Customer reviews from sharkninja.com
Ninja - Refurbished Excellent - SLUSHi 5-in-1 Professional Frozen Drink Maker, 88 oz. Frozen Drink & Slushie Machine, 5 Preset Programs - Artic Blue & Gray
Average customer rating
4.7
(2,018 Reviews)
Rating breakdown 2,018 reviews
5 Stars
1,732
4 Stars
145
3 Stars
48
2 Stars
23
1 Star
70
94%of customers recommend this product.
(
912 out of
968)
Customer Reviews for Ninja - Refurbished Excellent - SLUSHi 5-in-1 Professional Frozen Drink Maker, 88 oz. Frozen Drink & Slushie Machine, 5 Preset Programs - Artic Blue & Gray
Customer Rating
5
Slushie Pro
on January 30, 2025
Posted by: Happy buyer
from McKenney VA
Gender:Male
Got it a week ago and have tried every drink that it will make. Great product
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Must Have !
on January 30, 2025
Posted by: Talia
from Hazel Crest, IL
Gender:Female
I bought this last week and I’m so glad I did ! Every drink is now slushed !
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
I’m loving it!!!!
on January 30, 2025
Posted by: Mommy 3stacks
Best kitchen gadget I’ve bought lately. My children and I love it. Simple to use and clean.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Frustrated
on January 30, 2025
Posted by: Don’t buy
from Miami
Gender:Female
Very complicated… it barely works and it’s too difficult
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, February 26, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that the Slushi wasn’t the right fit for you. We will absolutely share the feedback you’ve provided with the relevant teams for consideration on future products. We hope you’ll give our products another try in the future.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're so sorry to hear that the Slushi wasn’t the right fit for you. We will absolutely share the feedback you’ve provided with the relevant teams for consideration on future products. We hope you’ll give our products another try in the future.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
HAPPY TYPE 2 DIABETIC, LET’S TALK ABOUT IT!!!
on February 15, 2025
Posted by: JustKi
from Washington DC
Gender:Female
I saw this machine all over TikTok, however, there had to be 4 ounces of sugar. Of course, as a diabetic, we have to shy away from sugar, I did some research and found RXSUGAR, that does not affect my glucose numbers. Popping in a couple tablespoons of the RXSUGAR doesn’t really affect the taste of the frozen drinks at all, 10 out of 10 absolutely recommend. My favorite product from ninja thus far. Using the RXSUGAR to slush my ninja thirsty products and add my alcohol of choice is amazing. Get the product even if you’re a diabetic use that RXSUGAR and you’re good to go. I recommend Baja Bob’s sugarfree margarita mixes, the strawberry daiquiri is amazing.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Impossible to clean
on February 15, 2025
Posted by: Defective reservoir
The 88 oz tank has a paper thin gap that liquids get in and given the angle of the opening is impossible to clean. When contacting the company they have a ridiculous process you have to go through including a video call where you are required to show how you clean it in the top rack of the dish washer which it doesn't fit in.
Response from sharkninja.comBy SharkNinja, March 4, 2025
Hello,
Thank you for taking the time to leave a review.
We're truly sad to hear that you were having difficulties with your SLUSHi. We'll definitely share your feedback regarding the warranty policies and product design with the relevant teams internally. If you need any further assistance with your product, please don’t hesitate to reach back out to our team at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're truly sad to hear that you were having difficulties with your SLUSHi. We'll definitely share your feedback regarding the warranty policies and product design with the relevant teams internally. If you need any further assistance with your product, please don’t hesitate to reach back out to our team at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
1
BEWARE
on February 17, 2025
Posted by: drlatriciakyle
They will send you a USED MACHINE in a heartbeat & then tell you to video them for what? I am sending my machine back, the first chance I get!
Response from sharkninja.comBy SharkNinja, February 18, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you were having trouble with your SLUSHI, and that you want to return the product as a result.
We will absolutely share your comments with the relevant teams and we hope you’ll give our products another try in the future.
If you need any further assistance with your product, please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're so sorry to hear that you were having trouble with your SLUSHI, and that you want to return the product as a result.
We will absolutely share your comments with the relevant teams and we hope you’ll give our products another try in the future.
If you need any further assistance with your product, please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
1
Poor design, warranty doesn't cover
on April 14, 2025
Posted by: Don1234
Gender:Male
Does not stand by their product, was told that I would get a replacement once the part was back in stock only to be told it wasn't covered.
Response from sharkninja.comBy SharkNinja, April 22, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you were having trouble with your Ninja SLUSHi. We will absolutely share your feedback regarding the warranty policies with the relevant teams internally. If you need any further assistance with your product, please don’t hesitate to reach back out to our team at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're so sorry to hear that you were having trouble with your Ninja SLUSHi. We will absolutely share your feedback regarding the warranty policies with the relevant teams internally. If you need any further assistance with your product, please don’t hesitate to reach back out to our team at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com