Customer reviews from sharkninja.com
Ninja - Refurbished Excellent - SLUSHi 5-in-1 Professional Frozen Drink Maker, 88 oz. Frozen Drink & Slushie Machine, 5 Preset Programs - Artic Blue & Gray
Average customer rating
4.7
(2,018 Reviews)
Rating breakdown 2,018 reviews
5 Stars
1,732
4 Stars
145
3 Stars
48
2 Stars
23
1 Star
70
94%of customers recommend this product.
(
912 out of
968)
Customer Reviews for Ninja - Refurbished Excellent - SLUSHi 5-in-1 Professional Frozen Drink Maker, 88 oz. Frozen Drink & Slushie Machine, 5 Preset Programs - Artic Blue & Gray
Customer Rating
1
on October 7, 2025
Posted by: david darian verba
Gender:Male
Poor Quality – Stained After Just 3 Uses!
Honestly, I’m very disappointed with the Ninja SLUSHi. I used it only three times, and now the container is permanently stained. No matter how much I wash or scrub it, the marks won’t come off. It looks dirty and worn out after just a few uses — that’s unacceptable for a product at this price.
This is clearly poor-quality material. I expected something durable and easy to clean, not a product that looks ruined after minimal use. Total waste of money. I do not recommend it.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, October 7, 2025
Hi David,\nThank you for sharing your experience .We’re truly saddened to hear that your SLUSHi container became stained after just a few uses. That’s definitely not the quality or durability we aim to deliver, and we understand how disappointing it is when a product doesn’t meet expectations.\nYour feedback is incredibly valuable, and we’ve shared it with our product team to help improve future designs and materials. In the meantime, our Customer Support team would love the opportunity to assist you directly and explore options to make this right.\nPlease reach out to us at 1-800-365-0135 with your purchase details, and we’ll do our best to help.\nThank you again for your honesty and for being part of the Ninja community.\n\nWarm regards,\nNinja Kitchen US
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great for after school
on October 9, 2025
Posted by: Green machine
from Indiana
Gender:Female
[This review was collected as part of a promotion.] We use everyday my twins have slushies daily after school
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
On Demand Slush is Great!
on October 12, 2025
Posted by: sdreyer
from Clarksville, TN
Gender:Male
We’ve had fun trying everything from soda to alcoholic drinks and have really enjoyed the fine slush it produces.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Best money ever spent!
on October 14, 2025
Posted by: Shett77
I purchased this 3 weeks ago and it hasn’t been turned off. Best money I’ve ever spent.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Best Slush Drinks
on October 21, 2025
Posted by: jmdjmd
Gender:Male
I bought the SLUSHI to replace my Margaritaville Slush drink machine. I like my SLUSHI a whole lot more than the Margaritaville because I don't have to deal with the ice and the texture is so much better with the SLUSHI. If you have been sitting on the fence, jump off that fence and bring home the SLUSHI, you wont regret it.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Works great
on October 26, 2025
Posted by: Rlcobb
So far this has been a big hit and has worked as advertised. I have made some soda slushies and strawberry daiquiris and they came out great!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Problematic
on October 29, 2025
Posted by: ChristinaG
from Cleveland texas
Gender:Female
I originally purchased this almost a year ago and it worked great until about a month ago when motor started to make a burning smell. I returned that unit and received a new one. I have used the new one 2 times and it is not freezing my drinks when I try to make slushy drinks. It is still runny even when I adjust the temperature. I’m frustrated with this product. I’ve had two of them and problems with both.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, November 11, 2025
Hello,
Thank you for taking the time to provide your feedback.
This isn’t our usual standard, and we apologize for how frustrating this must be. We have attached a link to our support page where you can find a step-by-step guide to resolve the issue you are experiencing. Something doesn’t seem quite right about how your product is performing; we’d like to make sure it’s working as it should. If you are unable to visit our website, you can reach out via phone at 1-800-365-0135.
https://support.sharkninja.com/global-search/fs300
Our team is available:
📞 Monday–Friday: 9 a.m. – 9 p.m. ET
📞 Saturday: 9 a.m. – 6 p.m. ET
Kind regards,
Ninja Kitchen
Thank you for taking the time to provide your feedback.
This isn’t our usual standard, and we apologize for how frustrating this must be. We have attached a link to our support page where you can find a step-by-step guide to resolve the issue you are experiencing. Something doesn’t seem quite right about how your product is performing; we’d like to make sure it’s working as it should. If you are unable to visit our website, you can reach out via phone at 1-800-365-0135.
https://support.sharkninja.com/global-search/fs300
Our team is available:
📞 Monday–Friday: 9 a.m. – 9 p.m. ET
📞 Saturday: 9 a.m. – 6 p.m. ET
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
on October 31, 2025
Posted by: Loads of Fun
from Houston
Gender:Female
Made some frozen bellinis and carajillo for family & friends. Loved it! Easy to use and clean
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com