Customer reviews from sharkninja.com
Ninja - Refurbished Excellent - SLUSHi 5-in-1 Professional Frozen Drink Maker, 88 oz. Frozen Drink & Slushie Machine, 5 Preset Programs - Artic Blue & Gray
Average customer rating
4.7
(2,212 Reviews)
Rating breakdown 2,212 reviews
5 Stars
1,901
4 Stars
154
3 Stars
52
2 Stars
28
1 Star
77
94%of customers recommend this product.
(
985 out of
1,050)
Customer Reviews for Ninja - Refurbished Excellent - SLUSHi 5-in-1 Professional Frozen Drink Maker, 88 oz. Frozen Drink & Slushie Machine, 5 Preset Programs - Artic Blue & Gray
Customer Rating
3
It works if you add sugar or sugar additive
on September 27, 2025
Posted by: TAG14
I bought this a few weeks ago. I had no idea it needed at least 16 oz or sugar substitute if using sugar reduced substances. Even if I wanted to return, Ninja doesn’t cover return costs or provide local return for this very heavy item.
Response from sharkninja.comBy SharkNinja, September 30, 2025
Hi TAG14, Thank you for taking the time to leave a review. We are sorry to hear about the confusion regarding sugar substitute requirements and the return process. We understand how frustrating this can be, especially with a heavy item. We do offer prepaid return labels, and our team would be happy to assist you. Please contact us at 1-800-365-0135. Hours of Operation: Monday to Friday 9am – 9pm EST | Saturday 9am – 6pm EST
For helpful product usage tips and FAQs, please visit: https://support.ninjakitchen.com/hc/en-us/articles/14631723787420-FS300-Series-Ninja-Slushi-Professional-Frozen-Drink-Maker-FAQs
Kind regards, Ninja Kitchen US
For helpful product usage tips and FAQs, please visit: https://support.ninjakitchen.com/hc/en-us/articles/14631723787420-FS300-Series-Ninja-Slushi-Professional-Frozen-Drink-Maker-FAQs
Kind regards, Ninja Kitchen US
Written by a customer while visiting sharkninja.com
Customer Rating
2
on September 26, 2025
Posted by: Agent 007
This product will not work effectively if you have a large gathering at your function. It takes too long to make a batch of margaritas. I bought and tried it out before having company. I returned it the next day.
Response from sharkninja.comBy SharkNinja, September 27, 2025
Hi there, Thank you for your feedback. We're sorry to hear the product didn’t meet your expectations for your event. We understand how disappointing that can be and truly appreciate you taking the time to share your experience. If you have any questions or would like to learn more about other models that might be better suited for your needs, our Customer Service team is here to help at 1 800 365 0135
Monday to Friday 9am to 9pm EST
Saturday 9am to 6pm EST
Kind regards, Ninja Kitchen
Monday to Friday 9am to 9pm EST
Saturday 9am to 6pm EST
Kind regards, Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
on September 25, 2025
Posted by: KP Ninja
I love my ninja! It does everything I need it to do. It’s the best Mother’s Day present I ever received.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Childhood unlocked
on September 16, 2025
Posted by: Slushylover1
from Ga
Gender:Female
Its everything I thought it would be love my slushy’s milkshakes and frappes if you follow recipe instructions you will get perfect results
Written by a customer while visiting sharkninja.com
Customer Rating
5
Worth it!
on September 14, 2025
Posted by: CP32
from Texas
Gender:Female
I looked at this for months and finally decided to make the purchase. We love it!!! So easy to use. I love that Ninja has lots of easy recipes. If you are thinking about it, go for it. You won’t be disappointed.
Written by a customer while visiting sharkninja.com
Customer Rating
1
on September 12, 2025
Posted by: Tasha80
Why wasn’t a bag offered with the new slushi for everyone
Response from sharkninja.comBy SharkNinja, September 22, 2025
Hello Tasha, Thank you for taking the time to leave a review. The Ninja SLUSHi Travel Tote wasn’t originally included with every purchase. However, we’re excited to share that a new promotion is now live, and it does include the travel bag with select SLUSHi purchases! If you need any further details, please feel free to contact us at 1-800-365-0135. Kind regards, Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
1
Garbage. Don't waste your $$ or your time.
on September 11, 2025
Posted by: Goob 65
from Indiana
Gender:Male
Will not even get close to a" frozen" margarita ..very disappointed. We used a cuervo mix with alchohol in it already so it was weak. Would not freeze... even added water like mfg suggested. DO NOT RECOMMEND. It is getting returned.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, September 15, 2025
Hi Goob 65, Thank you for taking the time to leave a review. We're sorry to hear that your experience with the frozen drink maker didn’t meet expectations. We understand how frustrating it can be when results fall short, especially when following the recommended steps. For help resolving this, we suggest reviewing our FS300 Series Troubleshooting Guide, which covers freezing performance and mix recommendations: https://support.ninjakitchen.com/hc/en-us/articles/14631353546908-FS300-Series-Ninja-Slushi-Professional-Frozen-Drink-Maker-Troubleshooting-Guide
If the issue continues, our Customer Service team is here to help. You can reach us at 1-800-365-0135. Hours of Operation: Monday–Friday 9am–9pm EST | Saturday 9am–6pm EST
Kind regards, Ninja Kitchen
If the issue continues, our Customer Service team is here to help. You can reach us at 1-800-365-0135. Hours of Operation: Monday–Friday 9am–9pm EST | Saturday 9am–6pm EST
Kind regards, Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Makes great slushies!
on September 11, 2025
Posted by: Laura
Our family is in love with the Ninji slushi machine!
Written by a customer while visiting sharkninja.com