Customer reviews from sharkninja.com
Ninja - Refurbished Excellent - SLUSHi 5-in-1 Professional Frozen Drink Maker, 88 oz. Frozen Drink & Slushie Machine, 5 Preset Programs - Artic Blue & Gray
Average customer rating
4.7
(2,178 Reviews)
Rating breakdown 2,178 reviews
5 Stars
1,871
4 Stars
151
3 Stars
52
2 Stars
27
1 Star
77
94%of customers recommend this product.
(
978 out of
1,042)
Customer Reviews for Ninja - Refurbished Excellent - SLUSHi 5-in-1 Professional Frozen Drink Maker, 88 oz. Frozen Drink & Slushie Machine, 5 Preset Programs - Artic Blue & Gray
Customer Rating
5
Great for after school
on October 9, 2025
Posted by: Green machine
from Indiana
Gender:Female
[This review was collected as part of a promotion.] We use everyday my twins have slushies daily after school
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
on October 7, 2025
Posted by: david darian verba
Gender:Male
Poor Quality – Stained After Just 3 Uses!
Honestly, I’m very disappointed with the Ninja SLUSHi. I used it only three times, and now the container is permanently stained. No matter how much I wash or scrub it, the marks won’t come off. It looks dirty and worn out after just a few uses — that’s unacceptable for a product at this price.
This is clearly poor-quality material. I expected something durable and easy to clean, not a product that looks ruined after minimal use. Total waste of money. I do not recommend it.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, October 7, 2025
Hi David,
Thank you for sharing your experience .We’re truly saddened to hear that your SLUSHi container became stained after just a few uses. That’s definitely not the quality or durability we aim to deliver, and we understand how disappointing it is when a product doesn’t meet expectations.
Your feedback is incredibly valuable, and we’ve shared it with our product team to help improve future designs and materials. In the meantime, our Customer Support team would love the opportunity to assist you directly and explore options to make this right.
Please reach out to us at 1-800-365-0135 with your purchase details, and we’ll do our best to help.
Thank you again for your honesty and for being part of the Ninja community.
Warm regards,
Ninja Kitchen US
Thank you for sharing your experience .We’re truly saddened to hear that your SLUSHi container became stained after just a few uses. That’s definitely not the quality or durability we aim to deliver, and we understand how disappointing it is when a product doesn’t meet expectations.
Your feedback is incredibly valuable, and we’ve shared it with our product team to help improve future designs and materials. In the meantime, our Customer Support team would love the opportunity to assist you directly and explore options to make this right.
Please reach out to us at 1-800-365-0135 with your purchase details, and we’ll do our best to help.
Thank you again for your honesty and for being part of the Ninja community.
Warm regards,
Ninja Kitchen US
Written by a customer while visiting sharkninja.com
Customer Rating
5
Yummy slushi
on October 5, 2025
Posted by: Coldwater
from Ny
Gender:Male
Make a cola slushi it is so good but not so good with peach sanappal
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great easy to clean amazing
on October 2, 2025
Posted by: Gili
Gender:Female
Easy to use easy to clean nothing complicated about this item it is amazing great product the sushi’s were amazing we had them with dinner just beautiful great price
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
2
Dissappointed
on September 28, 2025
Posted by: BillyBoy
I was very disappointed in how it comes out in small dropping chunks and not a continuous smoothie most of the time.
Response from sharkninja.comBy SharkNinja, September 30, 2025
Hello, Thank you for taking the time to leave a review. We're so sorry to hear that your smoothies aren’t coming out as expected. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you. Our hours of Operation: Monday-Friday 9am - 9pm EST | Saturday 9am - 6pm EST. Kind regards, Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Excellent
on September 27, 2025
Posted by: Bandit4200
from Florida
Gender:Male
Very happy with this product, excellent, slushy slushy slushy all day everyday from wine to soda
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
3
It works if you add sugar or sugar additive
on September 27, 2025
Posted by: TAG14
I bought this a few weeks ago. I had no idea it needed at least 16 oz or sugar substitute if using sugar reduced substances. Even if I wanted to return, Ninja doesn’t cover return costs or provide local return for this very heavy item.
Response from sharkninja.comBy SharkNinja, September 30, 2025
Hi TAG14, Thank you for taking the time to leave a review. We are sorry to hear about the confusion regarding sugar substitute requirements and the return process. We understand how frustrating this can be, especially with a heavy item. We do offer prepaid return labels, and our team would be happy to assist you. Please contact us at 1-800-365-0135. Hours of Operation: Monday to Friday 9am – 9pm EST | Saturday 9am – 6pm EST
For helpful product usage tips and FAQs, please visit: https://support.ninjakitchen.com/hc/en-us/articles/14631723787420-FS300-Series-Ninja-Slushi-Professional-Frozen-Drink-Maker-FAQs
Kind regards, Ninja Kitchen US
For helpful product usage tips and FAQs, please visit: https://support.ninjakitchen.com/hc/en-us/articles/14631723787420-FS300-Series-Ninja-Slushi-Professional-Frozen-Drink-Maker-FAQs
Kind regards, Ninja Kitchen US
Written by a customer while visiting sharkninja.com
Customer Rating
2
on September 26, 2025
Posted by: Agent 007
This product will not work effectively if you have a large gathering at your function. It takes too long to make a batch of margaritas. I bought and tried it out before having company. I returned it the next day.
Response from sharkninja.comBy SharkNinja, September 27, 2025
Hi there, Thank you for your feedback. We're sorry to hear the product didn’t meet your expectations for your event. We understand how disappointing that can be and truly appreciate you taking the time to share your experience. If you have any questions or would like to learn more about other models that might be better suited for your needs, our Customer Service team is here to help at 1 800 365 0135
Monday to Friday 9am to 9pm EST
Saturday 9am to 6pm EST
Kind regards, Ninja Kitchen
Monday to Friday 9am to 9pm EST
Saturday 9am to 6pm EST
Kind regards, Ninja Kitchen
Written by a customer while visiting sharkninja.com