Customer reviews from brother-usa.com
Brother - Computerized Embroidery Machine
Average customer rating
4.5
(67 Reviews)
Rating breakdown 67 reviews
5 Stars
50
4 Stars
8
3 Stars
4
2 Stars
1
1 Star
4
100%of customers recommend this product.
(
28 out of
28)
Customer Reviews for Brother - Computerized Embroidery Machine
Customer Rating
4
Good beginner machine
on December 31, 2024
Posted by: Dfiant
Its a great little starter machine with some issues. The automatic threader doesn't always work and I had to take it to the shop within the first month for a needle issue. I believe I will get my money's worth out of it.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Tension probs
on November 11, 2024
Posted by: Anonymous
This is my 3rd brother embroidery machine and I have had constant issues with the bobbin tension. I have never had to adjust the bobbin tension in any of my other machines and this machine has required adjustments with almost every single item sometimes during the embroidery process. It has been very frustrating to have a new machine that has caused more frustration than any of my previous cheaper and/or used models.
Response from brother-usa.comBy Brother Customer Service, November 12, 2024
Thanks for taking the time to review your experience with the Brother PE900. We appreciate your feedback. I’m sorry to hear that you are having bobbin tension issues with the Brother PE900. I sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/PE900
https://www.brother-usa.com/support/PE900
Written by a customer while visiting brother-usa.com
Customer Rating
5
Awesome embroidery machine
on November 6, 2024
Posted by: Sharon
from Overgaard, AZ
This is my first embroidery machine, so there was a bit of a learning curve. My friend that also came over and spent about 15 minutes with me going over the machine basics. It is so much fun, I could just watch it for hours. I have embroidered about 6 sweatshirt jackets for my Mom who is 92 years old. She just loves watching it sew. After seeing her sweatshirts, I have requests from my niece for embroidered sweatshirts as well. I would definitely recommend this embroidery machine to anyone looking for an embroidery only machine.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Happy
on October 30, 2024
Posted by: B seyfert
from Kirtland new mexico
I can do what I need without being overwhelmed by the computer
Written by a customer while visiting brother-usa.com
Customer Rating
5
I am a Beginner and it is Perfect
on October 28, 2024
Posted by: NikaB
from Nashville, TN
I love this machine! I am a newbie and it is perfect for beginners.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Beginner Friendly and advice!
on October 27, 2024
Posted by: Alison
from Michigan
I am a beginner and this is so easy to use. Best advice NO PRE WOUND BOBBINS. Wind your own with Brother 90wt on the machine. Had issues in beginning with using pre wound and now that I wind my own it runs like a dream!
Written by a customer while visiting brother-usa.com
Customer Rating
4
Great machine
on September 26, 2024
Posted by: Pwall
from Lexington Tennessee
I really like it I just wish the tension was a little easier to understand
Written by a customer while visiting brother-usa.com
Customer Rating
1
Broke immediately
on September 20, 2024
Posted by: Jess
from Detroit MI
Broke less than 48 hours after receiving and the only service center in my state never picks up their phone and was closed in the middle of a Monday when I tried to go in person.
Response from brother-usa.comBy Brother Customer Service, September 23, 2024
Thanks for taking the time to review your experience with the Brother PE900. We appreciate your feedback. I’m sorry to hear that you are having issues with the Brother PE900. I sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/PE900
https://www.brother-usa.com/support/PE900
Written by a customer while visiting brother-usa.com