Customer reviews from sharkninja.com
Ninja - Refurbished Excellent - SLUSHi 5-in-1 Professional Frozen Drink Maker, 88 oz. Frozen Drink & Slushie Machine, 5 Preset Programs - Artic Blue & Gray
Average customer rating
4.7
(2,152 Reviews)
Rating breakdown 2,152 reviews
5 Stars
1,847
4 Stars
150
3 Stars
52
2 Stars
27
1 Star
76
94%of customers recommend this product.
(
970 out of
1,033)
Customer Reviews for Ninja - Refurbished Excellent - SLUSHi 5-in-1 Professional Frozen Drink Maker, 88 oz. Frozen Drink & Slushie Machine, 5 Preset Programs - Artic Blue & Gray
Customer Rating
3
Ninja Slushi stop working
on November 3, 2025
Posted by: Aaaaafam1
I loved my Ninja slushi but it just stop working on me. I went to use it and it wouldn’t do anything. I got it for Christmas last year. I been trying to find my email to see when the warrant goes out on it but I couldn’t find it. My cousin is still working but mine will not do anything. I have a few Ninja items so this is my first bad review on this company.
Response from sharkninja.comBy SharkNinja, November 3, 2025
Hi Aaaaafam,
Thank you for taking the time to leave a review.
We’re really sorry to hear that your Ninja Slushi is not working. We totally understand how frustrating this must be. We kindly invite you to reach out to our team via phone at at 1-800-365-0135.Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We’re really sorry to hear that your Ninja Slushi is not working. We totally understand how frustrating this must be. We kindly invite you to reach out to our team via phone at at 1-800-365-0135.Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
on October 31, 2025
Posted by: Loads of Fun
from Houston
Gender:Female
Made some frozen bellinis and carajillo for family & friends. Loved it! Easy to use and clean
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Problematic
on October 29, 2025
Posted by: ChristinaG
from Cleveland texas
Gender:Female
I originally purchased this almost a year ago and it worked great until about a month ago when motor started to make a burning smell. I returned that unit and received a new one. I have used the new one 2 times and it is not freezing my drinks when I try to make slushy drinks. It is still runny even when I adjust the temperature. I’m frustrated with this product. I’ve had two of them and problems with both.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, November 11, 2025
Hello,
Thank you for taking the time to provide your feedback.
This isn’t our usual standard, and we apologize for how frustrating this must be. We have attached a link to our support page where you can find a step-by-step guide to resolve the issue you are experiencing. Something doesn’t seem quite right about how your product is performing; we’d like to make sure it’s working as it should. If you are unable to visit our website, you can reach out via phone at 1-800-365-0135.
https://support.sharkninja.com/global-search/fs300
Our team is available:
📞 Monday–Friday: 9 a.m. – 9 p.m. ET
📞 Saturday: 9 a.m. – 6 p.m. ET
Kind regards,
Ninja Kitchen
Thank you for taking the time to provide your feedback.
This isn’t our usual standard, and we apologize for how frustrating this must be. We have attached a link to our support page where you can find a step-by-step guide to resolve the issue you are experiencing. Something doesn’t seem quite right about how your product is performing; we’d like to make sure it’s working as it should. If you are unable to visit our website, you can reach out via phone at 1-800-365-0135.
https://support.sharkninja.com/global-search/fs300
Our team is available:
📞 Monday–Friday: 9 a.m. – 9 p.m. ET
📞 Saturday: 9 a.m. – 6 p.m. ET
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Love Love Love
on October 28, 2025
Posted by: SFA1
I have been eyeing this for a long time and finally bought it. I am so pleased with this product very easy to use and the insulated cups are not only functual but are so cute! I totally recomend this product.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Works great
on October 26, 2025
Posted by: Rlcobb
So far this has been a big hit and has worked as advertised. I have made some soda slushies and strawberry daiquiris and they came out great!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Best thing for many functions
on October 25, 2025
Posted by: BLUE1216
from Texas
Gender:Female
I purchase the slushie machine a few weeks ago and it does not disappoint. We absolutely love it from the adults to the grandchildren.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Best Slush Drinks
on October 21, 2025
Posted by: jmdjmd
Gender:Male
I bought the SLUSHI to replace my Margaritaville Slush drink machine. I like my SLUSHI a whole lot more than the Margaritaville because I don't have to deal with the ice and the texture is so much better with the SLUSHI. If you have been sitting on the fence, jump off that fence and bring home the SLUSHI, you wont regret it.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Best Birthday Gift!!!
on October 19, 2025
Posted by: Markie928
from Abilene, TX
Gender:Female
Hubby purchased this for my birthday and once I set it up, I have been blending and slushy-ing every weekend! Love it so much. But there are some things that I would like to even improve upon or have better explained. Like, the alcohol to mixture ratio. There are some confusing instructions with that and the prefix instructions.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com