Customer reviews from calphalon.com
Calphalon - Premier 11-Piece Set - Stainless Steel
Average customer rating
3.9
(51 Reviews)
Rating breakdown 51 reviews
5 Stars
30
4 Stars
5
3 Stars
4
2 Stars
3
1 Star
9
70%of customers recommend this product.
(
26 out of
37)
Customer Reviews for Calphalon - Premier 11-Piece Set - Stainless Steel
Posted by: RaquelL
from Houston, TX
Gender:Female
Verified Purchase:Yes
Despite using oil while cooking, my food consistently sticks to the pan and burns. I’m not sure what might be causing this issue.
Response from calphalon.comBy Customer Care, October 28, 2025
Hello. Thank you for sharing your feedback on our Calphalon Premier™ 11-Piece Stainless Steel Cookware Set.
We’re sorry to hear you’re experiencing food sticking and burning, we understand how frustrating that can be.
Stainless steel cookware performs best when preheated properly before adding oil or ingredients. We recommend heating the pan over medium heat for 2–3 minutes, then adding oil and allowing it to warm briefly before placing food in the pan. This helps create a natural nonstick effect. Avoid using high heat, as that can cause sticking or scorching.
Your feedback will also be shared with our product team for review.
If you require further support, please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
Calphalon® Consumer Care
We’re sorry to hear you’re experiencing food sticking and burning, we understand how frustrating that can be.
Stainless steel cookware performs best when preheated properly before adding oil or ingredients. We recommend heating the pan over medium heat for 2–3 minutes, then adding oil and allowing it to warm briefly before placing food in the pan. This helps create a natural nonstick effect. Avoid using high heat, as that can cause sticking or scorching.
Your feedback will also be shared with our product team for review.
If you require further support, please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
Calphalon® Consumer Care
Written by a customer while visiting calphalon.com
Posted by: Anonymous
Verified Purchase:Yes
Love Calphalon..hate being told how long my review has to be.
Written by a customer while visiting calphalon.com
Posted by: Ralph D
from Nashville, TN
Gender:Male
Verified Purchase:Yes
These pans are fantastic, they are solid, well made, and heat very evenly. They are better than non-stick if you understand how to heat them gradually before adding fat. Very happy with this purchase.
I would recommend this to a friend!
Written by a customer while visiting calphalon.com
Customer Rating
1
Very disappointed
on January 3, 2025
Posted by: Emull3
Horrible! Everything sticks, even greasy sausage! They do look amazing and are really heavy and durable, but again everything sticks. Not sure how to keep them from sticking.
Response from calphalon.comBy Customer Care, January 9, 2025
Hello,
We appreciate you taking the time to share your review. We acknowledge your disappointment and sincerely apologize for any inconvenience caused. Your feedback will be forwarded to the relevant department.
If you require our assistance, don't hesitate to get in touch with us via 1-800-809-PANS (7267), message us via our contact form: https://www.calphalon.com/support/contact-us, or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you,
Calphalon Consumer Care
We appreciate you taking the time to share your review. We acknowledge your disappointment and sincerely apologize for any inconvenience caused. Your feedback will be forwarded to the relevant department.
If you require our assistance, don't hesitate to get in touch with us via 1-800-809-PANS (7267), message us via our contact form: https://www.calphalon.com/support/contact-us, or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you,
Calphalon Consumer Care
Written by a customer while visiting calphalon.com
Customer Rating
1
WORST PRODUCT EVER !! Used 1 time and scrap
on August 10, 2024
Posted by: KevinG
from Montreal
Gender:Male
I bought this less than a week ago, used them one time, cleaned them one time in the dishwasher as they say it should be done and they are scrap.
No, I would not recommend this to a friend.
Response from calphalon.comBy Customer Care, August 13, 2024
Hello Kevin. Thank you for reaching out and sharing your experience with our Premier™ Stainless Steel 11-Piece Set. We’re truly sorry to hear about the issues you’ve encountered after only one use and cleaning. We take product quality very seriously and want to ensure that every item we offer performs as promised. Please reach out to us directly via our Calphalon "Contact Us" https://www.calphalon.com/support/contact-us, so we can address this issue promptly. We’d like to understand more about what happened and explore how we can make this right for you.
Thank you,
Calphalon Consumer Care
Thank you,
Calphalon Consumer Care
Written by a customer while visiting calphalon.com
Customer Rating
3
Was Excited now Not Happy and just FRUSTRATED
on July 7, 2024
Posted by: timinps
from Palm Springs, California
Gender:Male
I did so much research on multiclad stainless steel cookware. I really fell in love (so to speak) with this set. I just purchased two days ago. I seasoned each pan and pot as instructed by a number of videos online. I tried to just heat up a tortilla on one pan and it stuck to the pan. With much effort I was able to clean it off. Today I tried to make silver dollar pan cakes. A total mess of batter stuck to the pan and another BUNCH of effort to clean it off. Not sure what I'm doing wrong. I have a brand new Samsung Induction stove. I set the heat to 6 to preheat, poured in a little oil and spread it over the pan, turned the temp down to 3 and everything still stuck to the pan. I REALLY WANT to love and keep these pans but I can't go through this every time. What can I do differently?
No, I would not recommend this to a friend.
Response from calphalon.comBy Customer Care, July 11, 2024
Hello. We're sorry to hear about your recent challenges with our Premier™ Stainless Steel 11-Piece Set. Achieving optimal results with stainless steel can be an adjustment, especially with a new stove. Here are a few tips that might help:
Ensure the pan is adequately preheated before adding food, and use a lower to medium heat setting.
Add oil or butter once the pan is warm, spreading it evenly across the surface.
Allow food to cook undisturbed initially to promote natural release.
For cleaning, let the pan cool slightly before washing with warm, soapy water and a non-abrasive sponge. If issues persist, please do not hesitate to reach out to us directly via our Calphalon "Contact Us" https://www.calphalon.com/support/contact-us. We're here to assist you and ensure your satisfaction with our cookware.
Thank you,
Calphalon Consumer Care
Ensure the pan is adequately preheated before adding food, and use a lower to medium heat setting.
Add oil or butter once the pan is warm, spreading it evenly across the surface.
Allow food to cook undisturbed initially to promote natural release.
For cleaning, let the pan cool slightly before washing with warm, soapy water and a non-abrasive sponge. If issues persist, please do not hesitate to reach out to us directly via our Calphalon "Contact Us" https://www.calphalon.com/support/contact-us. We're here to assist you and ensure your satisfaction with our cookware.
Thank you,
Calphalon Consumer Care
Written by a customer while visiting calphalon.com
Customer Rating
5
Superior Quality
on June 26, 2024
Posted by: Ronnies vote
from Woodbury, MN
Gender:Female
I lost everything in a house fire so.i chose Calphalon as a high end quality product to replace my 40 year old severely lacking aluminum pots and pans. I’m thrilled to use these every day.
I would recommend this to a friend!
Written by a customer while visiting calphalon.com
Posted by: Michael Bear
Verified Purchase:Yes
We upgraded to the stainless mainly because I was sick of teflon. However, getting used to cooking in them has been very disappointing. I am still learning. Eggs scorch and stick to the pans and pretty much everything else too. I have tried butter and various oils and sprays. Same thing every time. Even at various temperatures. I wish I knew how to cook in these pans. Ugh, frustrating.
Response from calphalon.comBy Customer Care, June 19, 2024
Hello!
Thank you very much for your feedback! We are very sorry to hear that our Premier Stainless Steel Set does not meet your expectations! Please kindly use wooden utensils to avoid scratching - they should also make the usage easier.
Should you require any further assistance, please kindly reach out to us directly via our official "Contact Us" page.
Thank you!
Calphalon Consumer Care
Thank you very much for your feedback! We are very sorry to hear that our Premier Stainless Steel Set does not meet your expectations! Please kindly use wooden utensils to avoid scratching - they should also make the usage easier.
Should you require any further assistance, please kindly reach out to us directly via our official "Contact Us" page.
Thank you!
Calphalon Consumer Care
Written by a customer while visiting calphalon.com