & Swirl.
While you can use store bought ice-cream as a base for your treats, you're able to get creative and invent treats as well. You can look at our recipe guide here https://support.sharkninja.com/recipes?productName=ninja-creami-scoop--swirl?categoryType=Recipes&productId=01tHs00000D0UYSIA3 or even on our website here for treats you can try, adjust and make your own! You can find those here: https://www.sharkninja.com/discover/recipes/ninja-swirl-by-creami-recipes If you have any questions on ways to maximize your CREAMi experience, feel free to reach out to our team here: https://support.sharkninja.com/contact-us.
Kind regards,
Ninja Kitchen US
Written by a customer while visiting sharkninja.com
Customer Rating
5
Must have!
on January 22, 2025
Posted by: lysserlott_965
[This review was collected as part of a promotion.] This kitchen item is by the far the best thing I’ve ever received! She is sooo beautiful and amazing! She is an icecream maker and you can do soooo many things with it! She makes the best icecream you can imagine ! Verybeasy to use and it’s a 13 in one! Easy to clean, comes with so many attachments and she is quiet as a mouse! I would suggest this to anyone b not noisey!
Written by a customer while visiting influenster.com
Customer Rating
5
In love !
on January 24, 2025
Posted by: ody0585_6424
[This review was collected as part of a promotion.] I got this today and I am super excited ! It doesn’t have much noise all I am excited for is some yummy ice cream . You can make different type of creamy . It’s durable and very easy to use
Written by a customer while visiting influenster.com
Customer Rating
5
OBSESSED
on January 25, 2025
Posted by: emrose8_5648
[This review was collected as part of a promotion.] ABSOLUTELY AMAZING CLAIM!!! i am SO HAPPY about this ninja creami, i have always wanted one and this is why i am obsessed with influenster! i will always be a loyal influenster user, especially from now on because this was the coolest thing i could have ever gotten! it is so so cool, with 13 different ways to make super special things like ice cream, smoothies, frozen yogurt, and even açaí bowls!! IM OBSESSED!!
Written by a customer while visiting influenster.com
Customer Rating
5
Love the ease of this machine!
on January 26, 2025
Posted by: taylorw331_8743
[This review was collected as part of a promotion.] I love this machine! I'm obsessed with soft serve ice cream, froyo, fruit whips, and frozen custard. And I've always wished they were things I could make myself, at home. Now I can! I made strawberry soft serve and it was delicious -- I loved pulling the handle and dispensing it lol. I can't wait to make so many more creations! It's so easy, and it's super quick and quiet too.
Written by a customer while visiting influenster.com
Customer Rating
4
Inlove
on January 27, 2025
Posted by: shanelye_2768
[This review was collected as part of a promotion.] Beautiful, big and heavy durable , easy to clean haven’t used it fully yet but will be using it soon so excited to use love that it comes with recipes as well 10/10
Written by a customer while visiting influenster.com