Customer reviews from sharkninja.com
Ninja - Refurbished Excellent - SLUSHi 5-in-1 Professional Frozen Drink Maker, 88 oz. Frozen Drink & Slushie Machine, 5 Preset Programs - Artic Blue & Gray
Average customer rating
4.7
(2,152 Reviews)
Rating breakdown 2,152 reviews
5 Stars
1,847
4 Stars
150
3 Stars
52
2 Stars
27
1 Star
76
94%of customers recommend this product.
(
970 out of
1,033)
Customer Reviews for Ninja - Refurbished Excellent - SLUSHi 5-in-1 Professional Frozen Drink Maker, 88 oz. Frozen Drink & Slushie Machine, 5 Preset Programs - Artic Blue & Gray
Customer Rating
1
on January 16, 2026
Posted by: Tashia
from Baton Rouge
Gender:Female
[This review was collected as part of a promotion.] Never got a chance to try it because it’s so- called got lost in fedx. inventory and I really like that color! But you guys are replacement with something else so thank you.
I would recommend this to a friend!
Response from sharkninja.comBy SharkNinja, January 16, 2026
Hi Tashia,
Thank you for taking the time to leave a review.
We’re truly devastated to hear that your Ninja original order was lost in transit, and that you didn’t get the chance to experience the color you were really excited about. We understand how disappointing and frustrating this must have been, and we sincerely apologize for the inconvenience it caused.
Please know that we genuinely appreciate you giving us the opportunity to make things right. Your experience and feedback matter to us, and we will be sure to share your review with the appropriate teams so we can continue improving.
If there’s anything more we can do to support you or help turn this experience around, we’d love to hear from you. Our Customer Care team is always here and ready to assist at https://support.sharkninja.com/contact-us.
Kind regards,
Ninja Kitchen NA.
Thank you for taking the time to leave a review.
We’re truly devastated to hear that your Ninja original order was lost in transit, and that you didn’t get the chance to experience the color you were really excited about. We understand how disappointing and frustrating this must have been, and we sincerely apologize for the inconvenience it caused.
Please know that we genuinely appreciate you giving us the opportunity to make things right. Your experience and feedback matter to us, and we will be sure to share your review with the appropriate teams so we can continue improving.
If there’s anything more we can do to support you or help turn this experience around, we’d love to hear from you. Our Customer Care team is always here and ready to assist at https://support.sharkninja.com/contact-us.
Kind regards,
Ninja Kitchen NA.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Easy to set up and use!!
on January 14, 2026
Posted by: Guillermo
Love the Ninja SLUSH Professional Frozen Drink Maker, convenient and exactly what I wanted.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Can't get replacement parts
on January 14, 2026
Posted by: Unhappy7
Gender:Female
I would love it a lot more if I could actually use it, but Ninja doesn't offer people to buy new reservoir's and its not covered in the warranty. I got to use it a total of three times before the reservoir messed up.
Response from sharkninja.comBy SharkNinja, January 14, 2026
Hi there,
Thank you for taking the time to share your experience with us.
We're truly sorry to hear that your SLUSHi vessel has warped. We would feel the same in this situation, and we’d like to help you. For further assistance, we recommend reaching out to our team through our support page here: https://support.sharkninja.com/contact-us. Our dedicated team will assist you every step of the way to have this resolved promptly. We’re committed to improving your experience. Thank you for giving us the opportunity to make things right.
Sincerely,
Ninja Kitchen US
Thank you for taking the time to share your experience with us.
We're truly sorry to hear that your SLUSHi vessel has warped. We would feel the same in this situation, and we’d like to help you. For further assistance, we recommend reaching out to our team through our support page here: https://support.sharkninja.com/contact-us. Our dedicated team will assist you every step of the way to have this resolved promptly. We’re committed to improving your experience. Thank you for giving us the opportunity to make things right.
Sincerely,
Ninja Kitchen US
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great Machine
on January 11, 2026
Posted by: Bare Bear
from Lakeland, Florida
Gender:Male
Love this machine. I make all kinds of drinks with it. Milkshakes, Fruit Juice Slushies, Coffee Frappes, etc. Works fast and drinks turn out GREAT !!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great buy!
on January 10, 2026
Posted by: Omen
Gender:Male
Used one of these at a family holiday and had to get one.
The unit is easy to use, easy to clean, and you can use just about anything to make drinks. Wife and I are very happy with the purchase.
The unit is easy to use, easy to clean, and you can use just about anything to make drinks. Wife and I are very happy with the purchase.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
on January 9, 2026
Posted by: Leeza
I bought mine after Christmas and I love it so much I want to give this 10 stars.
Written by a customer while visiting sharkninja.com
Customer Rating
5
on January 9, 2026
Posted by: Mrsbrimmer3
Gender:Female
I love it. Very user friendly. Easy to clean and the consistency of the drinks are prefect. Great Christmas gift to myself
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
2
MOLD
on January 8, 2026
Posted by: JackieV
MOLD ISSUES -I’m upset about the design of this product. We clean right after each use. I noticed nasty mold. I’m allergic to mold. I’ve tried everything to clean this and for the money spent on this is ridiculous with how it gets trapped in the creases. This product should have a recall! Very upset for price paid now can’t use the machine due to mold trapped will not come out of the creases. I’ve used a waterpiker wasn’t successful My rating is low due to poor quality of making of the machine.
Response from sharkninja.comBy SharkNinja, January 10, 2026
Hi Jackie,
Thank you for taking the time to share your feedback.
We’re sorry to hear about the mold issue you’ve experienced with your SLUSHi and understand how concerning this must be, especially given your allergy and the difficulty cleaning the creases. This isn’t the experience we want our customers to have, and we’re eager to help here.
Please press the link to learn more about how to clean and care for your SLUSHi: https://support.sharkninja.com/article/FS300-Ninja-Slushi-Professional-Frozen-Drink-Maker---Disassembly--Cleaning-ca. You can also use the Contact Us option at the bottom of the webpage for assistance with finding replacement parts if needed.
Kind regards,
Ninja Kitchen US
Thank you for taking the time to share your feedback.
We’re sorry to hear about the mold issue you’ve experienced with your SLUSHi and understand how concerning this must be, especially given your allergy and the difficulty cleaning the creases. This isn’t the experience we want our customers to have, and we’re eager to help here.
Please press the link to learn more about how to clean and care for your SLUSHi: https://support.sharkninja.com/article/FS300-Ninja-Slushi-Professional-Frozen-Drink-Maker---Disassembly--Cleaning-ca. You can also use the Contact Us option at the bottom of the webpage for assistance with finding replacement parts if needed.
Kind regards,
Ninja Kitchen US
Written by a customer while visiting sharkninja.com