Customer reviews from brother-usa.com
Brother - Computerized Embroidery Machine
Average customer rating
4.5
(67 Reviews)
Rating breakdown 67 reviews
5 Stars
50
4 Stars
8
3 Stars
4
2 Stars
1
1 Star
4
100%of customers recommend this product.
(
28 out of
28)
Customer Reviews for Brother - Computerized Embroidery Machine
Customer Rating
5
Brother Machine PE900
on July 22, 2024
Posted by: grammalee
I enjoyed this machine but wanted a bigger field and hoop so I returned this one and purchased the NQ1700E because of the larger size
Written by a customer while visiting brother-usa.com
Customer Rating
3
Needle lever broke
on January 1, 2024
Posted by: G702
from Las Vegas Nevada
Received the PE900 for Christmas. Was very excited to start my first project. My first project turned out great. But on the second test project the needle threader lever broke, it’s plastic. Why make it out of plastic when you have to put a little force on it. Is there a replacement? Or do I need to return the entire machine??
Response from brother-usa.comBy Brother Customer Service, January 3, 2024
We are sorry to hear about your needle threader lever on your Brother PE900. This item is only available from a Brother authorized dealer and they set the pricing on the parts or accessories that they sell. Please contact your local authorized Brother Innov-ís Dealer for more information at the link below:
https://www.brother-usa.com/dealer-locator
https://www.brother-usa.com/dealer-locator
Written by a customer while visiting brother-usa.com
Customer Rating
5
Ease of Use
on October 29, 2023
Posted by: Debi
from McConnelsville Ohio
Love this machine. I am just a beginner and it was so easy for me to embroidery on my PE900.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Nice
on October 16, 2023
Posted by: Kath
from Texas
The Brother Pe900 embroideries really nice. The only problem is the plastic part of the lever for the threader broken off the first week. Other than that I’m enjoying it.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Do not own it anymore
on October 15, 2023
Posted by: LHart
Had it four days it decided it would rather break than work.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Worst Machine I ever owned. So Many issues.
on September 24, 2023
Posted by: SusieQ
from TN
the machine started having issues just a month after I owned it. Now I have owned it less than 6 months. It's in the shop currently with a list of issues. I wanted to Love this machine but sadly it has caused so many issues and ruined clothing.
Response from brother-usa.comBy Brother, Customer Service, September 26, 2023
We are sorry to hear that your Brother PE900 is not embroidering correctly and is in for repair. We apologize for any inconvenience. We would also like to help answer questions that you may have. Please contact Brother Customer Service at:
https://www.brother-usa.com/support
https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
5
Easy
on September 6, 2023
Posted by: Purple peep
from California
Easy to use the LCD, thread & change thread colors.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Beautiful monograms!
on June 4, 2023
Posted by: Nancy
Great quality monogramming machine. Monograms look beautiful. I am an experienced sewer but never used a monogram machine before. Had no trouble after practicing for a short time. Only difficulty was with transferring designs from the internet. Still working on that.
Written by a customer while visiting brother-usa.com