Customer reviews from sharkninja.com
Ninja - Refurbished Excellent - CREAMi Scoop & Swirl Ice Cream & Soft Serve Maker, 13 One-Touch Programs - Silver
Average customer rating
4.5
(123 Reviews)
Rating breakdown 123 reviews
5 Stars
95
4 Stars
11
3 Stars
6
2 Stars
3
1 Star
8
85%of customers recommend this product.
(
46 out of
54)
Customer Reviews for Ninja - Refurbished Excellent - CREAMi Scoop & Swirl Ice Cream & Soft Serve Maker, 13 One-Touch Programs - Silver
Customer Rating
2
okay
on October 8, 2025
Posted by: Wendy0405
Gender:Female
I brought the machine servals months ago and used it about 3times. I like the machine but i feel as though I’m making the ice cream and the machine is just a dispenser
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, October 9, 2025
Hi Wendy,\nThank you for taking the time to share your thoughts. We're glad to hear you like the Swirl overall, but we understand your concern about the level of prep involved.\nThe Swirl is designed to give you full control over your frozen creations—whether it’s soft serve, sorbet, or frozen yogurt—so you can personalize ingredients, flavors, and textures. That said, we understand it can feel like you're doing more of the work compared to a traditional ice cream maker.\nWe truly appreciate your feedback and will be sure to share it with our product team as we continue to improve our designs. Thanks again for being part of the Ninja family!\n\nSincerely,\nNinja Kitchen US
Written by a customer while visiting sharkninja.com
Customer Rating
5
Amazing Machine for any household
on February 26, 2025
Posted by: Chicagojenn69
from Austin,TX
Gender:Female
My machine was a Valentine's Day gift and honestly it's amazing. Easy to use and very easy to clean. My daughter absolutely loves her daily soft serve cones.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Family loves Swirl
on February 26, 2025
Posted by: Paule
from Orlando, Fl
Gender:Male
I waited on line to get this as soon as it was available. I have friends that love the Creami and I wanted my three children to have the swirl feature. Ice cream has been a nightly addition to family time. We love this product!!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Excellent
on March 10, 2025
Posted by: Dani
from North Dakota
Gender:Female
Love this machine. Easy to use and make healthier, guilt free, ice cream… can’t use the regular creami pints, only use swirl pints!!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Be great if it worked
on October 20, 2025
Posted by: noIceCreamForMe
from Virginia USA and Philippines
Gender:Male
Worked once then it stopped working. About to go through the customer service and we will see if it’s just an expensive paperweight.
Response from sharkninja.comBy SharkNinja, October 27, 2025
Hi there,
Thank you for sharing your experience. We’re truly sorry to hear that your Swirl stopped working after just one use—that’s definitely not the quality or reliability we aim to deliver, and we understand how frustrating this must be.
Your feedback is very important to us, and we’d love the opportunity to make this right. Please reach out to our Customer Service team at 1-800-365-0135 and we’ll do our best to assist you with troubleshooting or exploring a solution. Thank you again for your honest review and for giving Ninja a try. We hope to turn this experience around for you.
Warm regards,
Ninja Kitchen US
Thank you for sharing your experience. We’re truly sorry to hear that your Swirl stopped working after just one use—that’s definitely not the quality or reliability we aim to deliver, and we understand how frustrating this must be.
Your feedback is very important to us, and we’d love the opportunity to make this right. Please reach out to our Customer Service team at 1-800-365-0135 and we’ll do our best to assist you with troubleshooting or exploring a solution. Thank you again for your honest review and for giving Ninja a try. We hope to turn this experience around for you.
Warm regards,
Ninja Kitchen US
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great product!
on July 9, 2025
Posted by: Anonymous
from Bowling Green, KY
Gender:Male
I purchased this machine to help me hit my protein goals. It was super easy to set up straight from the box. The instruction manual was easy to read and user friendly. I use my Ninja Swirl every day, and no other product compares to this!
Written by a customer while visiting sharkninja.com
Customer Rating
5
A Game-Changer for Dessert Lovers!
on February 25, 2025
Posted by: Falk25
I recently purchased the Ninja Swirl™ by CREAMi® Soft Serve & Ice Cream Machine, and it’s hands-down one of the best kitchen investments I’ve ever made! This little powerhouse churns out creamy, dreamy soft serve and ice cream in minutes, with a texture that rivals anything I’ve had from a shop. The setup is super easy, and I love how versatile it is—whether I’m craving a classic vanilla or experimenting with fruity sorbets, it delivers every time. Cleanup is a breeze too, which is a huge plus. If you’re a dessert enthusiast like me, this machine is an absolute must-have. Five stars all the way!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Awesome machine
on March 4, 2025
Posted by: miraclebg
from Plovdiv, Bulgaria
Gender:Male
From the moment we've got it the experience has been superb!
Ice cream happens with a breeze and is as soft as advertised.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com