Customer reviews from Samsung US
Samsung - Refurbished Excellent - 15W Duo Fast Wireless Charger pad with Cable Only - Black
Average customer rating
2.3
(30 Reviews)
Rating breakdown 30 reviews
5 Stars
6
4 Stars
2
3 Stars
2
2 Stars
6
1 Star
14
28%of customers recommend this product.
(
7 out of
25)
Customer Reviews for Samsung - Refurbished Excellent - 15W Duo Fast Wireless Charger pad with Cable Only - Black
Customer Rating
5
Easy to use if you RTFM.
on March 13, 2023
Posted by: Chris808
Expertise:Expert
Bought 3 of these so far. Pay attention to the power brick you're using. Going to need at least 25W. Might as well get one with PPS too since you have a Samsung. Most of the bricks you may have from over the years are probably only putting out 5-12W. Good luck. lol. RTFM.
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Returning this device.
on May 12, 2023
Posted by: DisappointedDeb
I bought this expecting to be able to charge wireless..
Cable is a C to C.
No power brick..no charge. Returning. Really disappointed.
Cable is a C to C.
No power brick..no charge. Returning. Really disappointed.
Response from Samsung USBy Debra, Social Commerce, June 21, 2023
Hi there,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung 15W Wireless Charger Duo Cable. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. With so many customers already having compatible charging blocks from previous devices, we try to lead a sustainable future by minimizing environmental impact. Charging blocks and adapters are sold separately. For orders placed on Samsung.com or the Shop App that were not picked up at a store, you have 15 days to request a return (30 days for POWERBots and Vacuums). Once requested, you’ll have an additional 15 days to print and mail your Return Shipping label. If you would like any further assistance, please do not hesitate to reach out Samsung Support when it is convenient for you. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
https://order-help.us.samsung.com/hc/en-us/articles/360057028614-What-is-Samsung-s-return-policy-
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Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung 15W Wireless Charger Duo Cable. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. With so many customers already having compatible charging blocks from previous devices, we try to lead a sustainable future by minimizing environmental impact. Charging blocks and adapters are sold separately. For orders placed on Samsung.com or the Shop App that were not picked up at a store, you have 15 days to request a return (30 days for POWERBots and Vacuums). Once requested, you’ll have an additional 15 days to print and mail your Return Shipping label. If you would like any further assistance, please do not hesitate to reach out Samsung Support when it is convenient for you. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
https://order-help.us.samsung.com/hc/en-us/articles/360057028614-What-is-Samsung-s-return-policy-
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
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Written by a customer while visiting Samsung US
Customer Rating
1
An accessory, that requires additional accessory?!
on March 4, 2022
Posted by: Awran
from Tulsa, OK
i get that the description specifically says "does not include travel adapter" however who actually expects when they are buying an accessory for their expensive samsung gear only to be expected to purchase an additional accessory just to be able to use this accessory...seriously...this is dumb.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Good luck finding the right wall charger
on March 8, 2022
Posted by: AJAJ
for this price it really should come with the proper wall charger since it requires a higher wattage charger than usually found. i've tried several in my house, and still get the blinking yellow lights.
especially since this needs the usb c connector on the charger, so the typical stash of old plugins wont fit the cable it comes with.
don't buy, look for better alternatives.
especially since this needs the usb c connector on the charger, so the typical stash of old plugins wont fit the cable it comes with.
don't buy, look for better alternatives.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Another Swing & Miss
on March 23, 2023
Posted by: Clay
from NC
Expertise:Intermediate
No charging block was included (although they did throw in a length-challenged C to C cord).
it couldn't charge my S22 Ultra thru its UAG case and didn't even acknowledge my Samsung Gear S3 Frontier watch.
it couldn't charge my S22 Ultra thru its UAG case and didn't even acknowledge my Samsung Gear S3 Frontier watch.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, March 28, 2023
Hi Clay, we appreciate your feedback on your Samsung 15W Wireless Charger Duo. This device does come in two different packages, this one does not include the charging adapter for those who already own them. The other package will come with the adapter for those who don't have a compatible one. The specs page of this device will also list compatible device and the Gear Series of watches is not supported to charge on this device. As for your Samsung Galaxy S22 Ultra. if the device is showing the green light when placed on the device, we recommend reaching out to the Samsung Support Team, linked below, for additional help. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1
Super slippery surface, garbage quality
on April 16, 2023
Posted by: Almen
It was a big mistake buying this charger. The top surface is super slippery. At any small angle the phone slides off and stored charging. Pure garbage.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, April 18, 2023
Hi Almen, thank you for your feedback on your Samsung 15W Wireless Charger Duo. We value your feedback as we continue to strive for innovation in our product line and provide our customers the best experience possible. We look forward to hearing any further feedback or questions you have about your Samsung products, and appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Best Ever!
on June 29, 2022
Posted by: A Joi
from Cutler Bay, Fl
Expertise:Expert
[This review was collected as part of a promotion.] I'm so happy I purchased this charging device.. I love being able to charge multiple devices. EARPHONES,WATCH AND PHONE.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Works well but design is flawed
on August 25, 2022
Posted by: Michael
from US
i received this item along with my galaxy watch 5 pro, the pad design is flat, i have to remove the bands from my watch to get it to sit flat and connect to the magnetic side and charge, if the bands are on the watch it will not charge, this is a design flaw that shouldn't occur when competitors offer products of equal or better value in this category and they have either a raised stand or section to place your watch so it will charge. regardless for my watch i will have to buy the standard charger or a competitors product to avoid the inconvenience samsung has left with the customer. also this product requires 25w minimum to function or it will give error lights.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
1
Value
2
Written by a customer while visiting Samsung US