Customer reviews from brother-usa.com
Brother - XR3774 37-Stitch Sewing & Quilting Machine with Wide Table
Average customer rating
4
(31 Reviews)
Rating breakdown 31 reviews
5 Stars
17
4 Stars
6
3 Stars
3
2 Stars
2
1 Star
3
75%of customers recommend this product.
(
3 out of
4)
Customer Reviews for Brother - XR3774 37-Stitch Sewing & Quilting Machine with Wide Table
Customer Rating
1
I Tell my students-DO NOT BUY THIS MACHINE!
on April 16, 2024
Posted by: Outsidetheboxlearning
from Lynn, MA
Unreliable. I bought 9 of these machines to teach sewing classes. I spend more time troubleshooting than sewing with my students. They are cheaply made. Thread tangles a lot. Self threader is too difficult to use especially for my older and very young students. Screwdriver is laughable and too small to be useful. Tension is a constant problem. No spool top holders included. Needle and foot screws fall out from the machine vibrations. Stitch guide is backwards. Buttonhole foot is difficult to use. Overall not efficient or reliable.
Response from brother-usa.comBy Brother Customer Service, April 19, 2024
We are sorry to hear that you are experiencing multiple issues with your XR3774. We would like to help. Please contact Brother Customer Service at:
https://www.brother-usa.com/support
https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
2
Broken too soon
on June 29, 2023
Posted by: Sherry
from Reno, NV
I loved my machine. Used it for a couple months. I did mending, straight seaming, quilting with the included walking foot. I was very pleased. Then it couldn't sew anything without skipping stitches. I'm not an inexperienced sewer so I tried everything: new needle, adjust tension, etc. I took it in to the Brother dealer here in Reno. They said the plastic (!!) hook had chipped and that to repair the machine would be more money than the machine was worth. The shop sent in a plea for parts or a replacement. I am now waiting to see how the company will respond.
Response from brother-usa.comBy Brother, Customer Service, June 30, 2023
We apologize for any inconvenience. We would like to hear more about your Brother XR3774 and the repair that is taking place. Please contact Brother Customer Service directly at:
https://www.brother-usa.com/support
https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
4
Little wirk horse
on June 21, 2023
Posted by: Stacy
from California
Its nice as a back up sewing machine for small projects. For the price well worth it
Written by a customer while visiting brother-usa.com
Customer Rating
3
Product enhancement suggestion
on June 9, 2023
Posted by: Justin T
Directions are not clear - better directions would enhance my view of the product.
Response from brother-usa.comBy Brother, Customer Service, June 12, 2023
Thank you for your recent feedback. We appreciate your comments. Please see the link below for videos and other helpful FAQs for the Brother XR3774:
https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=hf_xr3774eus&ftype3=100027&faqid=faqh00100611_000
You can also contact Brother Customer Service directly using the link below for further assistance, we would love to help:
https://www.brother-usa.com/support
https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=hf_xr3774eus&ftype3=100027&faqid=faqh00100611_000
You can also contact Brother Customer Service directly using the link below for further assistance, we would love to help:
https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great Fun
on February 25, 2023
Posted by: Tilly
from Manning SC
I am really enjoying my machine. I am new to sewing.I am learing from some of the videos you have, very helpful. No issues. Just having fun
Written by a customer while visiting brother-usa.com
Customer Rating
5
Love my brother
on February 22, 2023
Posted by: Connie
from Portales NM
Love this machine. Drop in bobbin with see thru to not have to play chicken with the bobbin thread.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Beginner friendly!
on February 4, 2023
Posted by: Siil
from Drums PA
As a beginner, this has been so easy & fun to use!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Woman in love
on January 30, 2023
Posted by: Nana Goat
from Bakersfield CA
I love this machine. Previous had a very expensive machine, and the service fee cost about the same as this machine and I like it so much better.
Written by a customer while visiting brother-usa.com