Customer reviews from sharkninja.com
Ninja - Refurbished Excellent - SLUSHi 5-in-1 Professional Frozen Drink Maker, 88 oz. Frozen Drink & Slushie Machine, 5 Preset Programs - Artic Blue & Gray
Average customer rating
4.7
(2,059 Reviews)
Rating breakdown 2,059 reviews
5 Stars
1,769
4 Stars
146
3 Stars
48
2 Stars
23
1 Star
73
94%of customers recommend this product.
(
935 out of
994)
Customer Reviews for Ninja - Refurbished Excellent - SLUSHi 5-in-1 Professional Frozen Drink Maker, 88 oz. Frozen Drink & Slushie Machine, 5 Preset Programs - Artic Blue & Gray
Customer Rating
5
I love it! No more 7-11 for me
on August 1, 2024
Posted by: mart1058
from VA
Gender:Female
I’ve used this almost everyday since I got it. It’s truly fabulous.
Easy to clean. I’ve done Coke Slushi’s, Cran Grape Slushi’s, Watermelon Slushi’s, and even made a Strawberry milkshake the other night. My favorite is as always the Coke Slushi.
Recommend people to get this once it’s back in stock, you’re going to just Love it.
Don’t have to travel 15 miles just to get a Slushi anymore.
Easy to clean. I’ve done Coke Slushi’s, Cran Grape Slushi’s, Watermelon Slushi’s, and even made a Strawberry milkshake the other night. My favorite is as always the Coke Slushi.
Recommend people to get this once it’s back in stock, you’re going to just Love it.
Don’t have to travel 15 miles just to get a Slushi anymore.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Be Aware
on May 10, 2025
Posted by: Unhappy Customer
from MI
Gender:Male
I bought this item 6 months ago. There is a serious design flaw in the machine that allows mold to grow in a section along the edge of the tank that is completely inaccessible for cleaning. This poses both hygiene concerns and operational challenges. Despite multiple attempts to address this issue directly with the Ninja, they have refused to provide support, including declining to offer a replacement unit or even sell us a replacement part. We find this lack of accountability unacceptable, especially given the potential health risks and the importance of proper sanitation in food and beverage equipment. Buy at your own risk. Do a search and you will find this is a wide spread problem with all the units they sell and they refuse to do anything about it.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, May 13, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you were having molding trouble
with your Ninja. We will absolutely share your feedback regarding the warranty policies with the relevant teams internally. If you need any further assistance with your product, please don’t hesitate to reach back out to our team at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're so sorry to hear that you were having molding trouble
with your Ninja. We will absolutely share your feedback regarding the warranty policies with the relevant teams internally. If you need any further assistance with your product, please don’t hesitate to reach back out to our team at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Well worth it
on July 28, 2024
Posted by: Taylormom25
from Milton freewater Oregon
Gender:Female
I have ran a lot of different drinks threw this. It was a learning experience with all the drink. The slushy drink have been great(minus a coffee one) amazing. It was easy to learn it and how to adjusted it.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Humming
on November 8, 2024
Posted by: ShaSha
from North Little Rock, AR
Gender:Female
My Slushi machine doesn't work, it only hums when turned on. I had liquid everywhere! So disappointed and I have several Ninja products and love them!
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, November 14, 2024
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your SLUSHi. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your SLUSHi. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
1
D O. N O T. B U Y!
on October 15, 2025
Posted by: Angry Customer2KO
If I could give Z E R O stars I would! This machine is ABSOLUTELY a joke! We the people spend T O O much money on a non functional machine! I’ve only used this machine 3 times! It’s loud & make a screeching sound! The liquor gets caught in the vessel which in turn, causes M O L D! I’ve tried everything possible to fix that! I.E Waterpik, Interdental Brush, Sink sprayer. N O T H I N G works! Then HORRIBLE Customer have the audacity to tell me to purchase another vessel? WHY? Only to go through the same thing? Besides it’s ALWAYS out of stock! BEFORE Y’all SORRY engineers create ANOTHER money grabbing item, fix the issues with the previous product! Ninja corporation is a JOKE! I’m filing a claim with FDA cause MOLD IS A SAFETY ISSUE & Y’ALL DON’T WANT TO DO ANYTHING ABOUT IT! I’LL BE THE FIRST TO GET THIS STARTED!
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, October 18, 2025
Hi there,
Thank you for taking the time to share your experience, and we’re truly saddened to hear about the issues you’ve encountered with your SLUSHi machine. We understand how upsetting it is to receive a product that doesn’t meet expectations, especially when it involves health concerns like mold and a lack of support.
Your feedback is incredibly important, and we take your concerns seriously. The presence of mold and difficulty cleaning certain areas of the machine are issues we’re actively working to address in future designs. We also regret that your experience with our Customer Service team didn’t meet the standard we strive for.
We’d like to make this right. Please reach out to our Customer Service team at 1-800-365-0135 your order details so we can escalate your case and explore a resolution.
Thank you again for bringing this to our attention. We’re committed to improving both our products and your experience.
Warm regards,
Ninja Kitchen US
Thank you for taking the time to share your experience, and we’re truly saddened to hear about the issues you’ve encountered with your SLUSHi machine. We understand how upsetting it is to receive a product that doesn’t meet expectations, especially when it involves health concerns like mold and a lack of support.
Your feedback is incredibly important, and we take your concerns seriously. The presence of mold and difficulty cleaning certain areas of the machine are issues we’re actively working to address in future designs. We also regret that your experience with our Customer Service team didn’t meet the standard we strive for.
We’d like to make this right. Please reach out to our Customer Service team at 1-800-365-0135 your order details so we can escalate your case and explore a resolution.
Thank you again for bringing this to our attention. We’re committed to improving both our products and your experience.
Warm regards,
Ninja Kitchen US
Written by a customer while visiting sharkninja.com
Customer Rating
1
Scam, Does NOT work.
on August 30, 2024
Posted by: Stools
from Indiana
Gender:Male
Device does NOT function properly. Shuts off every 2mins with Low Sugar alert, but I have constantly continued to add sugar but device still shuts off. DO NOT BUY this thing is a scam.
No, I would not recommend this to a friend.
Response from sharkninja.comBy Ninja Kitchen, September 23, 2024
Hello Matthew,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Ninja SLUSHi. Please reach out to our team by phone at 1-800-365-0135 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET, we'd be happy to look into this for you.
Kind regards,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Ninja SLUSHi. Please reach out to our team by phone at 1-800-365-0135 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET, we'd be happy to look into this for you.
Kind regards,
Written by a customer while visiting sharkninja.com
Customer Rating
1
I received a used machine
on February 19, 2025
Posted by: NoSlushiForMe
I waited months for this machine to be restocked and was beyond excited when I finally got my hands on one. However, when I unboxed it, I noticed markings all over the machine, suggesting that it had been used. I'm extremely disappointed. To make matters worse, the company didn't offer to send me a brand-new replacement, instead offering only a 20% discount or a return. This is incredibly frustrating.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, March 4, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you received a damaged SLUSHI and for the service you've received in return. We will absolutely share your feedback with the relevant teams here at Ninja for review.
Thank you for taking the time to leave a review.
We're so sorry to hear that you received a damaged SLUSHI and for the service you've received in return. We will absolutely share your feedback with the relevant teams here at Ninja for review.
Written by a customer while visiting sharkninja.com
Customer Rating
2
Health concerns
on August 21, 2024
Posted by: Kitty27
from Clermont, FL
Gender:Female
Overall, I really enjoy the machine and making drinks with it. We've made margaritas, coffee, frozen lemonades and they all taste wonderful. The reason for my low rating is that there is a MAJOR design flaw that is actually a health risk. The vessel at the back has a plastic lip that is only about a fingernail's width. This makes it impossible to clean and debris/residue from previous beverages become trapped.
No, I would not recommend this to a friend.
Response from sharkninja.comBy Ninja Kitchen, September 18, 2024
Hello Katherine,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Ninja SLUSHi. Please reach out to our team by phone at 1-800-365-0135 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET, we'd be happy to look into this for you.
Kind regards,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Ninja SLUSHi. Please reach out to our team by phone at 1-800-365-0135 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET, we'd be happy to look into this for you.
Kind regards,
Written by a customer while visiting sharkninja.com