Customer reviews from Samsung US
Samsung - Refurbished Excellent - 65 Class QN85D Series NEO QLED 4K Mini LED Smart Tizen TV (2024)
Average customer rating
4.7
(695 Reviews)
Rating breakdown 695 reviews
5 Stars
560
4 Stars
88
3 Stars
16
2 Stars
12
1 Star
19
83%of customers recommend this product.
(
55 out of
66)
Customer Reviews for Samsung - Refurbished Excellent - 65 Class QN85D Series NEO QLED 4K Mini LED Smart Tizen TV (2024)
Customer Rating
4
Great tv picture quality and smart functionality
on October 20, 2025
Posted by: SamsungDisplaySuperior
[This review was collected as part of a promotion.] Picture quality is really good, no lag even with the size being 75in. Samsung has the best “smart tv” menu and functionality, in my opinion.
Only con is the solar remote, never inherently flip the remote upside for it to charge.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great upgrade
on October 20, 2025
Posted by: mtz4108
[This review was collected as part of a promotion.] Great upgrade to my household, upgraded after almost 10 years. The imagine is crisp along with the 4k images, the color is amazing and it truly feels like we are within the movie or show.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Could be Better for the Price
on October 20, 2025
Posted by: LovesTVs
[This review was collected as part of a promotion.] it could be better for the price that I paid for it, I really don't see the difference in the AI in the TV from a regular TV. Except that it will blur when the picture will change I guess as data changes as it is received.
The size of the TV is really nice.
The size of the TV is really nice.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
IN DOOR QUALITY
on October 21, 2025
Posted by: ThehomeTVhound
[This review was collected as part of a promotion.] GREAT PICTURE QUALITY WITH CHRIPS COLORS AND GREAT REFRESH
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing TV!!
on October 22, 2025
Posted by: jrin23
[This review was collected as part of a promotion.] I just upgraded from an LG TV and soundbar to all Samsung products. My kids now request movie nights more often. The TV and the Q-Symphony soundbar system offer a movie-theatre like experience.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Happy with TV
on October 23, 2025
Posted by: Judith
[This review was collected as part of a promotion.] I am pleased that I chose this model and size TV. It fits well in the living room which is not terribly large, has a great picture, but took some getting used to navigating the features. I would like to see more print information packaged with the TV to make it more user friendly out of the box.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Extremely Unhappy
on October 23, 2025
Posted by: Unhappy13440
[This review was collected as part of a promotion.] Although advertised by Samsung as ‘Bixby-Voice Ready’ and BJ’s as “Alexa Built-in Voice Assistant’ this model fails to perform. Bixby cannot be turned-on in models where the remote does not have a mic button and Alexa is simply not built-in.
Additionally, the Spectrum app which was available disappeared and is o longer available for download. Samsung states they do not support such 3-re party apps, however the Spectrum app is still available and functional on my other Samsung tv’s.
Don’t waste your money on DU7200D or Samsung for that matter. Should have bought an LG.
Value
1
Response from Samsung USBy Samsung Specialist, November 11, 2025
Hi Unhappy13440,
I’m sorry to hear you’re not fully satisfied with Samsung’s QN85D TV. Please give us the opportunity to look into this for you so we can provide additional settings adjustments or troubleshooting assistance.
You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~ Samsung Specialist
I’m sorry to hear you’re not fully satisfied with Samsung’s QN85D TV. Please give us the opportunity to look into this for you so we can provide additional settings adjustments or troubleshooting assistance.
You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
This product is the best you've ever had
on October 24, 2025
Posted by: LovenmySamsung
[This review was collected as part of a promotion.] Picture quality is great it's like being in a theater colors and all the features are awesome.
Value
5
Written by a customer while visiting Samsung US