Customer reviews from samsonite.com
Samsonite - Freeform 24" Expandable Spinner Suitcase - White/Grey
Average customer rating
4.4
(282 Reviews)
Rating breakdown 282 reviews
5 Stars
204
4 Stars
30
3 Stars
17
2 Stars
11
1 Star
20
78%of customers recommend this product.
(
144 out of
184)
Customer Reviews for Samsonite - Freeform 24" Expandable Spinner Suitcase - White/Grey
Customer Rating
4
Generally Pleased
on November 5, 2025
Posted by: syamka82
from Santa Clara, CA
Gender:Female
[This review was collected as part of a promotion.] I am generally pleased with the overall design and functionality of this suitcase, particularly its lightness and the ease of mobility provided by the spinner wheels.
However, I have a few concerns regarding the quality and design of specific components:
Interior Protective Cover: The interior protective divider cover billows out, making it difficult to flatten against the sides when packing. While this is a minor issue, it creates an inconvenience that I have not experienced with my previous Samsonite models.
Integrated Lock and Zipper Mechanism: I have reservations about the durability of the integrated lock system. The zipper pulls appear to remain partially exposed when inserted into the lock, rather than sitting flush. They seem to be held only at the very edge of the mechanism. Given the rough handling luggage often receives during air travel, I am concerned this design presents a potential point of failure that could lead to breakage, an issue absent in my older Samsonite suitcases.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
2
Confused size description online
on November 23, 2025
Posted by: Lilian
[This review was collected as part of a promotion.] This was my first time purchasing this item online, and the size description was very confusing. The listing said the suitcase was 27.5 inches, but the actual product is a 24-inch medium. The height includes the wheels, which makes it look larger on paper, but it is still classified as a 24-inch bag.
Because of this unclear description, I ended up ordering the wrong size. When I tried to return it, I found out that there would be additional fees, which was disappointing since the mistake was caused by the misleading information on the website.
Overall, the product itself is nice, but I really hope the company can update the size details to avoid confusion for future customers.
Written by a customer while visiting samsonite.com