Customer reviews from sharkninja.com
Ninja - Refurbished Excellent - CREAMi Scoop & Swirl Ice Cream & Soft Serve Maker, 13 One-Touch Programs - Silver
Average customer rating
4.4
(140 Reviews)
Rating breakdown 140 reviews
5 Stars
107
4 Stars
12
3 Stars
7
2 Stars
5
1 Star
9
84%of customers recommend this product.
(
51 out of
61)
Customer Reviews for Ninja - Refurbished Excellent - CREAMi Scoop & Swirl Ice Cream & Soft Serve Maker, 13 One-Touch Programs - Silver
Customer Rating
5
Its cool
on February 13, 2026
Posted by: Trobert
from Las vegas
Gender:Female
I got this as a gift for my roommate and after we got some long drawn out issued resolved and I was about to give him his gift way late he was sooo happy. Its nice to see a grown 40 something yound man smile and feel like a kid again. We've made so many different styles and flavors. I think his favorite part is pulling the lever for the soft serve to swirl out. Yeah its loud and sort of expensive but aren't we all at times. Its still fun to make type own soft serve at home
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Bad ninja swirl by creami
on March 13, 2026
Posted by: Adar
It doesn't work; it makes a loud noise as soon as it's plugged in, turns on by itself without pressing the power button, and has an error message on the screen that won't go away. It's a total disappointment.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, March 13, 2026
Hi Adar,
Thank you for taking the time to share your experience with us. We’re really sorry to hear that your Scoop & Swirl is turning on by itself, making a loud noise, and showing an error message that won’t clear. That’s definitely not the performance we expect, and we understand how disappointing this must feel.
We’d like to take a closer look at your unit and help get this resolved as quickly as possible. Please reach out to our team through our support page so we can assist you directly:
https://support.sharkninja.com/contact-us
Kind regards,
Ninja Kitchen
Thank you for taking the time to share your experience with us. We’re really sorry to hear that your Scoop & Swirl is turning on by itself, making a loud noise, and showing an error message that won’t clear. That’s definitely not the performance we expect, and we understand how disappointing this must feel.
We’d like to take a closer look at your unit and help get this resolved as quickly as possible. Please reach out to our team through our support page so we can assist you directly:
https://support.sharkninja.com/contact-us
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
3
Only OK
on March 14, 2026
Posted by: steveq23
Gender:Male
I bought the first one and it had an issue. After about 5 differnt instructions from Ninja they sent me a new one I havent opened yet. What I can tell you is that the machine is heavuy, has multiple steps to go tjru befor you acually get your ice cream or frozen trea and even then the machin only makes one pinta at a time. There is no reason they couldn't increase the volumes with a few changes.
Response from sharkninja.comBy SharkNinja, March 16, 2026
Hello Steve,
Thank you for taking the time to leave a review.
We're truly sorry to hear that your first unit had issues, and we understand how frustrating that must have been. We're glad to know you received a replacement after going through several instructions. We also appreciate your feedback about the machine’s weight, the number of steps required, and the single pint capacity. Insights like yours help us better understand what matters most to our customers, and we’ll be sure to pass your suggestions along to the appropriate team for future product improvements.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're truly sorry to hear that your first unit had issues, and we understand how frustrating that must have been. We're glad to know you received a replacement after going through several instructions. We also appreciate your feedback about the machine’s weight, the number of steps required, and the single pint capacity. Insights like yours help us better understand what matters most to our customers, and we’ll be sure to pass your suggestions along to the appropriate team for future product improvements.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
2
HORRIBLE RECIPES
on March 14, 2026
Posted by: Jen811
from Tennessee
Gender:Female
I am just not a fan. I first tried the recipes in the included book and the vanilla and chocolate leave a nasty fatty film on the roof of your mouth, and the pint that I had to respin actually had chunks of butter in it from the cream turning to butter. I know the sorbet recipes will be good, but finding a basic vanilla recipe that doesn’t leave a greasy film on your spoon shouldn’t be hard. I’m glad I didn’t throw my traditional ice cream maker away.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, March 14, 2026
Hi Jen,
Thank you for sharing your experience with the included recipes.
We understand how disappointing it is when a recipe does not turn out the way you expected, especially when the texture or flavor is not enjoyable. Please do not worry, you are not limited to the recipes in the booklet. We have many other recipes available that offer different ingredient ratios and results, and you may find them much more to your liking. These alternatives can help you get smoother textures without the issues you described. All applicable links have been provided below so you can explore and try out other options.
CREAMi Recipes: https://www.sharkninja.com/discover/recipes/ninja-swirl-by-creami-recipes
Guides and Manuals: https://support.sharkninja.com/product/ninja-swirl-by-creami-soft-serve-ice-cream-machine/01tHs00000D0UYSIA3?redirect=false
Kind regards,
Ninja Kitchen
Thank you for sharing your experience with the included recipes.
We understand how disappointing it is when a recipe does not turn out the way you expected, especially when the texture or flavor is not enjoyable. Please do not worry, you are not limited to the recipes in the booklet. We have many other recipes available that offer different ingredient ratios and results, and you may find them much more to your liking. These alternatives can help you get smoother textures without the issues you described. All applicable links have been provided below so you can explore and try out other options.
CREAMi Recipes: https://www.sharkninja.com/discover/recipes/ninja-swirl-by-creami-recipes
Guides and Manuals: https://support.sharkninja.com/product/ninja-swirl-by-creami-soft-serve-ice-cream-machine/01tHs00000D0UYSIA3?redirect=false
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Soft serve so yummy
on March 14, 2026
Posted by: Ken’s fav
We have only tried soft serve. EXCELLENT!
But we’re gaining too much weight because it’s so simple to use!
LOL
But we’re gaining too much weight because it’s so simple to use!
LOL
Written by a customer while visiting sharkninja.com
Customer Rating
5
Yum
on March 28, 2026
Posted by: Ice cream lover
from Louisville
Gender:Female
[This review was collected as part of a promotion.] Yum yum yum yum amazing amazing amazing
🤤🤤🤤🤤🤤🤤🤤🤤🤤
🤤🤤🤤🤤🤤🤤🤤🤤🤤
Written by a customer while visiting sharkninja.com
Customer Rating
5
Awesome for a healthy sweet treat!!!!
on April 4, 2026
Posted by: Crystal0728
Gender:Female
Love this ice cream maker!! It’s easy to use and give me a healthy option for a sweet treat!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great update on this model
on April 5, 2026
Posted by: Mshenn
from Los Angeles
Gender:Female
I am so thrilled that I bought this latest version. We haven’t used the soft serve as much as we thought we would, but the new cream fit function for ice cream is perfect when I do my protein powder, soy milk, fruit ninja creamy. I don’t have to run it for a five times anymore. Sometimes I just run it once or sometimes I need to re-spin. There’s a lot more to like about the design as well and Cleaning is easy.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com