Customer reviews from Samsung US
Samsung - Refurbished Excellent - 15W Duo Fast Wireless Charger pad with Cable Only - Black
Average customer rating
2.5
(50 Reviews)
Rating breakdown 50 reviews
5 Stars
13
4 Stars
4
3 Stars
2
2 Stars
7
1 Star
24
29%of customers recommend this product.
(
11 out of
38)
Customer Reviews for Samsung - Refurbished Excellent - 15W Duo Fast Wireless Charger pad with Cable Only - Black
Customer Rating
2
Loud electronic noise
on January 20, 2025
Posted by: Earsbleeding
from WI
Charges fast but noisy. I just recently saw the disclaomer that if you disable fast charging on your device (phone), it won't run the fan. That is true. Unfortunately the nose I heard is a loud beeping/scratching/electronic sound that persists even when the fan is not running. The fan itself is just a gentle low whir/hum that is not disruptive.
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
1
Value
1
Response from Samsung USBy R&R, January 21, 2025
Hello Earsbleeding,
Thank you for reaching out and sharing your experience with the 15W Wireless Charger Duo Cable. It's normal to hear a slight noise when charging your devices with fast charging enabled. The wireless fast charging pad contains a fan that activates to cool the charger during use, helping to prevent overheating. This fan may produce some sound while fast charging, but it aids in speeding up the charging process.
If you'd like to reduce the noise, you can deactivate fast charging. However, if the noise is loud and concerning even after deactivating fast charging, we encourage you to contact our Samsung Support Team at your earliest convenience. We look forward to hearing from you, and we appreciate your support as part of the Samsung community!
https://www.samsung.com/us/support/troubleshooting/TSG01001490/#wireless-charger-is-making-noise
-Ty
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Thank you for reaching out and sharing your experience with the 15W Wireless Charger Duo Cable. It's normal to hear a slight noise when charging your devices with fast charging enabled. The wireless fast charging pad contains a fan that activates to cool the charger during use, helping to prevent overheating. This fan may produce some sound while fast charging, but it aids in speeding up the charging process.
If you'd like to reduce the noise, you can deactivate fast charging. However, if the noise is loud and concerning even after deactivating fast charging, we encourage you to contact our Samsung Support Team at your earliest convenience. We look forward to hearing from you, and we appreciate your support as part of the Samsung community!
https://www.samsung.com/us/support/troubleshooting/TSG01001490/#wireless-charger-is-making-noise
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
Perfect fit when my Galaxy Z-flip 3 is folded
on June 30, 2023
Posted by: msvickilynn
from Atlanta, GA
Not all charging stations or docs work with my Samsung Galaxy Z-flip 3 in it'sprotective case. Love that it's the perfect fit when it's folded.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Pretty expensive for something that doesn't last
on January 11, 2024
Posted by: Maryingreenwood
from Greenwood Arkansas
Expertise:Intermediate
I bought two of these so we could charge our phones and watches. They didn't last long. Now all I get is a blinking orange light. Very disappointed.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
2
Response from Samsung USBy R&R, January 15, 2025
Hello Maryingreenwood,
Thank you for reaching out and sharing your experience with your 15W Wireless Charger Duo Cable. We aim to provide our customers with convenient charging options, including wireless charging.
If your charger is blinking, there are a few troubleshooting steps we can take to resolve the flashing light. An orange light may indicate that the charging cable is not supplying enough power to the wireless base. If your wireless charger and phone do not seem to connect and the charger is flashing, here are some options to help you:
1. Ensure that your phone is placed correctly on the charger.
2. Remove any devices that you are trying to charge. If the light stops blinking, please refer to the "Phone is not charging with wireless charger" section for further instructions.
3. Inspect the charger, cables, and AC adapter for any damage. Look for bent connections, frayed wires, or other physical issues, and replace any damaged parts.
4. Connect the charger to the AC adapter and plug it into a functioning power outlet. The light should flash briefly and then turn off when the charger is ready.
A link to an article with more detailed steps is provided below for your convenience.
If you have already tried these steps and are still experiencing the flashing light, please don’t hesitate to contact us directly. Our skilled members of the Samsung Support Team are here to assist you. Thank you once again for reaching out, and we appreciate your support as part of the Samsung community.
https://www.samsung.com/us/support/troubleshooting/TSG01001490/#wireless-charger-has-a-blinking-light
-Ty
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Thank you for reaching out and sharing your experience with your 15W Wireless Charger Duo Cable. We aim to provide our customers with convenient charging options, including wireless charging.
If your charger is blinking, there are a few troubleshooting steps we can take to resolve the flashing light. An orange light may indicate that the charging cable is not supplying enough power to the wireless base. If your wireless charger and phone do not seem to connect and the charger is flashing, here are some options to help you:
1. Ensure that your phone is placed correctly on the charger.
2. Remove any devices that you are trying to charge. If the light stops blinking, please refer to the "Phone is not charging with wireless charger" section for further instructions.
3. Inspect the charger, cables, and AC adapter for any damage. Look for bent connections, frayed wires, or other physical issues, and replace any damaged parts.
4. Connect the charger to the AC adapter and plug it into a functioning power outlet. The light should flash briefly and then turn off when the charger is ready.
A link to an article with more detailed steps is provided below for your convenience.
If you have already tried these steps and are still experiencing the flashing light, please don’t hesitate to contact us directly. Our skilled members of the Samsung Support Team are here to assist you. Thank you once again for reaching out, and we appreciate your support as part of the Samsung community.
https://www.samsung.com/us/support/troubleshooting/TSG01001490/#wireless-charger-has-a-blinking-light
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
Work Well! 15w!
on March 26, 2022
Posted by: Zahid
from Az
honestly this is wayyyy better then the trio that charges at 9w and having all three will be only giving out 5w each.
the good:
-charges at 15w which is the standard fast charging
-charges at 15w which is the standard fast charging
-easy to place without having to adjust it.
the con:
-this one doesn't include an ac adapter :(
-this one doesn't include an ac adapter :(
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Useless
on June 22, 2023
Posted by: Jason
from Wichita, KS
Expertise:Expert
Why would they ship this without a power plug?
Brand new Galaxy S23 Ultra does nothing laying on it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy Debra, Social Commerce, June 23, 2023
Aloha Jason,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung 15W Wireless Charger Duo Cable. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. With so many people already having compatible charging blocks from previous devices, we try to lead a sustainable future by minimizing environmental impact. Wall chargers are sold separately if you do not have a compatible charging block laying around. For orders placed on Samsung.com or the Shop App that were not picked up at a store, you have 15 days to request a return (30 days for POWERBots and Vacuums). Once requested, you’ll have an additional 15 days to print and mail your Return Shipping label. Please feel free to reach out to Samsung Support if you would like to share any additional feedback with us regarding your purchase. Thank you for being a valued Samsung customer.
- Debra
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Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung 15W Wireless Charger Duo Cable. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. With so many people already having compatible charging blocks from previous devices, we try to lead a sustainable future by minimizing environmental impact. Wall chargers are sold separately if you do not have a compatible charging block laying around. For orders placed on Samsung.com or the Shop App that were not picked up at a store, you have 15 days to request a return (30 days for POWERBots and Vacuums). Once requested, you’ll have an additional 15 days to print and mail your Return Shipping label. Please feel free to reach out to Samsung Support if you would like to share any additional feedback with us regarding your purchase. Thank you for being a valued Samsung customer.
- Debra
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https://order-help.us.samsung.com/hc/en-us/articles/360057028614-What-is-Samsung-s-return-policy-
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Written by a customer while visiting Samsung US
Customer Rating
5
Great Feature
on January 29, 2026
Posted by: Porky
Fast charging, great product. Really recommend if you have a watch and ear buds.
Response from Samsung USBy R&R, February 1, 2026
Hey Porky,
Thank you for sharing your thoughts on the 15W Wireless Charger Duo. Charging multiple devices at once offers convenience for daily routines, especially for Galaxy watches and earbuds. Many customers appreciate how this setup makes charging simpler while keeping devices ready all day. Thank you for choosing Samsung.
-Ty
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Thank you for sharing your thoughts on the 15W Wireless Charger Duo. Charging multiple devices at once offers convenience for daily routines, especially for Galaxy watches and earbuds. Many customers appreciate how this setup makes charging simpler while keeping devices ready all day. Thank you for choosing Samsung.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
2
Weird Design
on August 2, 2023
Posted by: Matt
What's with the stupid design of this charger? The pad is not flush so my large S23 Ultra has to be set down with the camera bumps nestling the edge of the pad like lego's. And because of this it has to sit exactly right. The camera bump, if sitting on the edge of the charger, is high enough causing a a gap so that it won't charge. I miss the ability to tilt the stand as well - no wonder they were giving these away with new gear...they suck!
Features
1
Performance
3
Design
1
Value
2
Response from Samsung USBy Bethany, Social Commerce, August 6, 2023
Hello Matt... Thank you for your review of the Samsung 15W Wireless Charger Duo. We appreciate your input as it ensures we remain innovative and improve on the designs and functionality of our products. Please feel free to contact Samsung Support, attached below, if we can be of any assistance. Thank you for being a valued customer. -Bethany
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Written by a customer while visiting Samsung US
Customer Rating
5
Great feature and very efficient
on March 22, 2025
Posted by: Love electronics
from Winston-Salem NC
Just bought it yesterday to charge my new s24fe with and it did quickly and efficiently just about a hr and change can't wait to buy some buds and maybe a watch in the future to charge it with
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US