Customer reviews from sharkninja.com
Ninja - Refurbished Excellent - CREAMi Scoop & Swirl Ice Cream & Soft Serve Maker, 13 One-Touch Programs, Fruit whip, Frozen custard, Gelato - Silver
Average customer rating
4.4
(184 Reviews)
Rating breakdown 184 reviews
5 Stars
136
4 Stars
17
3 Stars
9
2 Stars
7
1 Star
15
84%of customers recommend this product.
(
66 out of
79)
Customer Reviews for Ninja - Refurbished Excellent - CREAMi Scoop & Swirl Ice Cream & Soft Serve Maker, 13 One-Touch Programs, Fruit whip, Frozen custard, Gelato - Silver
Customer Rating
5
Excellent value
on September 14, 2026
Posted by: SophieM
The best bit of kit I have brought!! Super easy to use. You can use pre made ice cream or make your own. Both work well with the swirl setting. Ice cream is thick. Easy to clean and store.
Written by a customer while visiting influenster.com
Customer Rating
5
Awesome all around!
on September 13, 2026
Posted by: bjackson
from south carolina
Gender:Male
Took on our vacation and instead of buying ice cream several nights, we enjoyed making our own! This machine will save us money in the long run! thanks Ninja!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great features
on September 6, 2026
Posted by: Catfishmoma
from Nacogdoches texas
Gender:Female
Bought a week ago so glad I did product is wonderful texture is great
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Too much
on September 6, 2026
Posted by: Djs!
Gender:Female
Sent it back too complicated and everything has to start frozen so not an automatic thing won’t get used much since have to freeze everything firs
Response from sharkninja.comBy SharkNinja, September 7, 2026
Hi there,
Thank you for taking the time to share this feedback with us. We understand how disappointing it is when the Ninja CREAMi Swirl doesn't fit your needs, especially when the preparation process is more involved than you expected and requires ingredients to be frozen in advance.
We can see that a return was initiated, and we appreciate you giving the product a try. We hope you'll consider Ninja again in the future. If you have any questions or further concerns, please feel free to reach out to us through the link below.
https://support.sharkninja.com/contact-us
Kind regards,
Ninja Kitchen
Thank you for taking the time to share this feedback with us. We understand how disappointing it is when the Ninja CREAMi Swirl doesn't fit your needs, especially when the preparation process is more involved than you expected and requires ingredients to be frozen in advance.
We can see that a return was initiated, and we appreciate you giving the product a try. We hope you'll consider Ninja again in the future. If you have any questions or further concerns, please feel free to reach out to us through the link below.
https://support.sharkninja.com/contact-us
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Love it
on August 16, 2026
Posted by: Mei1
Gender:Female
We love it so far, have made dairy free ice cream. It even manages to make bean and coconut milk ice cream taste creamy!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
My new FAVORITE Kitchen appliance
on August 16, 2026
Posted by: Lady Purple3
Gender:Female
I received this as a birthday gift from my son and daughter love. I grew up in a Dairy Queen and Ice Cream is my first love. I own other Ice cream makers but this one sits front and center. I am able to make my own Ice cream/gelato blends and flavors and they have come out perfectly every time. i keep extra ready to go pints in the freezer. I've had this for 30 days and I've used it 15 times. I truly enjoy this Creami Scoop & Swirl Soft Serve Ice Cream Machine. It's simple to use, only have to connect 3 items , turn it on and ready in less than 3 minutes. Add one additional part and it's soft serve on a cone or in a bowl. The texture is creamy, and add ins are simple.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Awesome ice cream beetter than store bought
on August 12, 2026
Posted by: LLP09
from Massachusetts
Gender:Female
I received my replacement for my Ninja 11-1 Ice Cream Machine and this one processes the frozen pints even better than the prior machine!!! It truly comes out as a scoopable ice cream. Far superior !! So happy with this appliance. I cant wait to try soft serve. Thank you so much! This is why all my small appliances are Ninja or Shark. I wish you had refirdgerators
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Well built machine
on August 12, 2026
Posted by: Lee1957
from Fort Wayne, Indiana
Gender:Male
My soft serve is slightly runny but I'm still learning. Even a little runny it is still delicious. I will have this mastered in no time.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com