Customer reviews from sharkninja.com
Ninja - Refurbished Excellent - SLUSHi 5-in-1 Professional Frozen Drink Maker, 88 oz. Frozen Drink & Slushie Machine, 5 Preset Programs - Artic Blue & Gray
Average customer rating
4.7
(2,212 Reviews)
Rating breakdown 2,212 reviews
5 Stars
1,901
4 Stars
154
3 Stars
52
2 Stars
28
1 Star
77
94%of customers recommend this product.
(
985 out of
1,050)
Customer Reviews for Ninja - Refurbished Excellent - SLUSHi 5-in-1 Professional Frozen Drink Maker, 88 oz. Frozen Drink & Slushie Machine, 5 Preset Programs - Artic Blue & Gray
Customer Rating
5
On Demand Slush is Great!
on October 12, 2025
Posted by: sdreyer
from Clarksville, TN
Gender:Male
We’ve had fun trying everything from soda to alcoholic drinks and have really enjoyed the fine slush it produces.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
3
Somewhat Disappointed
on October 12, 2025
Posted by: Kev’s Opinion
Gender:Male
I don’t think this was worth the price and it was short of my expectations.
Cons:
- I am disappointed about the serving capacity. The capacity is exactly the same as my Ninja blender which is 64 oz. Depending on your desired serving sizes, you can only make the following; two slushies at 32 oz, four slushies at 16 oz., & eight slushies at 8 oz. I think the price would’ve been worth it if the capacity were doubled to 128 oz.
- I am disappointed about the serving capacity. The capacity is exactly the same as my Ninja blender which is 64 oz. Depending on your desired serving sizes, you can only make the following; two slushies at 32 oz, four slushies at 16 oz., & eight slushies at 8 oz. I think the price would’ve been worth it if the capacity were doubled to 128 oz.
- The machine has temperature issues. The preset settings temperatures for frappes and slushies are not correct or consistent. I have to lower the temperature to make sure it freezes properly. For example, every time I select slushy it doesn’t freeze unless I lower the temperature way lower than the preset default temperature.
- Not a great machine for Frappuccinos. If you’re using milk in your Frappuccino recipe, then the machine will basically ruin the texture by making the drink frothy. I haven’t tried using a recipe with a powdered Frappuccino mixture yet so I can’t comment on it but it may work if you use it.
Pro’s:
- Other than the temperature setting issues, it works. It’s a little loud but it keeps the temperature cold and mixture ready to pour.
- Other than the temperature setting issues, it works. It’s a little loud but it keeps the temperature cold and mixture ready to pour.
- Design of function is simple and sleek.
- Easy to clean however if you use milk in the recipe it’s harder to get clean so wash it immediately.
In summary, I wish I did not buy this product because of the capacity of only 64 oz. If it were 128 oz capacity I think it would be worth it. I think just using my Ninja blender which has the same capacity of 64 oz would have sufficed for my needs.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, October 18, 2025
Hi Kev,
Thank you so much for your honest and detailed review. We’re sorry to hear that the SLUSHi didn’t meet your expectations, especially in terms of serving capacity and temperature consistency.
We understand how important it is to have a machine that fits your needs—especially when entertaining or making multiple servings. We’re excited to share that we now offer the SLUSHi Max, which features a larger capacity to better support bigger batches and gatherings. It might be a better fit for your needs, and we’d be happy to help you explore that option.
Your feedback on the temperature presets and milk-based recipes is incredibly valuable. We’re actively working to improve consistency and texture control, and your experience helps guide those improvements. We’re glad to hear you found the design sleek and the cleaning process manageable. Thanks again for helping us improve.
Warm regards,
Ninja Kitchen US
Thank you so much for your honest and detailed review. We’re sorry to hear that the SLUSHi didn’t meet your expectations, especially in terms of serving capacity and temperature consistency.
We understand how important it is to have a machine that fits your needs—especially when entertaining or making multiple servings. We’re excited to share that we now offer the SLUSHi Max, which features a larger capacity to better support bigger batches and gatherings. It might be a better fit for your needs, and we’d be happy to help you explore that option.
Your feedback on the temperature presets and milk-based recipes is incredibly valuable. We’re actively working to improve consistency and texture control, and your experience helps guide those improvements. We’re glad to hear you found the design sleek and the cleaning process manageable. Thanks again for helping us improve.
Warm regards,
Ninja Kitchen US
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great for after school
on October 9, 2025
Posted by: Green machine
from Indiana
Gender:Female
[This review was collected as part of a promotion.] We use everyday my twins have slushies daily after school
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
on October 7, 2025
Posted by: david darian verba
Gender:Male
Poor Quality – Stained After Just 3 Uses!
Honestly, I’m very disappointed with the Ninja SLUSHi. I used it only three times, and now the container is permanently stained. No matter how much I wash or scrub it, the marks won’t come off. It looks dirty and worn out after just a few uses — that’s unacceptable for a product at this price.
This is clearly poor-quality material. I expected something durable and easy to clean, not a product that looks ruined after minimal use. Total waste of money. I do not recommend it.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, October 7, 2025
Hi David,
Thank you for sharing your experience .We’re truly saddened to hear that your SLUSHi container became stained after just a few uses. That’s definitely not the quality or durability we aim to deliver, and we understand how disappointing it is when a product doesn’t meet expectations.
Your feedback is incredibly valuable, and we’ve shared it with our product team to help improve future designs and materials. In the meantime, our Customer Support team would love the opportunity to assist you directly and explore options to make this right.
Please reach out to us at 1-800-365-0135 with your purchase details, and we’ll do our best to help.
Thank you again for your honesty and for being part of the Ninja community.
Warm regards,
Ninja Kitchen US
Thank you for sharing your experience .We’re truly saddened to hear that your SLUSHi container became stained after just a few uses. That’s definitely not the quality or durability we aim to deliver, and we understand how disappointing it is when a product doesn’t meet expectations.
Your feedback is incredibly valuable, and we’ve shared it with our product team to help improve future designs and materials. In the meantime, our Customer Support team would love the opportunity to assist you directly and explore options to make this right.
Please reach out to us at 1-800-365-0135 with your purchase details, and we’ll do our best to help.
Thank you again for your honesty and for being part of the Ninja community.
Warm regards,
Ninja Kitchen US
Written by a customer while visiting sharkninja.com
Customer Rating
5
Yummy slushi
on October 5, 2025
Posted by: Coldwater
from Ny
Gender:Male
Make a cola slushi it is so good but not so good with peach sanappal
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great easy to clean amazing
on October 2, 2025
Posted by: Gili
Gender:Female
Easy to use easy to clean nothing complicated about this item it is amazing great product the sushi’s were amazing we had them with dinner just beautiful great price
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
2
Dissappointed
on September 28, 2025
Posted by: BillyBoy
I was very disappointed in how it comes out in small dropping chunks and not a continuous smoothie most of the time.
Response from sharkninja.comBy SharkNinja, September 30, 2025
Hello, Thank you for taking the time to leave a review. We're so sorry to hear that your smoothies aren’t coming out as expected. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you. Our hours of Operation: Monday-Friday 9am - 9pm EST | Saturday 9am - 6pm EST. Kind regards, Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Excellent
on September 27, 2025
Posted by: Bandit4200
from Florida
Gender:Male
Very happy with this product, excellent, slushy slushy slushy all day everyday from wine to soda
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com