Customer Reviews for Calphalon - Premier 11-Piece Set - Stainless Steel
Customer Rating
2
Not scratch-resistant
on November 7, 2022
Posted by: Melanie727
from Chicago
Gender:Female
I bought this set because I wanted a stainless steel set. I previously had a Teflon Calphalon set so I'm used to only using wooden spoons or rubber/silicone utensils to cook. Even though this set came in a box advertising metal utensil scratch-resistant, there seems to be these random scratch marks appearing on my pans. Again, I've only used non-metal utensils to cook in them. Why is this happening?
No, I would not recommend this to a friend.
Response from calphalon.comBy Calphalon- Consumer Care, Calphalon- Consumer Service Department, November 8, 2022
Hi, Melanie! Thank you for leaving a review regarding your Calphalon Premier™ Stainless Steel 11-Piece Set. We're sorry to know that the item did not work according to how you expected it. We appreciate you letting us know about the issue you've encountered. This is not what we want our consumers to experience. Please know that we take our consumers' concerns very seriously, and we carefully review every warranty case.
Calphalon will replace any item found defective in material or workmanship when put to normal household use and cared for as per the instructions.
We would like to work with you to make sure your concern is completely resolved. For us to assist you further, you may reach out to us using this contact form: https://www.calphalon.com/supportShow?cfid=contact-us. Thank you and have a great day!
The stainless steel pans are very well made. However, if switching from the traditional non-stick you will need a little adjustment because you will need to cook a little different. Awesome product and our second set.
I was making humming bird food which consists of water and sugar. The pan was not full but it seemed like it was boiling over, but it was not. then I realized the handle was loose where it attaches to the pot and sugar water was dripping out all over my stove near the handle. What a mess on my gas stove. I loved my pots & pans until this happened. Is there a way to tighten the handle??
Response from calphalon.comBy Calphalon, June 21, 2022
Hi Sharonann. Thank you for purchasing the Calphalon Premier™ Stainless Steel 11-Piece Set and for leaving a review. We're sorry to hear that your pan leaked. We do appreciate you for informing us about this. There are many causes why pan leaks. Please know that Calphalon will replace any item found defective in material or workmanship when put to normal household use and cared for as per the instructions. We're glad to inform you that this set is covered by a limited lifetime warranty. With this, we have contacted you via email so that we can have this resolved and make things right. We will wait to hear from you and we look forward to discussing this with you further. Thank you and have a great day!
I bought this set about a year ago; held off on reviewing them until I've put them through their paces. I use these daily on my gas range. They cook even and are easy to clean, even when things stick. Those of you who use a gas range know that temperature is key; gas heats the pan faster/hotter, so most things that stick are user error (i.e. I got busy chopping and didn't turn the heat down fast enough). Even so, a quick soak in hot water and a few scrubs with Dawn & steel wool remove any residue and pans, after a year, are still shiny. I love the heavy duty feel and thick glass lids. Highly recommend these for anyone who cooks on a regular basis!
For me this product is a lifetime investment ! My mom is a fan calphalon and she is a great cook! Calphalon is a secret of my mom preparing a good food for us ! And now it is my turn to serve her one ♥️
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