Customer reviews from brother-usa.com
Brother - Computerized Embroidery Machine
Average customer rating
4.4
(61 Reviews)
Rating breakdown 61 reviews
5 Stars
44
4 Stars
8
3 Stars
4
2 Stars
1
1 Star
4
100%of customers recommend this product.
(
28 out of
28)
Customer Reviews for Brother - Computerized Embroidery Machine
Customer Rating
4
Nice
on October 16, 2023
Posted by: Kath
from Texas
The Brother Pe900 embroideries really nice. The only problem is the plastic part of the lever for the threader broken off the first week. Other than that I’m enjoying it.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Not included
on June 6, 2025
Posted by: Wannabe
Probably a great machine, pay plenty for it but to have to purchase software in addition is frustrating
Written by a customer while visiting brother-usa.com
Customer Rating
4
Could have been a 5 star
on January 21, 2025
Posted by: Sandy
from Texas
I absolutely love it! I am having so much fun creating gifts for my family members. I would have left a five star rating if only the method to upload designs wirelessly or without drive was easier using Aspira. The need to upload latest version is not an easy task. So much so that I no longer use that feature.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Bobbin needs constant adjusting
on May 15, 2025
Posted by: League
from south
Bobbin constantly needs adjusting, even after minimal embroidering
Written by a customer while visiting brother-usa.com
Customer Rating
1
Worst Machine I ever owned. So Many issues.
on September 24, 2023
Posted by: SusieQ
from TN
the machine started having issues just a month after I owned it. Now I have owned it less than 6 months. It's in the shop currently with a list of issues. I wanted to Love this machine but sadly it has caused so many issues and ruined clothing.
Response from brother-usa.comBy Brother, Customer Service, September 26, 2023
We are sorry to hear that your Brother PE900 is not embroidering correctly and is in for repair. We apologize for any inconvenience. We would also like to help answer questions that you may have. Please contact Brother Customer Service at:
https://www.brother-usa.com/support
https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
4
Good beginner machine
on December 31, 2024
Posted by: Dfiant
Its a great little starter machine with some issues. The automatic threader doesn't always work and I had to take it to the shop within the first month for a needle issue. I believe I will get my money's worth out of it.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Great little machine needs improvement
on January 8, 2025
Posted by: Cheryl R
from Vinton IA
I like my machine and have done beautiful things. I don't understand why it is not easier to clean the bobbin area of thread
Written by a customer while visiting brother-usa.com
Customer Rating
1
Horrible product
on January 30, 2025
Posted by: Gina gregg
from Pennsylvania
Got this machine for Christmas and it’s been it the shop to be fixed for a month now.
Response from brother-usa.comBy Brother Customer Service, February 3, 2025
Thanks for taking the time to review your experience with the Brother PE900. We appreciate your feedback. If you still need assistance, we would like to help. Please contact the Brother USA support team at: https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com