Customer reviews from Samsung US
Samsung - Refurbished Excellent - 15W Duo Fast Wireless Charger pad with Cable Only - Black
Average customer rating
2.3
(30 Reviews)
Rating breakdown 30 reviews
5 Stars
6
4 Stars
2
3 Stars
2
2 Stars
6
1 Star
14
28%of customers recommend this product.
(
7 out of
25)
Customer Reviews for Samsung - Refurbished Excellent - 15W Duo Fast Wireless Charger pad with Cable Only - Black
Customer Rating
4
Works well but design is flawed
on August 25, 2022
Posted by: Michael
from US
i received this item along with my galaxy watch 5 pro, the pad design is flat, i have to remove the bands from my watch to get it to sit flat and connect to the magnetic side and charge, if the bands are on the watch it will not charge, this is a design flaw that shouldn't occur when competitors offer products of equal or better value in this category and they have either a raised stand or section to place your watch so it will charge. regardless for my watch i will have to buy the standard charger or a competitors product to avoid the inconvenience samsung has left with the customer. also this product requires 25w minimum to function or it will give error lights.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
1
Value
2
Written by a customer while visiting Samsung US
Customer Rating
5
Best Ever!
on June 29, 2022
Posted by: A Joi
from Cutler Bay, Fl
Expertise:Expert
[This review was collected as part of a promotion.] I'm so happy I purchased this charging device.. I love being able to charge multiple devices. EARPHONES,WATCH AND PHONE.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Wireless charger
on April 20, 2022
Posted by: Tucker
from Idaho
[This review was collected as part of a promotion.] like most of the other reviews i could not get this to work. i started reading the fine print on-line documentation and found that it requires a 25 watt charger to work. it will not work with a standard 5 watt charger. samsung no longer supplies chargers so i picked one up and now the charger works great.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
New phone new charger no way to charge.
on March 22, 2022
Posted by: Rlindus
extremely disappointed to purchase 2 new phones (s22 and s22 ultra) a new s8 tablet, and this samsung wireless charger. spent an awful lot of money not to even be able to charge my new high end equipment. seriously want me to use my charger from my old s10? come on samsung i expected more from you! at least when you sell a charger include the wall brick! i can't give any rating features, performance, design, or value as i haven't been able to even use it.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Charles, Samsung Care, April 13, 2022
Hi Rlindus. Thank you for bringing this to our attention. I see you have some concerns with the new phone that you bought. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
Samsung wants to minimize the impact our products have on the environment. To promote better recycling habits, we are transitioning to removing earphones and charger plugs. Samsung believes removing earphones and charger plugs from our in-box device packaging can help address the growing e-waste problem and unnecessary duplication of these items.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144399304
Have a great day.
^Charles
Samsung wants to minimize the impact our products have on the environment. To promote better recycling habits, we are transitioning to removing earphones and charger plugs. Samsung believes removing earphones and charger plugs from our in-box device packaging can help address the growing e-waste problem and unnecessary duplication of these items.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144399304
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
Don't bother
on March 16, 2022
Posted by: S22U
from Dallas, TX
[This review was collected as part of a promotion.] i purchased this with my new s22 ultra. it will not charge the s22 ultra. simply does not connect to wirelessly charge any of the devices i have that support wireless charging, including the ultra and samsung watch.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Does not work
on March 13, 2022
Posted by: Juner
from Grass Lake, MI
we received this charger today and it does not work right our of the box. it just flashes an orange light and we have tried multiple cables not just the one it came from. after searching the web for help it seems there are a lot of other people out there with the same issue. do not waste your time and money.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Good luck finding the right wall charger
on March 8, 2022
Posted by: AJAJ
for this price it really should come with the proper wall charger since it requires a higher wattage charger than usually found. i've tried several in my house, and still get the blinking yellow lights.
especially since this needs the usb c connector on the charger, so the typical stash of old plugins wont fit the cable it comes with.
don't buy, look for better alternatives.
especially since this needs the usb c connector on the charger, so the typical stash of old plugins wont fit the cable it comes with.
don't buy, look for better alternatives.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
An accessory, that requires additional accessory?!
on March 4, 2022
Posted by: Awran
from Tulsa, OK
i get that the description specifically says "does not include travel adapter" however who actually expects when they are buying an accessory for their expensive samsung gear only to be expected to purchase an additional accessory just to be able to use this accessory...seriously...this is dumb.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US