Customer reviews from sharkninja.com
Ninja - Refurbished Excellent - SLUSHi 5-in-1 Professional Frozen Drink Maker, 88 oz. Frozen Drink & Slushie Machine, 5 Preset Programs - Artic Blue & Gray
Average customer rating
4.7
(2,103 Reviews)
Rating breakdown 2,103 reviews
5 Stars
1,804
4 Stars
148
3 Stars
51
2 Stars
25
1 Star
75
94%of customers recommend this product.
(
949 out of
1,011)
Customer Reviews for Ninja - Refurbished Excellent - SLUSHi 5-in-1 Professional Frozen Drink Maker, 88 oz. Frozen Drink & Slushie Machine, 5 Preset Programs - Artic Blue & Gray
Customer Rating
4
on March 23, 2026
Posted by: Erica S.
from Olive Branch, MS
Gender:Female
I love the machine itself; however, I'm very disappointed that, after 2 years, it no longer works and only has a 1-year warranty. Ninja should offer a longer warranty for the price you pay, and also a discount on another machine.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Awesome
on March 23, 2026
Posted by: Rocki
from Dallas, TX
Gender:Female
I bought my Ninja a few weeks ago.... and LOVE IT!!
This edition is beautiful (Marilyn Monroe edition) looking - with the gold accent.
I look forward to creating many recipes 😋
This edition is beautiful (Marilyn Monroe edition) looking - with the gold accent.
I look forward to creating many recipes 😋
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Huge let down
on March 27, 2026
Posted by: Poppy 2606
from Mn
Gender:Male
Not sure if I have a faulty machine or what but my machine won’t dispense any kind of slush. I’ve tried multiple liquid types all sugar levels all tips in the booklet. Nothing will dispense no matter how low you turn the chill setting. Debated 2 years on buying this and wanted it so bad but now it’s just an expensive piece for the dumpster.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, March 30, 2026
Hi there,
Thank you for taking the time to leave a review.
We’re devastated to hear that your machine isn’t dispensing slush, especially after looking forward to it for so long. We understand how frustrating this experience must be, this definitely isn’t the performance we want for you. We’d love to take a closer look at what’s going on and help get your machine working properly. Please visit our support page via the link below, where you’ll find step-by-step guidance to troubleshoot and resolve the problem. Our team is here to support you every step of the way.
https://support.sharkninja.com/global-search/fs300
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We’re devastated to hear that your machine isn’t dispensing slush, especially after looking forward to it for so long. We understand how frustrating this experience must be, this definitely isn’t the performance we want for you. We’d love to take a closer look at what’s going on and help get your machine working properly. Please visit our support page via the link below, where you’ll find step-by-step guidance to troubleshoot and resolve the problem. Our team is here to support you every step of the way.
https://support.sharkninja.com/global-search/fs300
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
on April 3, 2026
Posted by: Chuck55
from Minnesota
Gender:Male
Haven’t used it a lot yet but it works great! Just need to set your machine the way you like it which is usually done right away but you can tweak it by setting the cold temperature up or down.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Love making adult beverages in the Ninja Slushie!
on April 12, 2026
Posted by: Mama2twokidz
Gender:Female
I love my Ninja SLUSHi Professional Frozen Drink Maker! It’s super easy to use—just pour in your drink and it turns it into a smooth, perfectly textured slushie in minutes (no ice needed). The consistency is spot-on every time, whether you’re making sodas, frozen coffee, or cocktails.
It makes enough for multiple servings and keeps drinks cold for a while, which is great for entertaining. Cleanup is quick and simple too.
Only downside is it takes up some counter space, but overall it’s absolutely worth it if you love frozen drinks. Highly recommend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
I only wish I bought it sooner
on April 14, 2026
Posted by: Bdr7
from Syracuse, NY
Gender:Female
I bought this a week ago after going back back-and-forth for months and we have already used it twice so far I’ve had no issues. The learning curve was very simple very easy to use and understand how the product works. I was surprised at how easy to clean it was. I don’t have any complaints this far other than it took me too long to pull the trigger on this purchase.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
3
Machine Underwhelming. Color Pretty
on April 15, 2026
Posted by: Hh0987
Gender:Female
Underwhelming. I thought it’d be easier honestly. So far, nothing great. Color is beautiful though.
No, I would not recommend this to a friend.
Response from sharkninja.comBy Sharkninja, April 15, 2026
Hi there,
Thank you for sharing your honest thoughts. Feeling underwhelmed at the start, especially when you were expecting it to be easier to use, can really take away from the excitement of trying something new. It’s nice to hear that the color at least stood out to you. That’s always a positive first impression.
Your feedback is appreciated, and sometimes a bit of guidance can help unlock a better experience. This quick start guide may help walk through setup and early use so things feel more intuitive:
https://support.sharkninja.com/quick-start-guides?productName=ninja-slushi-professional-frozen-drink-maker?categoryType=Quick_Start_Guides&productId=01tHs00000D0UYJIA3
If things still don’t feel quite right, feel free to reach out to us directly and we’ll be happy to help further:
https://support.sharkninja.com/contact-us
Kind Regards,
Ninja Kitchen
Thank you for sharing your honest thoughts. Feeling underwhelmed at the start, especially when you were expecting it to be easier to use, can really take away from the excitement of trying something new. It’s nice to hear that the color at least stood out to you. That’s always a positive first impression.
Your feedback is appreciated, and sometimes a bit of guidance can help unlock a better experience. This quick start guide may help walk through setup and early use so things feel more intuitive:
https://support.sharkninja.com/quick-start-guides?productName=ninja-slushi-professional-frozen-drink-maker?categoryType=Quick_Start_Guides&productId=01tHs00000D0UYJIA3
If things still don’t feel quite right, feel free to reach out to us directly and we’ll be happy to help further:
https://support.sharkninja.com/contact-us
Kind Regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Easy to use
on April 19, 2026
Posted by: Brandyb
from Fort myers florida
Gender:Female
So easy to use. At first it seemed complicated but quickly I realized it was very easy. We've made numerous things. Easy to clean as well. Adult kids are excited to try margaritas
Written by a customer while visiting sharkninja.com