Customer reviews from sharkninja.com
Ninja - Refurbished Excellent - SLUSHi 5-in-1 Professional Frozen Drink Maker, 88 oz. Frozen Drink & Slushie Machine, 5 Preset Programs - Artic Blue & Gray
Average customer rating
4.7
(2,018 Reviews)
Rating breakdown 2,018 reviews
5 Stars
1,732
4 Stars
145
3 Stars
48
2 Stars
23
1 Star
70
94%of customers recommend this product.
(
912 out of
968)
Customer Reviews for Ninja - Refurbished Excellent - SLUSHi 5-in-1 Professional Frozen Drink Maker, 88 oz. Frozen Drink & Slushie Machine, 5 Preset Programs - Artic Blue & Gray
Customer Rating
4
Perfect blend of technology and functionality
on September 14, 2024
Posted by: MAD1963
from Boston
Gender:Male
I bought 2 weeks ago and like the machine overall. Ease of use and cleaning very good .. 5 stars.
Love that it does not require ice like other traditional blending machines.
Only comment is the sensitivity to alcohol level and the pausing of mixing . No real indication of how to balance other than adding nonalcoholic liquid a 1/4 cup at a time . It would be great to give indicator of how much to add .
Love that it does not require ice like other traditional blending machines.
Only comment is the sensitivity to alcohol level and the pausing of mixing . No real indication of how to balance other than adding nonalcoholic liquid a 1/4 cup at a time . It would be great to give indicator of how much to add .
Written by a customer while visiting sharkninja.com
Customer Rating
1
Was not able to try defective unit not freezing
on September 21, 2024
Posted by: Inman321
from Melbourne, FL
Gender:Male
Received it on Friday Set it up and followed the directions went to go try it this morning and it does not chill or freeze. Returning the unit
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, October 4, 2024
Hello,
Thank you for taking the time to leave a review.
Oh no! This is not the experience we want you to have with your Ninja SLUSHi. If you still have this, please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you. If you no longer have it, we hope you’ll give our products another try in the future.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
Oh no! This is not the experience we want you to have with your Ninja SLUSHi. If you still have this, please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you. If you no longer have it, we hope you’ll give our products another try in the future.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Fun, easy to use, have fun!!!
on September 25, 2024
Posted by: Bruce
from Salinas, CA
Gender:Male
Just recieved yesterday & this is soo much fun to use!!! Last night I mixed 2 12oz cans of sprite, a whole lime squeezed, 2 of the ICE coconut 16oz sugarless drinks, 2 teaspoons of sugar on slushie mode...thickness & temperature set to medium....DELICIOUS then this morning Frappe Javy, creamer, water, & 2 teaspoons of sugar...DELICIOUS!!!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Slushie lover
on September 26, 2024
Posted by: Teete
from Cleveland,OH
Gender:Female
If you love slushie, you will love this machine. It's worth the investment
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Divertida
on September 27, 2024
Posted by: Irisabel A.
from Florida, usa
Gender:Female
La amo es facil de usar y de limpiar todo lo que hemos probado nos encantó 10/10
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Not Worth It
on September 27, 2024
Posted by: bushman49
from TN
Gender:Male
Not what I expected, doesn't make a true slush not worth the money, even worse with alcohol have to keep adding water doesn't freeze it enough
Response from sharkninja.comBy SharkNinja, October 7, 2024
Hello,
Thank you for taking the time to leave a review on your Ninja SLUSHi.
It seems like a very frustrating situation. The lack of slush can be caused by not enough sugar content. With this said, the recipe must contain at least 4% sugar. If you need any help with your SLUSHi, please don't hesitate to reach out to our team by phone at 1-800-365-0135. In the meantime, we will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review on your Ninja SLUSHi.
It seems like a very frustrating situation. The lack of slush can be caused by not enough sugar content. With this said, the recipe must contain at least 4% sugar. If you need any help with your SLUSHi, please don't hesitate to reach out to our team by phone at 1-800-365-0135. In the meantime, we will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
1
Sugar needed, but not wanted!!!
on October 16, 2024
Posted by: Rickybobby
I am ok with the performance of the product, but I was very disappointed to discover that all drinks needed to contain a large amount of sugar in order to freeze. I was hoping to use it with sugar-free drinks, but the unit freezes up instead.
Response from sharkninja.comBy SharkNinja, October 29, 2024
Hello,
Thank you for taking the time to leave a review.
We understand how frustrating on this, and we will absolutely share your feedback with the relevant teams for consideration on future products. In the meantime, the input must contain at least 4% sugar, as it is required for the right texture. There are some alternatives you can use. For example, you can use Coconut Sugar, Maple Syrup, Agave Syrup, Simple Syrup, or Honey. If you need any help with your SLUSHi, please don't hesitate to reach out to our team by phone at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We understand how frustrating on this, and we will absolutely share your feedback with the relevant teams for consideration on future products. In the meantime, the input must contain at least 4% sugar, as it is required for the right texture. There are some alternatives you can use. For example, you can use Coconut Sugar, Maple Syrup, Agave Syrup, Simple Syrup, or Honey. If you need any help with your SLUSHi, please don't hesitate to reach out to our team by phone at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
1
Design flaw
on October 21, 2024
Posted by: Disappointed
from Michigan
Gender:Male
It’s pretty disappointing. The reservoir gets slushy stuck in at the seam and it’s a known design fall. It’s not covered under warranty. They won’t do anything to fix it. You call and ask for help and you’re told basically to deal with it. People online try everything soaking water pic it rarely gets it clean
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, November 1, 2024
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your SLUSHi. We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your SLUSHi. We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com