Customer reviews from sharkninja.com
Ninja - Refurbished Excellent - SLUSHi 5-in-1 Professional Frozen Drink Maker, 88 oz. Frozen Drink & Slushie Machine, 5 Preset Programs - Artic Blue & Gray
Average customer rating
4.7
(2,018 Reviews)
Rating breakdown 2,018 reviews
5 Stars
1,732
4 Stars
145
3 Stars
48
2 Stars
23
1 Star
70
94%of customers recommend this product.
(
912 out of
968)
Customer Reviews for Ninja - Refurbished Excellent - SLUSHi 5-in-1 Professional Frozen Drink Maker, 88 oz. Frozen Drink & Slushie Machine, 5 Preset Programs - Artic Blue & Gray
Customer Rating
5
MATCHA NINJA SLUSHIE
on December 13, 2025
Posted by: YONNA
from GEORGIA
Gender:Female
I HAVEN'T BEEN ABLE TO USE IT YET BECAUSE ITS A CHRISTMAS GIFT TO MYSELF BUT I KNOW I WILL LOVE IT ITS SO PRETTY REALLY WANTED THE PINK ONE BUT THEY WERE SOLD OUT BUT I LOVE THIS GREEN AND PINK COLOR ONE AS WELL I CANT WAIT TO USE IT
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great Features
on December 24, 2025
Posted by: Nickb3
from Detroit, Michigan
Gender:Female
Love the product so glad I purchased it! Making milkshakes and slushies have been great.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Do Not Recommend
on December 25, 2025
Posted by: abgroove
from Dallas, GA
Gender:Male
It made a slush the first time I used it, but not since. I've followed recipes, joined groups to get help, nothing worked. Drinks get cold, but nary a kick off ice. I've let it run for 5+ hours without success.
Response from sharkninja.comBy SharkNinja, December 29, 2025
Hi there,
Thank you for sharing your experience. It sounds incredibly frustrating, especially after putting in so much effort to make it work. We truly regret the inconvenience this has caused and completely understand how disappointing this must feel. To help resolve the issue, please use the link provided to troubleshoot the problem. https://support.sharkninja.com/en-CA/article/FS300-Series-Ninja-Slushi-Professional-Frozen-Drink-Maker-Troubleshooting-Guide-ca. If the steps don’t resolve it, follow the directions at the end of the guide for next steps.
Kind Regards,
Ninja Kitchen US.
Thank you for sharing your experience. It sounds incredibly frustrating, especially after putting in so much effort to make it work. We truly regret the inconvenience this has caused and completely understand how disappointing this must feel. To help resolve the issue, please use the link provided to troubleshoot the problem. https://support.sharkninja.com/en-CA/article/FS300-Series-Ninja-Slushi-Professional-Frozen-Drink-Maker-Troubleshooting-Guide-ca. If the steps don’t resolve it, follow the directions at the end of the guide for next steps.
Kind Regards,
Ninja Kitchen US.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Beware of mold
on December 29, 2025
Posted by: Mcjasinski
from Tampa FL
Gender:Female
Mold! We called about the water getting trapped and creating mold and we were told to purchase a replacement. When I asked if this issue had been resolved/fixed, the person just repeated that I could purchase a replacement. Asked again and got the same response. So does this mean I can purchase a replacement and it will probably do the same?
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, December 31, 2025
Hi there,
Thank you for sharing your experience. Dealing with water getting trapped and creating mold is understandably concerning, and your feedback is important to us. Please know that issues like this are taken seriously and are reviewed by our teams to help improve future designs and functionality. We’re committed to making sure our products meet the highest standards and your input plays a key role in that process.
Kind Regards,
Ninja Kitchen US.
Thank you for sharing your experience. Dealing with water getting trapped and creating mold is understandably concerning, and your feedback is important to us. Please know that issues like this are taken seriously and are reviewed by our teams to help improve future designs and functionality. We’re committed to making sure our products meet the highest standards and your input plays a key role in that process.
Kind Regards,
Ninja Kitchen US.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great product
on January 1, 2026
Posted by: LadyKay
from New Orleans LA
Gender:Female
I purchased this as a Christmas present for my daughter. She loves it. It is accessible for her to use. The ease of using it is great. Works great. We have tried Tea, juice, Frozen drinks....love it all. And the clean up is pretty easy also.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
CChristmas present
on January 5, 2026
Posted by: suezlf
from Gloversville, NY
Gender:Female
I received this as a Christmas gift and I absolutely love it! I’m a frozen coke addict and having this machine has made my life so much easier. Now whenever I feel like having a frozen coke, instead of having to get in my car and drive around looking for a slurpee machine that’s up and running, I just walk into the kitchen, pour in a few cans of Coke and presto! Minutes later I have a delicious frozen coke. Again, I love it!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great for home parties !
on January 7, 2026
Posted by: Ezee78
Gender:Male
Perfect for home get togethers!! The spikes slushy is perfect .
Written by a customer while visiting sharkninja.com
Customer Rating
5
Happy Adult
on January 7, 2026
Posted by: My everything
from Virginia
Gender:Female
Bought it for my daughter for Christmas and she loves itshe make so many different kinds of drinks
Written by a customer while visiting sharkninja.com