Customer reviews from sharkninja.com
Ninja - Refurbished Excellent - Nutri-Blender Pro Personal Blender with Auto-iQ - Cloud Silver
Average customer rating
4.1
(168 Reviews)
Rating breakdown 168 reviews
5 Stars
117
4 Stars
9
3 Stars
10
2 Stars
9
1 Star
23
78%of customers recommend this product.
(
95 out of
122)
Customer Reviews for Ninja - Refurbished Excellent - Nutri-Blender Pro Personal Blender with Auto-iQ - Cloud Silver
Customer Rating
1
Absolutely butt
on July 22, 2026
Posted by: Inez l
It over heated and melted together this happened to both of my ninja blenders 0/10 wouldn't recommend
Response from sharkninja.comBy SharkNinja, SharkNinja, July 23, 2026
Hi Inez,
Thank you for taking the time to share your review.
We're very sorry to hear that both of your Ninja blenders overheated and that components melted together during use. We completely understand how disappointing and concerning this must be, especially after experiencing the same issue with two products. We're grateful that you've taken the time to share this feedback with us, as it helps us improve both our products and customer experience. We'd recommend contacting our Customer Support team using the link below so they can assist further.
https://support.sharkninja.com/contact-us
Best regards,
Ninja Kitchen
Thank you for taking the time to share your review.
We're very sorry to hear that both of your Ninja blenders overheated and that components melted together during use. We completely understand how disappointing and concerning this must be, especially after experiencing the same issue with two products. We're grateful that you've taken the time to share this feedback with us, as it helps us improve both our products and customer experience. We'd recommend contacting our Customer Support team using the link below so they can assist further.
https://support.sharkninja.com/contact-us
Best regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
on July 20, 2026
Posted by: Tj09
from Wis
Gender:Female
they are amazing. They stand behind their product and if somethings not right, they will fix it.
Written by a customer while visiting sharkninja.com
Customer Rating
3
Durability issue
on July 20, 2026
Posted by: Posh
Durability is the problem. I’m on my third machine in a year and half. Hopefully the replacement I received this time will last longer. I use half cup frozen berries, half fresh banana and my almond milk and protein powder. No ice. No big chuncks . It blend that easily. The consistency is nice when it works properly. Nice smoothie. Crossing my fingers.
Response from sharkninja.comBy SharkNinja, July 23, 2026
Hello Posh,
Thank you for your feedback.
We're sorry to hear that durability has been an issue and that you're already on your third machine in just a year and a half. We understand how frustrating that can be, especially when you're using it for relatively simple blends. We're glad to hear that when the machine is working properly, it gives you the smooth consistency you're looking for and makes a nice smoothie. We sincerely hope that your replacement unit performs reliably and lasts much longer than the previous ones.
We appreciate your honest feedback, as it helps us better understand our customers' experiences and identify areas for improvement.
Kind regards,
Ninja Kitchen
Thank you for your feedback.
We're sorry to hear that durability has been an issue and that you're already on your third machine in just a year and a half. We understand how frustrating that can be, especially when you're using it for relatively simple blends. We're glad to hear that when the machine is working properly, it gives you the smooth consistency you're looking for and makes a nice smoothie. We sincerely hope that your replacement unit performs reliably and lasts much longer than the previous ones.
We appreciate your honest feedback, as it helps us better understand our customers' experiences and identify areas for improvement.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
1
Too loud!
on July 17, 2026
Posted by: Sue*26
from Lancaster, California
Gender:Female
The blender has a strong motor but it was incredibly loud! After a few uses I had to give it away. What a waste of my money . I’ll probably go back to Nutribullet.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, SharkNinja, July 21, 2026
Hi Sue,
Thank you for taking the time to share your review.
We're pleased to hear that you found the blender to have a strong motor, but we're sorry to learn that the noise level was much louder than expected. We understand how disappointing it must be to invest in a product and feel that it didn't provide the experience you were hoping for, especially to the point where you chose to give it away. Your feedback is important to us and helps us improve our products and customer experience. For support and troubleshooting guidance, please visit.
https://support.sharkninja.com/article/BN400-Series-Ninja-Nutri-Blender-Pro-with-Auto-iQ-Troubleshooting-Guide
Best regards,
Ninja Kitchen
Thank you for taking the time to share your review.
We're pleased to hear that you found the blender to have a strong motor, but we're sorry to learn that the noise level was much louder than expected. We understand how disappointing it must be to invest in a product and feel that it didn't provide the experience you were hoping for, especially to the point where you chose to give it away. Your feedback is important to us and helps us improve our products and customer experience. For support and troubleshooting guidance, please visit.
https://support.sharkninja.com/article/BN400-Series-Ninja-Nutri-Blender-Pro-with-Auto-iQ-Troubleshooting-Guide
Best regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
1
Not the right one for smoothies
on July 17, 2026
Posted by: NPP32940
from Florida
Gender:Female
Have owned a Ninja set for a while until the small cup switch stopped working. Bought the blender Pro since I liked the wider cups for my smoothies. This appliance does not have enough power to blend the ingredients properly. Took for ever to (kind of) mix the ingredients.
No, I would not recommend this to a friend.
Response from sharkninja.comBy Ninja Kitchen, SharkNinja, July 21, 2026
Hi there,
Thanks for taking time to leave your review.
It's disappointing to hear that your Ninja Blender Pro hasn't delivered the blending performance you were expecting, especially after having a positive experience with your previous Ninja blender. We recommend adding ingredients in the following order: fresh fruits and vegetables first, followed by leafy greens, liquids or yogurt, then any dry or sticky ingredients, with ice or frozen ingredients added last. Using the Auto-iQ programmes can also help achieve the best blending results. If ingredients appear to be getting stuck, try adding a little more liquid to assist the blending process. If you've tried these steps and the issue continues, please reach out to our team via the link below so we can review this further for you.
https://support.sharkninja.com/contact-us
Kind Regards,
Ninja Kitchen
Thanks for taking time to leave your review.
It's disappointing to hear that your Ninja Blender Pro hasn't delivered the blending performance you were expecting, especially after having a positive experience with your previous Ninja blender. We recommend adding ingredients in the following order: fresh fruits and vegetables first, followed by leafy greens, liquids or yogurt, then any dry or sticky ingredients, with ice or frozen ingredients added last. Using the Auto-iQ programmes can also help achieve the best blending results. If ingredients appear to be getting stuck, try adding a little more liquid to assist the blending process. If you've tried these steps and the issue continues, please reach out to our team via the link below so we can review this further for you.
https://support.sharkninja.com/contact-us
Kind Regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
LOVE IT 😍
on July 6, 2026
Posted by: BIG BRADY
from MIAMI,FL
Gender:Male
NINJA BLENDER ARE JUST GREAT ,LOVE IT ❤️❤️❤️ ,MAKE ALL MY GREEN JUICES AND MANY OTHER THINGS WITH THIS LOVELY BLENDER
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Design issue - Not for me
on June 29, 2026
Posted by: SGan
from Summit NJ
I've used Nutri bullet in the past and very well versed with the format. However in my first use of Ninja, I felt the lid is stuck and vacuumed with the content, as I open after 3 mins of cooling, it was a royal mess on my counter as the smoothie was half done and stuck to blades. Now when I try to turn the lid back to finish the smoothie, it wouldn't close, as rightly the entire lid is sticky mess. I washed stored and resumed. When I try to use silicon spatula in the jar, there are protruding plastic grooves, with which cleaning is so hard and I have to let go off the residue into sink and waste water 4-5 times to get rid of stickiness.
I was trying to make chia, cocao, mango and cottage cheese smoothie. This product is good if you are ok having a sticky mess around your counter, have plenty of time to clean wash the lids in between the blending, and ofcourse aren't afraid of the water wastage this wee bitty blender can get to. Not for me, I am returning in 1 week.
I was trying to make chia, cocao, mango and cottage cheese smoothie. This product is good if you are ok having a sticky mess around your counter, have plenty of time to clean wash the lids in between the blending, and ofcourse aren't afraid of the water wastage this wee bitty blender can get to. Not for me, I am returning in 1 week.
Response from sharkninja.comBy SharkNinja US, June 30, 2026
Hi there,
Thank you for your feedback.
We’re really sorry to hear about the difficulties you’ve experienced with the overall cleaning and operations of the unit. We completely understand how disappointing this must have been. This is certainly not the level of service we aim to deliver, we’d really like the opportunity to look into this further and support you to see what options we can provide. Please reach out to our team using the link below and we’ll be happy to help:
https://support.sharkninja.com/contact-us
Kind regards,
Ninja Kitchen US
Thank you for your feedback.
We’re really sorry to hear about the difficulties you’ve experienced with the overall cleaning and operations of the unit. We completely understand how disappointing this must have been. This is certainly not the level of service we aim to deliver, we’d really like the opportunity to look into this further and support you to see what options we can provide. Please reach out to our team using the link below and we’ll be happy to help:
https://support.sharkninja.com/contact-us
Kind regards,
Ninja Kitchen US
Written by a customer while visiting sharkninja.com
Customer Rating
5
Makes great smoothies
on June 28, 2026
Posted by: papatom1
Love it1 It replaces an older model that was worn out
Written by a customer while visiting sharkninja.com