Customer reviews from sharkninja.com
Ninja - Refurbished Excellent - CREAMi Scoop & Swirl Ice Cream & Soft Serve Maker, 13 One-Touch Programs, Fruit whip, Frozen custard, Gelato - Silver
Average customer rating
4.4
(184 Reviews)
Rating breakdown 184 reviews
5 Stars
136
4 Stars
17
3 Stars
9
2 Stars
7
1 Star
15
84%of customers recommend this product.
(
66 out of
79)
Customer Reviews for Ninja - Refurbished Excellent - CREAMi Scoop & Swirl Ice Cream & Soft Serve Maker, 13 One-Touch Programs, Fruit whip, Frozen custard, Gelato - Silver
Customer Rating
5
Amazing!!!
on November 10, 2025
Posted by: tamara3
Gender:Female
I cannot express how happy I am with this purchase! It is super easy to use, it makes perfect ice cream and it is very easy to clean. I don't think I'll ever need to buy ice cream again :) It takes a little bit of time to figure out the recipes that you like, what settings to choose for your sweet treat, but it is a part of this incredible ice cream making experience :) Swirl feature is great to have if you are really into soft serve, but if not regular ninja cremi is going to get the job done.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Perfect ice cream maker
on November 2, 2025
Posted by: day7
from Oregon
Gender:Female
So happy I bought this. Fresh homemade ice cream when ever I want
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Recommend to everyone!
on November 1, 2025
Posted by: Iris5
from Washington
Gender:Female
My family purchased this a month ago and use it weekly! It’s our new favorite kitchen item! It is so versatile and makes even greater ice cream than you can ever buy
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Simple, Healthy, and Surprisingly Fun
on October 26, 2025
Posted by: Skkk
from San Jose,CA
Gender:Male
This ice cream maker is really easy to use and clean.
I like that I can customize recipes and try different flavors depending on my mood.
What I like the most is that I can use good-quality milk and ***replace sugar with zero-calorie allulose***. It feels good to make ice cream that tastes great but doesn’t make me feel guilty. Simple and satisfying.
I like that I can customize recipes and try different flavors depending on my mood.
What I like the most is that I can use good-quality milk and ***replace sugar with zero-calorie allulose***. It feels good to make ice cream that tastes great but doesn’t make me feel guilty. Simple and satisfying.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
3
Ninja soft serve
on October 25, 2025
Posted by: Gramps too
from Washington
Gender:Male
The ice cream machine is loud,. Frozen mix after blending comes out too soft to hold shape. When blended mix is harder, the machine struggles to dispense. I’ve only made 6 sets and not so impressed with the machine. But if you want to spend lots more for an ice cream machine, you might get different results. You need to be creative in-order to get expected results.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, October 25, 2025
Hi there,
Thank you for sharing your experience with the Swirl. We’re glad to hear you’ve enjoyed experimenting with different frozen treats and appreciate your creativity in making it work for your needs.
We’re sorry to hear about the challenges with texture and dispensing, as well as the noise level. Your feedback is incredibly valuable, and we understand how these issues can impact your overall experience. We’re continuously working to improve our products, and insights like yours help guide those improvements.
If you’d like to explore tips for optimizing consistency or troubleshoot the dispensing issue, please reach out to our team by phone at 1-800-365-0135 We’d be happy to look into this for you and help you get the best results possible.
Warm regards,
Ninja Kitchen US
Thank you for sharing your experience with the Swirl. We’re glad to hear you’ve enjoyed experimenting with different frozen treats and appreciate your creativity in making it work for your needs.
We’re sorry to hear about the challenges with texture and dispensing, as well as the noise level. Your feedback is incredibly valuable, and we understand how these issues can impact your overall experience. We’re continuously working to improve our products, and insights like yours help guide those improvements.
If you’d like to explore tips for optimizing consistency or troubleshoot the dispensing issue, please reach out to our team by phone at 1-800-365-0135 We’d be happy to look into this for you and help you get the best results possible.
Warm regards,
Ninja Kitchen US
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great gift
on October 25, 2025
Posted by: yumi
Gender:Female
Brought this as a gift for my daughter, she just loves everything about it, so easy to use and great ice-cream everytime
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Ninja CREAMi Swirl
on October 22, 2025
Posted by: Toottoot
It looks like a good machine that's produced i love ice cream thats what it make soft ice cream i wish i had me a Ninja CREAMi. Swirl.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Be great if it worked
on October 20, 2025
Posted by: noIceCreamForMe
from Virginia USA and Philippines
Gender:Male
Worked once then it stopped working. About to go through the customer service and we will see if it’s just an expensive paperweight.
Response from sharkninja.comBy SharkNinja, October 27, 2025
Hi there,
Thank you for sharing your experience. We’re truly sorry to hear that your Swirl stopped working after just one use—that’s definitely not the quality or reliability we aim to deliver, and we understand how frustrating this must be.
Your feedback is very important to us, and we’d love the opportunity to make this right. Please reach out to our Customer Service team at 1-800-365-0135 and we’ll do our best to assist you with troubleshooting or exploring a solution. Thank you again for your honest review and for giving Ninja a try. We hope to turn this experience around for you.
Warm regards,
Ninja Kitchen US
Thank you for sharing your experience. We’re truly sorry to hear that your Swirl stopped working after just one use—that’s definitely not the quality or reliability we aim to deliver, and we understand how frustrating this must be.
Your feedback is very important to us, and we’d love the opportunity to make this right. Please reach out to our Customer Service team at 1-800-365-0135 and we’ll do our best to assist you with troubleshooting or exploring a solution. Thank you again for your honest review and for giving Ninja a try. We hope to turn this experience around for you.
Warm regards,
Ninja Kitchen US
Written by a customer while visiting sharkninja.com