Customer reviews from sharkninja.com
Ninja - Refurbished Excellent - Nutri-Blender Pro Personal Blender with Auto-iQ - Cloud Silver
Average customer rating
4.1
(168 Reviews)
Rating breakdown 168 reviews
5 Stars
117
4 Stars
9
3 Stars
10
2 Stars
9
1 Star
23
78%of customers recommend this product.
(
95 out of
122)
Customer Reviews for Ninja - Refurbished Excellent - Nutri-Blender Pro Personal Blender with Auto-iQ - Cloud Silver
Customer Rating
5
IQ blender
on June 7, 2026
Posted by: Pooh908
from Delaware
Gender:Male
This was a replacement for one I had. I absolutely love it . I use it every other day. I would and have recommended it to family and friends.
Written by a customer while visiting sharkninja.com
Customer Rating
5
on May 30, 2026
Posted by: Shirleymac
Gender:Female
I love this Ninja, it works perfectly .. I love the way my smoothies taste.... I'm super happy with this product..
Written by a customer while visiting sharkninja.com
Customer Rating
3
Burning smell and something is grinding
on May 27, 2026
Posted by: Mafalda
from Hollywood,Fl
Gender:Female
The motot is grinding and smell burning when used. Please advice what to do
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, May 30, 2026
Hi Mafalda,
Thank you for taking the time to share this feedback with us. We understand how concerning it is to notice a grinding noise and a burning smell coming from your Blender Pro during use.
Please click the link below to try our self‑troubleshooting steps and follow the instructions provided. If troubleshooting is unsuccessful, one of our agents will reach out to continue assisting you.
https://support.sharkninja.com/article/BN400-Series-Ninja-Nutri-Blender-Pro-with-Auto-iQ-Troubleshooting-Guide
Kind regards,
Ninja Kitchen
Thank you for taking the time to share this feedback with us. We understand how concerning it is to notice a grinding noise and a burning smell coming from your Blender Pro during use.
Please click the link below to try our self‑troubleshooting steps and follow the instructions provided. If troubleshooting is unsuccessful, one of our agents will reach out to continue assisting you.
https://support.sharkninja.com/article/BN400-Series-Ninja-Nutri-Blender-Pro-with-Auto-iQ-Troubleshooting-Guide
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
2 years later, still going strong
on April 28, 2026
Posted by: Tars
from Chicago, IL
Gender:Female
I replaced my Ninja professional system with this more compact style after not using most of what came with the professional system. Two years in and still works as good as the day I took it out the box. I haven't replaced the blade attachment, base, cups. Nothing. I'm writing with the hopes that the manufacturer reads this so that I can ask for you to consider reintroducing this in colors like the BlendBoss? I'm not interested in the cup that comes with the BlendBoss and again, I love this one but the fun colors would be nice.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Best hands free blender
on April 8, 2026
Posted by: AlexisW
This blender’s ability to effortlessly crush and blend frozen fruit into a smoothie all while being hands free. It is easy to clean and is dishwasher safe. The blender won’t work unless the cup is locked in.
Written by a customer while visiting influenster.com
Customer Rating
5
Good
on March 14, 2026
Posted by: Proto
Good big cups timer on it cheaper than others I have seen
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
2
Great Blending But Not High Quality
on February 10, 2026
Posted by: devin
from Vermont
Bought this in late 2024. Worked well for the time we used it and did an excellent job making smoothies. After less than 2 years of pretty regular use though the motor burnt out.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, February 11, 2026
Hello Devin,
Thank you for taking the time to leave a review.
Thank you so much for sharing your experience with your Nutri Blender Pro. We’re truly sorry to hear that the motor burnt out after less than two years of regular use. We know how frustrating that can be, especially when the blender was doing such a great job making smoothies for you. That’s definitely not the experience we want for our customers. We’re glad to see that our team was able to connect with you and get this resolved, and we appreciate you taking advantage of the discount offered. If you ever need anything else, or have questions in the future, we’re always here to help.
Contact Page: https://support.sharkninja.com/contact-us
Kind Regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
Thank you so much for sharing your experience with your Nutri Blender Pro. We’re truly sorry to hear that the motor burnt out after less than two years of regular use. We know how frustrating that can be, especially when the blender was doing such a great job making smoothies for you. That’s definitely not the experience we want for our customers. We’re glad to see that our team was able to connect with you and get this resolved, and we appreciate you taking advantage of the discount offered. If you ever need anything else, or have questions in the future, we’re always here to help.
Contact Page: https://support.sharkninja.com/contact-us
Kind Regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
1
Poor quality
on January 10, 2026
Posted by: Product reviewer
Gender:Male
The blender cap no longer screws on properly. Piece of garbage
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, January 13, 2026
Hi there,
Thank you so much for taking the time to share your experience with us.
We’re truly sorry to hear that the blender cap on your Ninja isn’t screwing on properly. We completely understand how disappointing this must be, and we want to help. Your feedback is invaluable, and we’ll be sharing it with our internal teams to help improve our products to help prevent this from happening again.
In the meantime, we recommend referring to our self-help guide link below to troubleshoot the issue you're experiencing:
https://support.sharkninja.com/article/BN400-Series-Ninja-Nutri-Blender-Pro-with-Auto-iQ-Troubleshooting-Guide
If the issue continues after trying those suggestions, follow the instructions at the end of the guide to reach our support team for further help.
Kind regards,
Ninja Kitchen NA.
Thank you so much for taking the time to share your experience with us.
We’re truly sorry to hear that the blender cap on your Ninja isn’t screwing on properly. We completely understand how disappointing this must be, and we want to help. Your feedback is invaluable, and we’ll be sharing it with our internal teams to help improve our products to help prevent this from happening again.
In the meantime, we recommend referring to our self-help guide link below to troubleshoot the issue you're experiencing:
https://support.sharkninja.com/article/BN400-Series-Ninja-Nutri-Blender-Pro-with-Auto-iQ-Troubleshooting-Guide
If the issue continues after trying those suggestions, follow the instructions at the end of the guide to reach our support team for further help.
Kind regards,
Ninja Kitchen NA.
Written by a customer while visiting sharkninja.com