Customer reviews from samsonite.com
Samsonite - Freeform 24" Expandable Spinner Suitcase - White/Grey
Average customer rating
4.4
(282 Reviews)
Rating breakdown 282 reviews
5 Stars
204
4 Stars
30
3 Stars
17
2 Stars
11
1 Star
20
78%of customers recommend this product.
(
144 out of
184)
Customer Reviews for Samsonite - Freeform 24" Expandable Spinner Suitcase - White/Grey
Customer Rating
1
Do not buy
on August 18, 2025
Posted by: LK
Wheel broke off and Samsonite does not offer replacement wheels. Waste of money!
Response from samsonite.comBy Samsonite US Care Team, August 20, 2025
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: Traveling Woman
from Miami, FL
Verified Purchase:Yes
It was sturdy, easy to push, had lots of room. Love the purple color.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
5
Exactly what I hoped for
on September 18, 2024
Posted by: Traveller2024
from New York
[This review was collected as part of a promotion.] This luggage is the exact size, weight, and shape that I needed. I was replacing a previous samsonite luggage that is has for many years, hoping this one lasts as long!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Kam D.
from Houston
Verified Purchase:Yes
This was my third freeform spinner that I bought and the wheel broke off after one trip through the airport. Very disappointing because my other two are good condition and I have had them for three years.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, June 29, 2022
We are so sorry to hear that! We would be happy to investigate this for you if you would like to send us your contact info and details of your issue. You can reach us via email at: warranty@samsonite.com
Written by a customer while visiting samsonite.com
Posted by: Billie
from Charlotte, NC
Verified Purchase:Yes
Cute, roomy and sturdy, can’t wait to use in a few weeks.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
1
Busted
on June 12, 2025
Posted by: dsapponted
from CA - California
Gender:Male
[This review was collected as part of a promotion.] Bought two 3 months ago. One got busted already. Very sad and unsure if I can trust the remaining one.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, June 16, 2025
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: Mark2222
from Vancouver wa
Verified Purchase:Yes
First trip, a zipper pull broke and fell off with gentle pull. Everything seems to be working fine.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
4
Inaccurate size
on October 18, 2023
Posted by: Candy76
Smaller than the dimension size in the description
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com