Customer reviews from brother-usa.com
Brother - XR3774 Wide Table Sewing and Quilting Machine with Built-In Stitches
Average customer rating
3.9
(28 Reviews)
Rating breakdown 28 reviews
5 Stars
14
4 Stars
6
3 Stars
3
2 Stars
2
1 Star
3
75%of customers recommend this product.
(
3 out of
4)
Customer Reviews for Brother - XR3774 Wide Table Sewing and Quilting Machine with Built-In Stitches
Customer Rating
5
Very Versatile Machine
on June 29, 2018
Posted by: melshells
from Columbia, SC
I have returned to sewing in late middle age, and this is the first sewing machine I have owned since high school. I did a considerable amount of research before my purchase, and I think I made a very good decision with this machine. Pros? Comes with SO many specialized 'foots' and accessories that I have been able to grow into. Especially considering the reasonably low price. Additionally, Brother support lasts for 365 days after purchase, there are lots of videos on line, and there is an English speaking, USA based customer service number. Very happy with this machine.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
1
I Tell my students-DO NOT BUY THIS MACHINE!
on April 16, 2024
Posted by: Outsidetheboxlearning
from Lynn, MA
Unreliable. I bought 9 of these machines to teach sewing classes. I spend more time troubleshooting than sewing with my students. They are cheaply made. Thread tangles a lot. Self threader is too difficult to use especially for my older and very young students. Screwdriver is laughable and too small to be useful. Tension is a constant problem. No spool top holders included. Needle and foot screws fall out from the machine vibrations. Stitch guide is backwards. Buttonhole foot is difficult to use. Overall not efficient or reliable.
Response from brother-usa.comBy Brother Customer Service, April 19, 2024
We are sorry to hear that you are experiencing multiple issues with your XR3774. We would like to help. Please contact Brother Customer Service at:
https://www.brother-usa.com/support
https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great Fun
on February 25, 2023
Posted by: Tilly
from Manning SC
I am really enjoying my machine. I am new to sewing.I am learing from some of the videos you have, very helpful. No issues. Just having fun
Written by a customer while visiting brother-usa.com
Customer Rating
5
Good for beginners and everyone else too.
on December 10, 2022
Posted by: KMMM
I’ve only done a few small projects on this machine so far, but I am very happy with it. It is easy to use (the bobbin took a few tries) and the stitch quality is excellent. This is good for a beginner or an experienced sewer. I bought three similar machines to teach beginners on, and so far everyone has done well with them.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Product enhancement suggestion
on June 9, 2023
Posted by: Justin T
Directions are not clear - better directions would enhance my view of the product.
Response from brother-usa.comBy Brother, Customer Service, June 12, 2023
Thank you for your recent feedback. We appreciate your comments. Please see the link below for videos and other helpful FAQs for the Brother XR3774:
https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=hf_xr3774eus&ftype3=100027&faqid=faqh00100611_000
You can also contact Brother Customer Service directly using the link below for further assistance, we would love to help:
https://www.brother-usa.com/support
https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=hf_xr3774eus&ftype3=100027&faqid=faqh00100611_000
You can also contact Brother Customer Service directly using the link below for further assistance, we would love to help:
https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
2
Broken too soon
on June 29, 2023
Posted by: Sherry
from Reno, NV
I loved my machine. Used it for a couple months. I did mending, straight seaming, quilting with the included walking foot. I was very pleased. Then it couldn't sew anything without skipping stitches. I'm not an inexperienced sewer so I tried everything: new needle, adjust tension, etc. I took it in to the Brother dealer here in Reno. They said the plastic (!!) hook had chipped and that to repair the machine would be more money than the machine was worth. The shop sent in a plea for parts or a replacement. I am now waiting to see how the company will respond.
Response from brother-usa.comBy Brother, Customer Service, June 30, 2023
We apologize for any inconvenience. We would like to hear more about your Brother XR3774 and the repair that is taking place. Please contact Brother Customer Service directly at:
https://www.brother-usa.com/support
https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
4
First time Machine user
on December 23, 2022
Posted by: Bruce Bacon
from Machias, ME
For a first timer using a machine to sew, this is a wonderful machine. The only problem i had was with the automatic threader, which is very hard to easily see and use, but i finally got it. I have cut and laid out quilt pieces in the past and hand sewed them, so using a machine was a bit challenging at first. Overall, made the job so much easier.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Best purchase in my opinion
on July 10, 2018
Posted by: Nana C
from Montana
This is one of the quietest, smoothest machines I have ever had the privilege of owning. I am so happy that I purchased this machine and will do so for my Granddaughter when the time comes.
This machine is just right to bring when traveling or if need be, take to classes.
This machine is just right to bring when traveling or if need be, take to classes.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com