Customer reviews from sharkninja.com
Ninja - Refurbished Excellent - CREAMi Scoop & Swirl Ice Cream & Soft Serve Maker, 13 One-Touch Programs - Silver
Average customer rating
4.5
(123 Reviews)
Rating breakdown 123 reviews
5 Stars
95
4 Stars
11
3 Stars
6
2 Stars
3
1 Star
8
85%of customers recommend this product.
(
46 out of
54)
Customer Reviews for Ninja - Refurbished Excellent - CREAMi Scoop & Swirl Ice Cream & Soft Serve Maker, 13 One-Touch Programs - Silver
Customer Rating
4
Soft serve anyone?
on March 17, 2025
Posted by: Heman263
from California
Gender:Male
The Machine works as designed and was pretty simple to operate. The only complaint I have is the small capacity of the containers to make soft serve ice cream. When full the container was only able to make 2 1/2 small cones.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Awesome Purchase
on March 18, 2025
Posted by: Coltfan
from Indiana
Gender:Male
Very easy to use. Minimal cleanup required. Love soft serve ice cream.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
2
Not worth it for one person with small hands
on March 21, 2025
Posted by: SoloIceCreamEater
from Durham, NC
Gender:Female
I don't love it and am returning it. It worked well the first time, but I'm one person and won't eat the whole pint at once. It was bad the second time after I refroze the half that was left - it wouldn't dispense, then the dispenser lid was stuck, the lid is so wide I couldn't remove it (small hands), and I decided to return it right away. It's a nice idea but I think the design could be better, especially on the dispensing lid. Maybe fine if you have enough people to eat it all at once.
Response from sharkninja.comBy SharkNinja, March 26, 2025
Hello,
Thank you for taking the time to leave a review.
Your input is really valuable to us, and we want to help get this sorted out for you. In the instances you don't finish the pint after the first process, ensure the base of the Swirl Pint is closed and any ice cream is rinsed out from the nozzle cavity. Once done, flatten the top of your frozen treat with a spoon or spatula and place the storage lid on top of the pint before refreezing. If the treat is hard after re-freezing, process it again on the program used to make it the first time. If it’s soft, just scoop and enjoy it. In the meantime, we'll absolutely share your feedback with the relevant teams regarding the size of the pints for consideration on future products. If you still have your Swirl, and need any additional help, please don't hesitate to reach out to our team by phone at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
Your input is really valuable to us, and we want to help get this sorted out for you. In the instances you don't finish the pint after the first process, ensure the base of the Swirl Pint is closed and any ice cream is rinsed out from the nozzle cavity. Once done, flatten the top of your frozen treat with a spoon or spatula and place the storage lid on top of the pint before refreezing. If the treat is hard after re-freezing, process it again on the program used to make it the first time. If it’s soft, just scoop and enjoy it. In the meantime, we'll absolutely share your feedback with the relevant teams regarding the size of the pints for consideration on future products. If you still have your Swirl, and need any additional help, please don't hesitate to reach out to our team by phone at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Love all the options
on April 6, 2025
Posted by: Kec1960
Ninja rocks once again..ninja kitchen toys are the best :)
Written by a customer while visiting sharkninja.com
Customer Rating
5
Easy to use and makes you Healthy
on April 17, 2025
Posted by: Aman
from Clovis, CA
Gender:Female
I absolutely love it. I don’t need to feel sick no more after eating ice out. This is amazing and a must have. You can choose the flavors and control the sugar and other contents as you like!! 10/10. Highly recommended.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Awesome!
on May 3, 2025
Posted by: Dan_epic
Gender:Male
I bought this last month and have used it SO much! The classic vanilla and chocolate soft serve are the best! Although a bit loud, it is comparable to a vacuum cleaner. 10/10!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Amazing soft serve ice cream
on May 4, 2025
Posted by: jessicam1640_8377
[This review was collected as part of a promotion.] The ninja creami swirl is amazing! I just finally got to try it and it works great! ( you do have to wait 24hours to freeze mixture) this creami makes soft serve ice cream like the new England areas! I haven't had ice cream like this since I was a kid. The noise isn't bad for an ice cream maker since there isn't ice turning and banging. I'm highly impressed with the ninja cremai and am a hug3 ninja kitchen products fan. Ninja is well worth the money and highly recommend
Written by a customer while visiting influenster.com
Customer Rating
5
The perfect 11th birthday present!
on August 4, 2025
Posted by: Trax
from Nashville
Gender:Female
I bought this for my daughter’s 11th birthday. She loves ice cream but especially soft serve - this is the best of both at home!
Written by a customer while visiting sharkninja.com