Customer reviews from samsonite.com
Samsonite - Freeform 24" Expandable Spinner Suitcase - White/Grey
Average customer rating
4.4
(282 Reviews)
Rating breakdown 282 reviews
5 Stars
204
4 Stars
30
3 Stars
17
2 Stars
11
1 Star
20
78%of customers recommend this product.
(
144 out of
184)
Customer Reviews for Samsonite - Freeform 24" Expandable Spinner Suitcase - White/Grey
Customer Rating
5
Great luggage
on July 25, 2024
Posted by: KrisCon
I bought this set a few months ago for my daughters HS graduation. She traveled to Europe and this set was put through the ringer. On and off the plane, on and off several buses as they traveled from Spain to France, to Italy. Stayed in several hotels. Came home looking new still.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Disappointed buyer1
from Federal Way WA
Verified Purchase:Yes
The plastic seems less durable than expected. I expected better quality from Samsonite.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
1
Horrible
on May 4, 2023
Posted by: Cece14
I am a big fan of Samsonite luggage and was excited to purchase new pieces. After 1 trip my new spinner was left with a million scratches all over. It looked like I’d had it for 20 years already. I can’t believe that Samsonite would create a products that scratches so easily. What a waste.
No, I would not recommend this to a friend.
Response from samsonite.comBy Katie, eCommerce, May 9, 2023
Hello, thank you for your review, we appreciate the feedback.
Written by a customer while visiting samsonite.com
Posted by: T.P.
from Miami, FL
Verified Purchase:Yes
I did not keep it. Purchased this same luggage twice and both were very noticeably used and damaged and subsequently returned. With such poor quality control, I won’t be purchasing luggage from this site anymore.
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
1
Misleading and Confusing Dimensions in the Specs
on July 28, 2024
Posted by: spence10
I was looking to buy a suitcase as a checked bag. I ended up buying the Freeform Medium Spinner because the specs say the overall (external) dimensions are 27.9in H x 19.6in L x 13.4in W. I thought it should be the size of a large checked bag.
After I got it, the tag says it's a 24" Spinner with size 24in H x 18in L x 11.5in W. It's actually closer to the size of a carry-on. What exactly are external dimensions and internal dimensions in Samsonite's product specs? Normally people would think airlines' limit on size is about external dimensions. Your specs on dimensions are very misleading and confusing.
For flights in the US, Freeform Medium Spinner is too big for a carry-on and too small for a checked bag. Now I'm stuck with this awkward-sized bag 2 days before departure. For those who want to buy Freeform Medium Spinner, avoid buying it. Either buy the large one or the carry-on one.
Response from samsonite.comBy Samsonite US Care Team, July 30, 2024
Thank you for this feedback! We're sorry to hear that this did not meet your expectations. We want to make sure that you're satisfied with your purchase, so we will reach out shortly to see if there's anything we can do to assist and make this right for you.
Written by a customer while visiting samsonite.com
Customer Rating
3
Don't buy the white ones. Their shell scuffed so easily.
on March 22, 2017
Posted by: Maliontheroad
from Ann Arbor, MI
Verified Purchase:No
I bought 4 of these in different sized. They were stylish but the surface were terribly designed. Don't have any resistance of wear and tear at all. The good part are they are light and can be expanded.
Pros: Easy To Access Items, Easy To Carry, Easy To Identify, Good Capacity, Lightweight, Stylish
Cons: Easily showed intensive scrach, Poor Quality
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
1
Scratch Easily...
on February 20, 2018
Posted by: Matchman
from Denver, CO
Verified Purchase:No
It is not easy to move if you loaded all the heavy stuffs in. After first use, there are significant scratches on the surface and corners.
Pros: Lightweight
Cons: Poor Quality, Tears Easily, Weak Seams
No, I would not recommend this to a friend.
Written by a customer while visiting samsonite.com
Customer Rating
1
Not durable at all!
on September 11, 2023
Posted by: Dragonflyamy
from Westminster, MD
I used this suitcase for the first time last week and it was scratched and scuffed much more than I think it should have been for a first-time use. I understand Samsonite is not responsible for the way baggage handlers treat the bags, but the bag should be durable enough to withstand normal wear and tear. I paid so much for this bag and have no idea how many more times I will be able to use it.
The bad thing is, I bought my mom the exact suitcase for Christmas and now that this happened to mine, she's scared to use hers.
The bad thing is, I bought my mom the exact suitcase for Christmas and now that this happened to mine, she's scared to use hers.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite-US, Samsonite-US Care Team, September 15, 2023
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We'd love the opportunity to make this right for you. Please contact us at warranty@samsonite.com. Thanks again!
Written by a customer while visiting samsonite.com