Customer reviews from sharkninja.com
Ninja - Refurbished Excellent - SLUSHi 5-in-1 Professional Frozen Drink Maker, 88 oz. Frozen Drink & Slushie Machine, 5 Preset Programs - Artic Blue & Gray
Average customer rating
4.7
(2,059 Reviews)
Rating breakdown 2,059 reviews
5 Stars
1,769
4 Stars
146
3 Stars
48
2 Stars
23
1 Star
73
94%of customers recommend this product.
(
935 out of
994)
Customer Reviews for Ninja - Refurbished Excellent - SLUSHi 5-in-1 Professional Frozen Drink Maker, 88 oz. Frozen Drink & Slushie Machine, 5 Preset Programs - Artic Blue & Gray
Customer Rating
5
Fun for the Whole Family!
on September 2, 2024
Posted by: BoyMom3
from Gardner, KS
Gender:Female
This machine is awesome and has been a huge hit with our family. From morning coffee fun, to after school surprises and after hour adult fun we have found a use for it all day long. My kids favorite so far has been root beer floats and apple cider slushes. Love the machine, it works fast, and the clean up is so easy.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Love Ninja
on September 13, 2024
Posted by: Ninja Girl
from Nevada
Gender:Female
love it only downfall the sugar requirement I am diabetic but really love the machine. I am a Ninja girl I have the coffee maker, Ninja Speedie Ninja Slower Cooker Ninja Chooper and Blender Ninja Air Fryer and Ninja Knives next purchase Ninja Creami
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
My favorite
on October 7, 2024
Posted by: Smiley
from Chicago,IL
Gender:Female
This is one of my favorite ninja products to date. Amazing, I love of the Presets. Just amazing is all I can say. Way to go Ninja…..
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
2
MOLD
on January 8, 2026
Posted by: JackieV
MOLD ISSUES -I’m upset about the design of this product. We clean right after each use. I noticed nasty mold. I’m allergic to mold. I’ve tried everything to clean this and for the money spent on this is ridiculous with how it gets trapped in the creases. This product should have a recall! Very upset for price paid now can’t use the machine due to mold trapped will not come out of the creases. I’ve used a waterpiker wasn’t successful My rating is low due to poor quality of making of the machine.
Response from sharkninja.comBy SharkNinja, January 10, 2026
Hi Jackie,
Thank you for taking the time to share your feedback.
We’re sorry to hear about the mold issue you’ve experienced with your SLUSHi and understand how concerning this must be, especially given your allergy and the difficulty cleaning the creases. This isn’t the experience we want our customers to have, and we’re eager to help here.
Please press the link to learn more about how to clean and care for your SLUSHi: https://support.sharkninja.com/article/FS300-Ninja-Slushi-Professional-Frozen-Drink-Maker---Disassembly--Cleaning-ca. You can also use the Contact Us option at the bottom of the webpage for assistance with finding replacement parts if needed.
Kind regards,
Ninja Kitchen US
Thank you for taking the time to share your feedback.
We’re sorry to hear about the mold issue you’ve experienced with your SLUSHi and understand how concerning this must be, especially given your allergy and the difficulty cleaning the creases. This isn’t the experience we want our customers to have, and we’re eager to help here.
Please press the link to learn more about how to clean and care for your SLUSHi: https://support.sharkninja.com/article/FS300-Ninja-Slushi-Professional-Frozen-Drink-Maker---Disassembly--Cleaning-ca. You can also use the Contact Us option at the bottom of the webpage for assistance with finding replacement parts if needed.
Kind regards,
Ninja Kitchen US
Written by a customer while visiting sharkninja.com
Customer Rating
5
Just perfect!
on August 5, 2024
Posted by: RaeM
from Charleston, WV
Gender:Female
I was lucky enough to get my hands on one of these before they sold out. I have made multiple different varies of slushi's and have been highly satisfied every single time. It's too easy and too convenient and use it many times a week. Easy to clean too! Best Ninja product!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
FALSE ADVERTISEMENT - NO DIET DRINKS
on August 13, 2024
Posted by: Thomas
Gender:Male
No where in the advertisement or description does it say this WON’T work with low calorie, sugar free or diet drinks. Only found during setup. Will be returning immediately.
No, I would not recommend this to a friend.
Response from sharkninja.comBy Ninja Kitchen, September 11, 2024
Hello Thomas,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Ninja SLUSHi. You can find low sugar and sugar free recipes by going here: https://ninjatestkitchen.com/search/?_products=ninja-slushi-professional-frozen-drink-maker. We will absolutely share your feedback with the relevant teams for consideration on future products.
If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-800-365-0135 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET.
Kind regards,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Ninja SLUSHi. You can find low sugar and sugar free recipes by going here: https://ninjatestkitchen.com/search/?_products=ninja-slushi-professional-frozen-drink-maker. We will absolutely share your feedback with the relevant teams for consideration on future products.
If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-800-365-0135 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET.
Kind regards,
Written by a customer while visiting sharkninja.com
Customer Rating
1
Freezes nothing at all.
on September 12, 2024
Posted by: Waste of Money
from Bandon Oregon
Gender:Female
Freezes NOTHING. Followed recipes on this site, did all the troubleshooting and the best it does is chill an already cold liquid. SO disappointed. Waited forever to get this item two days ago. I've ran it for over an hour and it will just not freeze anything. Feel pretty duped and this item is NOT cheap.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, September 23, 2024
Hello,
Thank you for taking the time to leave a review.
Oh no! This is not the experience we want you to have with your Ninja SLUSHi. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
Oh no! This is not the experience we want you to have with your Ninja SLUSHi. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Love My Slushy Machine!
on August 2, 2024
Posted by: Kkall
from Mesa Az
Gender:Male
Absolutely Awesome! Very well designed and easy to use. 5 stars!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com