Customer reviews from sharkninja.com
Ninja - Refurbished Excellent - SLUSHi 5-in-1 Professional Frozen Drink Maker, 88 oz. Frozen Drink & Slushie Machine, 5 Preset Programs - Artic Blue & Gray
Average customer rating
4.7
(2,152 Reviews)
Rating breakdown 2,152 reviews
5 Stars
1,847
4 Stars
150
3 Stars
52
2 Stars
27
1 Star
76
94%of customers recommend this product.
(
970 out of
1,033)
Customer Reviews for Ninja - Refurbished Excellent - SLUSHi 5-in-1 Professional Frozen Drink Maker, 88 oz. Frozen Drink & Slushie Machine, 5 Preset Programs - Artic Blue & Gray
Customer Rating
2
Questionable longevity
on April 25, 2026
Posted by: Jade0122
Gender:Female
I have owned this product for two years but have used it fewer than 15 times. Despite this minimal use, the unit failed to power on when I attempted to use it a few days ago. While I appreciate the discount offered during my call, I am disappointed that the product failed so quickly outside of the one-year warranty period.
I genuinely enjoyed this product, but I am hesitant to purchase a replacement given the lack of longevity with my current machine.
I genuinely enjoyed this product, but I am hesitant to purchase a replacement given the lack of longevity with my current machine.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, April 29, 2026
Hi Jade,
Thank you for taking the time to leave a review.
Your experience hasn’t reflected the high standard of service we aim to provide, and we’re really sorry. We completely understand how disappointing it is for a product to stop working after such limited use. We do appreciate you sharing your honest feedback regarding the warranty period and your concerns about longevity. While we’re glad our team was able to offer a discount, we understand that it doesn’t fully make up for the inconvenience or rebuild confidence right away. Thank you again for letting us know how you feel. We genuinely appreciate your support and hope to earn back your trust in the future.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
Your experience hasn’t reflected the high standard of service we aim to provide, and we’re really sorry. We completely understand how disappointing it is for a product to stop working after such limited use. We do appreciate you sharing your honest feedback regarding the warranty period and your concerns about longevity. While we’re glad our team was able to offer a discount, we understand that it doesn’t fully make up for the inconvenience or rebuild confidence right away. Thank you again for letting us know how you feel. We genuinely appreciate your support and hope to earn back your trust in the future.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
2
Okay
on April 24, 2026
Posted by: Marvelkid
A very good idea and it is good for ice, but any kind of alcoholic slushie is a guessing game on whether it will slush up or not even when following the recipes. Often times, having to add additional water, etc. making the process tedious.
Response from sharkninja.comBy SharkNinja, April 24, 2026
Hi there,
Thank you for taking the time to leave a review.
We’re glad to hear you’re enjoying the machine for ice, but we understand how frustrating it can be when alcoholic slushies don’t turn out as expected. We know that can make the experience feel more complicated than it should be, and we appreciate you sharing that honest feedback. Alcohol content, sugar levels, and liquid ratios can all impact how well a mixture slushes, so for helpful guidance, tips, and recipe ideas, we recommend visiting our website via the link below. You’ll find additional resources there that may help improve consistency and make the process easier and more enjoyable.
You'd also find step-by-step guidance to troubleshoot and resolve the problem, if needed.
https://support.sharkninja.com/global-search/fs300
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We’re glad to hear you’re enjoying the machine for ice, but we understand how frustrating it can be when alcoholic slushies don’t turn out as expected. We know that can make the experience feel more complicated than it should be, and we appreciate you sharing that honest feedback. Alcohol content, sugar levels, and liquid ratios can all impact how well a mixture slushes, so for helpful guidance, tips, and recipe ideas, we recommend visiting our website via the link below. You’ll find additional resources there that may help improve consistency and make the process easier and more enjoyable.
You'd also find step-by-step guidance to troubleshoot and resolve the problem, if needed.
https://support.sharkninja.com/global-search/fs300
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Favorite Slushie Machine
on April 23, 2026
Posted by: Carlena
from Florida
Gender:Female
I bought this Marilyn Monroe edition and absolutely love it. It’s easy to use, clean, and I can make a variety of drinks.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
L9ve it!
on April 23, 2026
Posted by: Megan punch
Love it. Kids love it more!!!!! My kids took it over, i will have to buy them one so I can use it just for alcohol lol!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Awsome product
on April 23, 2026
Posted by: Ice123
from Pa
Gender:Female
Love it!!!!! Works great. So many choices. Sky's the limit
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
Great outcome!
on April 22, 2026
Posted by: Mobile bars
from Texas
Gender:Male
This slushie machine worked well for several small get togethers- Although the mixing container was small- the overall outcome was successful. Titos vodka spiked slushies turned out to be ahit with the group- had to premix the solution and just kept refilling during slow times.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great machine! Love it!
on April 22, 2026
Posted by: Jeff G
from Ocala, FL
Gender:Male
Love the machine! High quality product that makes great slushies!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Versatile
on April 21, 2026
Posted by: ArynR
[This review was collected as part of a promotion.] wow such a cool drink maker! This has been great for parties or just a Saturday night movie watch, and makes me feel like a bartender haha. Easy to use and works fast! Love that I don't have to put ice in. Every drink has come out perfect. It's also easy to clean and still perfect condition.
Written by a customer while visiting sharkninja.com