Customer reviews from sharkninja.com
Ninja - Refurbished Excellent - SLUSHi 5-in-1 Professional Frozen Drink Maker, 88 oz. Frozen Drink & Slushie Machine, 5 Preset Programs - Artic Blue & Gray
Average customer rating
4.7
(2,020 Reviews)
Rating breakdown 2,020 reviews
5 Stars
1,734
4 Stars
145
3 Stars
48
2 Stars
23
1 Star
70
94%of customers recommend this product.
(
913 out of
969)
Customer Reviews for Ninja - Refurbished Excellent - SLUSHi 5-in-1 Professional Frozen Drink Maker, 88 oz. Frozen Drink & Slushie Machine, 5 Preset Programs - Artic Blue & Gray
Customer Rating
5
Best thing for many functions
on October 25, 2025
Posted by: BLUE1216
from Texas
Gender:Female
I purchase the slushie machine a few weeks ago and it does not disappoint. We absolutely love it from the adults to the grandchildren.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Love Love Love
on October 28, 2025
Posted by: SFA1
I have been eyeing this for a long time and finally bought it. I am so pleased with this product very easy to use and the insulated cups are not only functual but are so cute! I totally recomend this product.
Written by a customer while visiting sharkninja.com
Customer Rating
1
If it worked, it would be great
on September 2, 2024
Posted by: Jay10
from Los Angeles, CA
Gender:Male
Wanted to love the product but after 3 days of usage, the machine started making weird noise and then shuts off. When it worked, it was great, however it didn’t work more than it did work. At first I thought we made the temp too high but even on regular temp, the machine would randomly break down. If I’m paying premium for this machine, it should work at all times. Used it at most 6 times and 4 of those time, the machine went bonkers. I had to turn it off when it started making loud cracking noise and then turn it back on like 5 times before the drink turned slush( only workaround so far I found) but also inconvient.
Response from sharkninja.comBy Ninja Kitchen, September 23, 2024
Hello Jason,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Ninja SLUSHi. Please reach out to our team by phone at 1-800-365-0135 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET, we'd be happy to look into this for you.
Kind regards,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Ninja SLUSHi. Please reach out to our team by phone at 1-800-365-0135 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET, we'd be happy to look into this for you.
Kind regards,
Written by a customer while visiting sharkninja.com
Customer Rating
5
Ninja Slushi...Amazing Machine..Just Buy it!!
on August 6, 2024
Posted by: ScubaSteve
from Hampton,VA
Gender:Male
I want to say I was 1 of the lucky few that was able to purchase 1 of these before they sold out..Ninja did NOT send me this for a review..We absolutely love it in our household..So far we have made Mango Margaritas 4 times,Strawberry Milkshakes,Coffee Frappe,and a Tropical Punch slushi..All of them were outstanding.Just as good if not better than restaurant quality.The machine is quiet and easy to clean.Your glass will get very cold and produce frost on the outside and get ready for BRAIN FREEZE!!! LOL Thank you Ninja for an amazing product.I hope for a pro version in the future that can hold like 1 or 2 gallons :)
Written by a customer while visiting sharkninja.com
Customer Rating
5
I love it! No more 7-11 for me
on August 1, 2024
Posted by: mart1058
from VA
Gender:Female
I’ve used this almost everyday since I got it. It’s truly fabulous.
Easy to clean. I’ve done Coke Slushi’s, Cran Grape Slushi’s, Watermelon Slushi’s, and even made a Strawberry milkshake the other night. My favorite is as always the Coke Slushi.
Recommend people to get this once it’s back in stock, you’re going to just Love it.
Don’t have to travel 15 miles just to get a Slushi anymore.
Easy to clean. I’ve done Coke Slushi’s, Cran Grape Slushi’s, Watermelon Slushi’s, and even made a Strawberry milkshake the other night. My favorite is as always the Coke Slushi.
Recommend people to get this once it’s back in stock, you’re going to just Love it.
Don’t have to travel 15 miles just to get a Slushi anymore.
Written by a customer while visiting sharkninja.com
Customer Rating
1
I received a used machine
on February 19, 2025
Posted by: NoSlushiForMe
I waited months for this machine to be restocked and was beyond excited when I finally got my hands on one. However, when I unboxed it, I noticed markings all over the machine, suggesting that it had been used. I'm extremely disappointed. To make matters worse, the company didn't offer to send me a brand-new replacement, instead offering only a 20% discount or a return. This is incredibly frustrating.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, March 4, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you received a damaged SLUSHI and for the service you've received in return. We will absolutely share your feedback with the relevant teams here at Ninja for review.
Thank you for taking the time to leave a review.
We're so sorry to hear that you received a damaged SLUSHI and for the service you've received in return. We will absolutely share your feedback with the relevant teams here at Ninja for review.
Written by a customer while visiting sharkninja.com
Customer Rating
2
Health concerns
on August 21, 2024
Posted by: Kitty27
from Clermont, FL
Gender:Female
Overall, I really enjoy the machine and making drinks with it. We've made margaritas, coffee, frozen lemonades and they all taste wonderful. The reason for my low rating is that there is a MAJOR design flaw that is actually a health risk. The vessel at the back has a plastic lip that is only about a fingernail's width. This makes it impossible to clean and debris/residue from previous beverages become trapped.
No, I would not recommend this to a friend.
Response from sharkninja.comBy Ninja Kitchen, September 18, 2024
Hello Katherine,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Ninja SLUSHi. Please reach out to our team by phone at 1-800-365-0135 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET, we'd be happy to look into this for you.
Kind regards,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Ninja SLUSHi. Please reach out to our team by phone at 1-800-365-0135 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET, we'd be happy to look into this for you.
Kind regards,
Written by a customer while visiting sharkninja.com
Customer Rating
1
D O. N O T. B U Y!
on October 15, 2025
Posted by: Angry Customer2KO
If I could give Z E R O stars I would! This machine is ABSOLUTELY a joke! We the people spend T O O much money on a non functional machine! I’ve only used this machine 3 times! It’s loud & make a screeching sound! The liquor gets caught in the vessel which in turn, causes M O L D! I’ve tried everything possible to fix that! I.E Waterpik, Interdental Brush, Sink sprayer. N O T H I N G works! Then HORRIBLE Customer have the audacity to tell me to purchase another vessel? WHY? Only to go through the same thing? Besides it’s ALWAYS out of stock! BEFORE Y’all SORRY engineers create ANOTHER money grabbing item, fix the issues with the previous product! Ninja corporation is a JOKE! I’m filing a claim with FDA cause MOLD IS A SAFETY ISSUE & Y’ALL DON’T WANT TO DO ANYTHING ABOUT IT! I’LL BE THE FIRST TO GET THIS STARTED!
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, October 18, 2025
Hi there,
Thank you for taking the time to share your experience, and we’re truly saddened to hear about the issues you’ve encountered with your SLUSHi machine. We understand how upsetting it is to receive a product that doesn’t meet expectations, especially when it involves health concerns like mold and a lack of support.
Your feedback is incredibly important, and we take your concerns seriously. The presence of mold and difficulty cleaning certain areas of the machine are issues we’re actively working to address in future designs. We also regret that your experience with our Customer Service team didn’t meet the standard we strive for.
We’d like to make this right. Please reach out to our Customer Service team at 1-800-365-0135 your order details so we can escalate your case and explore a resolution.
Thank you again for bringing this to our attention. We’re committed to improving both our products and your experience.
Warm regards,
Ninja Kitchen US
Thank you for taking the time to share your experience, and we’re truly saddened to hear about the issues you’ve encountered with your SLUSHi machine. We understand how upsetting it is to receive a product that doesn’t meet expectations, especially when it involves health concerns like mold and a lack of support.
Your feedback is incredibly important, and we take your concerns seriously. The presence of mold and difficulty cleaning certain areas of the machine are issues we’re actively working to address in future designs. We also regret that your experience with our Customer Service team didn’t meet the standard we strive for.
We’d like to make this right. Please reach out to our Customer Service team at 1-800-365-0135 your order details so we can escalate your case and explore a resolution.
Thank you again for bringing this to our attention. We’re committed to improving both our products and your experience.
Warm regards,
Ninja Kitchen US
Written by a customer while visiting sharkninja.com