Customer reviews from sharkninja.com
Ninja - Refurbished Excellent - SLUSHi 5-in-1 Professional Frozen Drink Maker, 88 oz. Frozen Drink & Slushie Machine, 5 Preset Programs - Artic Blue & Gray
Average customer rating
4.7
(2,103 Reviews)
Rating breakdown 2,103 reviews
5 Stars
1,804
4 Stars
148
3 Stars
51
2 Stars
25
1 Star
75
94%of customers recommend this product.
(
949 out of
1,011)
Customer Reviews for Ninja - Refurbished Excellent - SLUSHi 5-in-1 Professional Frozen Drink Maker, 88 oz. Frozen Drink & Slushie Machine, 5 Preset Programs - Artic Blue & Gray
Customer Rating
5
Ninja Slushi...Amazing Machine..Just Buy it!!
on August 6, 2024
Posted by: ScubaSteve
from Hampton,VA
Gender:Male
I want to say I was 1 of the lucky few that was able to purchase 1 of these before they sold out..Ninja did NOT send me this for a review..We absolutely love it in our household..So far we have made Mango Margaritas 4 times,Strawberry Milkshakes,Coffee Frappe,and a Tropical Punch slushi..All of them were outstanding.Just as good if not better than restaurant quality.The machine is quiet and easy to clean.Your glass will get very cold and produce frost on the outside and get ready for BRAIN FREEZE!!! LOL Thank you Ninja for an amazing product.I hope for a pro version in the future that can hold like 1 or 2 gallons :)
Written by a customer while visiting sharkninja.com
Customer Rating
5
I love it! No more 7-11 for me
on August 1, 2024
Posted by: mart1058
from VA
Gender:Female
I’ve used this almost everyday since I got it. It’s truly fabulous.
Easy to clean. I’ve done Coke Slushi’s, Cran Grape Slushi’s, Watermelon Slushi’s, and even made a Strawberry milkshake the other night. My favorite is as always the Coke Slushi.
Recommend people to get this once it’s back in stock, you’re going to just Love it.
Don’t have to travel 15 miles just to get a Slushi anymore.
Easy to clean. I’ve done Coke Slushi’s, Cran Grape Slushi’s, Watermelon Slushi’s, and even made a Strawberry milkshake the other night. My favorite is as always the Coke Slushi.
Recommend people to get this once it’s back in stock, you’re going to just Love it.
Don’t have to travel 15 miles just to get a Slushi anymore.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Best Slushie Machine Ever !!
on May 29, 2025
Posted by: Michelle3971
from Galloway New Jersey
Gender:Female
I purchased last year due to renovations I was unable to open it so I finally was able to and it is the most amazing machine I love slushies all year round and this machine does the job !!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
I received a used machine
on February 19, 2025
Posted by: NoSlushiForMe
I waited months for this machine to be restocked and was beyond excited when I finally got my hands on one. However, when I unboxed it, I noticed markings all over the machine, suggesting that it had been used. I'm extremely disappointed. To make matters worse, the company didn't offer to send me a brand-new replacement, instead offering only a 20% discount or a return. This is incredibly frustrating.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, March 4, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you received a damaged SLUSHI and for the service you've received in return. We will absolutely share your feedback with the relevant teams here at Ninja for review.
Thank you for taking the time to leave a review.
We're so sorry to hear that you received a damaged SLUSHI and for the service you've received in return. We will absolutely share your feedback with the relevant teams here at Ninja for review.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Well worth it
on July 28, 2024
Posted by: Taylormom25
from Milton freewater Oregon
Gender:Female
I have ran a lot of different drinks threw this. It was a learning experience with all the drink. The slushy drink have been great(minus a coffee one) amazing. It was easy to learn it and how to adjusted it.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Humming
on November 8, 2024
Posted by: ShaSha
from North Little Rock, AR
Gender:Female
My Slushi machine doesn't work, it only hums when turned on. I had liquid everywhere! So disappointed and I have several Ninja products and love them!
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, November 14, 2024
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your SLUSHi. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your SLUSHi. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
1
D O. N O T. B U Y!
on October 15, 2025
Posted by: Angry Customer2KO
If I could give Z E R O stars I would! This machine is ABSOLUTELY a joke! We the people spend T O O much money on a non functional machine! I’ve only used this machine 3 times! It’s loud & make a screeching sound! The liquor gets caught in the vessel which in turn, causes M O L D! I’ve tried everything possible to fix that! I.E Waterpik, Interdental Brush, Sink sprayer. N O T H I N G works! Then HORRIBLE Customer have the audacity to tell me to purchase another vessel? WHY? Only to go through the same thing? Besides it’s ALWAYS out of stock! BEFORE Y’all SORRY engineers create ANOTHER money grabbing item, fix the issues with the previous product! Ninja corporation is a JOKE! I’m filing a claim with FDA cause MOLD IS A SAFETY ISSUE & Y’ALL DON’T WANT TO DO ANYTHING ABOUT IT! I’LL BE THE FIRST TO GET THIS STARTED!
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, October 18, 2025
Hi there,
Thank you for taking the time to share your experience, and we’re truly saddened to hear about the issues you’ve encountered with your SLUSHi machine. We understand how upsetting it is to receive a product that doesn’t meet expectations, especially when it involves health concerns like mold and a lack of support.
Your feedback is incredibly important, and we take your concerns seriously. The presence of mold and difficulty cleaning certain areas of the machine are issues we’re actively working to address in future designs. We also regret that your experience with our Customer Service team didn’t meet the standard we strive for.
We’d like to make this right. Please reach out to our Customer Service team at 1-800-365-0135 your order details so we can escalate your case and explore a resolution.
Thank you again for bringing this to our attention. We’re committed to improving both our products and your experience.
Warm regards,
Ninja Kitchen US
Thank you for taking the time to share your experience, and we’re truly saddened to hear about the issues you’ve encountered with your SLUSHi machine. We understand how upsetting it is to receive a product that doesn’t meet expectations, especially when it involves health concerns like mold and a lack of support.
Your feedback is incredibly important, and we take your concerns seriously. The presence of mold and difficulty cleaning certain areas of the machine are issues we’re actively working to address in future designs. We also regret that your experience with our Customer Service team didn’t meet the standard we strive for.
We’d like to make this right. Please reach out to our Customer Service team at 1-800-365-0135 your order details so we can escalate your case and explore a resolution.
Thank you again for bringing this to our attention. We’re committed to improving both our products and your experience.
Warm regards,
Ninja Kitchen US
Written by a customer while visiting sharkninja.com
Customer Rating
1
Scam, Does NOT work.
on August 30, 2024
Posted by: Stools
from Indiana
Gender:Male
Device does NOT function properly. Shuts off every 2mins with Low Sugar alert, but I have constantly continued to add sugar but device still shuts off. DO NOT BUY this thing is a scam.
No, I would not recommend this to a friend.
Response from sharkninja.comBy Ninja Kitchen, September 23, 2024
Hello Matthew,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Ninja SLUSHi. Please reach out to our team by phone at 1-800-365-0135 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET, we'd be happy to look into this for you.
Kind regards,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Ninja SLUSHi. Please reach out to our team by phone at 1-800-365-0135 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET, we'd be happy to look into this for you.
Kind regards,
Written by a customer while visiting sharkninja.com