Customer reviews from samsonite.com
Samsonite - Freeform 24" Expandable Spinner Suitcase - White/Grey
Average customer rating
4.3
(288 Reviews)
Rating breakdown 288 reviews
5 Stars
206
4 Stars
30
3 Stars
19
2 Stars
11
1 Star
22
77%of customers recommend this product.
(
147 out of
190)
Customer Reviews for Samsonite - Freeform 24" Expandable Spinner Suitcase - White/Grey
Posted by: Bryan
from Jacksonville, FL
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This luggage is beautiful, spacious and everything I was hoping for in a medium sized luggage. This strikes the perfect place where the price for what it's offering feels like a fantastic value. Best piece of luggage I own!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
5
Perfect Travel Companion for International Trips
on September 13, 2025
Posted by: Yining
from Arlington, Virginia
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I’m from China and travel internationally a lot, and my Samsonite suitcase has been a total lifesaver. It’s sturdy, super smooth to roll, and light enough to handle long trips without trouble. The hard shell protects everything inside and still looks great after many flights. Perfect for frequent travelers like me!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
3
Disappointed in exterior durability
on October 3, 2025
Posted by: Meredith
I like the luggage, but I expected the exterior to hold up better. After only one use traveling via airplane there are numerous scuffs and abrasions. I was hoping it would like nice for a longer period of time. I find this unfortunate.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, October 3, 2025
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: Sgt03USMC
from Lansing MI
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Perfect size and great features. Everything I needed.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
3
Not great
on December 26, 2025
Posted by: jen521
from Ohio
Gender:Female
I bought this in 2023 and have used it 3-4 times...its already really scratched up.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, December 29, 2025
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: 418
from Ohio
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love the look of it. Wheels are heavy duty and zippers work well.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
3
Good with a caveat.
on April 24, 2026
Posted by: db17
from Atlanta
Gender:Male
[This review was collected as part of a promotion.] Used it for two trips so far. It packs easily, and moves smoothly. My biggest complaint, though, is that it’s difficult to open and put on a luggage rack. It wants to slip off a standard luggage rack, and since contents are shared with two sides, one side always has to be lifted up. I suppose this is standard for a hard-side case, but it’s not easy to deal with.
I would recommend this to a friend!
Response from samsonite.comBy Samsonite US Care Team, April 25, 2026
Hello, thank you for taking the time to leave your review. Your feedback is very important to us, and we will be sure to forward your comments. Our team will be in touch to see if there’s anything we can do to assist in this matter.
Written by a customer while visiting samsonite.com
Posted by: Anonymous
from Colorado
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this bag to take with me to Tokyo. The wheels did great going across all types of different ground textures and terrain. Would absolutely recommend to anyone, especially if you're needing to move your luggage fairly frequently. Also, love the color way, was easy to spot on baggage claim carousel.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com