Customer reviews from sharkninja.com
Ninja - Refurbished Excellent - SLUSHi 5-in-1 Professional Frozen Drink Maker, 88 oz. Frozen Drink & Slushie Machine, 5 Preset Programs - Artic Blue & Gray
Average customer rating
4.7
(2,152 Reviews)
Rating breakdown 2,152 reviews
5 Stars
1,847
4 Stars
150
3 Stars
52
2 Stars
27
1 Star
76
94%of customers recommend this product.
(
970 out of
1,033)
Customer Reviews for Ninja - Refurbished Excellent - SLUSHi 5-in-1 Professional Frozen Drink Maker, 88 oz. Frozen Drink & Slushie Machine, 5 Preset Programs - Artic Blue & Gray
Customer Rating
5
Worked well.
on August 13, 2025
Posted by: Scott53
Worked well. Made margaritas for my wife and she loved them. Clean up was a breeze. Can't wait to make slushies for the grandkids next time they visit.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Defect not Corrected
on August 11, 2025
Posted by: Disappointed
We love this machine but we cannot use it anymore. There is a lip on the end of the vessel that holds the slushy ingredients that cannot be cleaned. I soak it every time I use it in warm to hot water with dawn overnight and does not clean. Do not have dish washer or water pick to clean it. I have four other NINJA PRODUCTS and use all the time and I am very happy with. Ninja will not replace vessel and it is still under warranty. I feel this is a defect causing bacteria and mold to get into the slushy. If it gets into the rim when using it can also get out when using.
Response from sharkninja.comBy SharkNinja, August 12, 2025
Hello there,
Thank you for taking the time to leave a review.
We're so sorry to hear that you were having trouble with cleaning your Ninja SLUSHi. We will absolutely share your feedback regarding the warranty policies with the relevant teams internally. If you need any further assistance with your product, please don’t hesitate to reach back out to our team at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're so sorry to hear that you were having trouble with cleaning your Ninja SLUSHi. We will absolutely share your feedback regarding the warranty policies with the relevant teams internally. If you need any further assistance with your product, please don’t hesitate to reach back out to our team at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great Birthday Gift!
on August 10, 2025
Posted by: Mike
from Bedford, Indiana
Gender:Male
We bought this as a birthday gift and it was a huge hit. Making slushes and milkshakes for the kids is simple. My favorite part is the "Rinse" cycle, and the easy clean-up. We couldn't be happier!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Easy!!!
on August 9, 2025
Posted by: Freeman SF
from Texas
Gender:Female
Love my Ninja!! Follow the directions and this is so easy!!!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great investment
on August 7, 2025
Posted by: Go Lions
from Columbus Ga
Gender:Female
We love this machine no more going to gas station to get a slushi. We enjoy making different flavors at home.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
A great product!
on August 1, 2025
Posted by: Charles
Gender:Male
It is a really great product. I would definitely recommend buying it. The people who gave it a bad review as far as cleaning must be very nasty people. And the ones who gave it a bad review for not working properly is because they did not read directions. It almost had me to consider not buying by reading some of the reviews but I took a chance anyway and I could not be happier!
Written by a customer while visiting sharkninja.com
Customer Rating
2
Watch out for bacteria!!!!
on July 27, 2025
Posted by: Happy but grossed out
from Oklahoma
Gender:Male
This is great...ish. Major design flaw with health concerns. On the back side of the vessel, there is crevice that liquids can get in and not rinse out.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, July 28, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your SLUSHi. We will absolutely share your feedback with the relevant teams for review. If you need any further assistance with your product, please don’t hesitate to reach out to our team at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your SLUSHi. We will absolutely share your feedback with the relevant teams for review. If you need any further assistance with your product, please don’t hesitate to reach out to our team at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great for parties!
on July 26, 2025
Posted by: Femfirefighter
Bought for my granddaughters birthday party. Machine was a huge hit with the kids!! Also with the adults later for margaritas!! I love that there’s no chunks of ice, just perfectly smooth sushi drinks!!
Written by a customer while visiting sharkninja.com