Customer reviews from Samsung US
Samsung - Refurbished Excellent - 65 Class QN85D Series NEO QLED 4K Mini LED Smart Tizen TV (2024)
Average customer rating
4.7
(695 Reviews)
Rating breakdown 695 reviews
5 Stars
560
4 Stars
88
3 Stars
16
2 Stars
12
1 Star
19
83%of customers recommend this product.
(
55 out of
66)
Customer Reviews for Samsung - Refurbished Excellent - 65 Class QN85D Series NEO QLED 4K Mini LED Smart Tizen TV (2024)
Customer Rating
5
Great picture and super value. Excellent
on October 13, 2025
Posted by: WatchingMovies
[This review was collected as part of a promotion.] Streaming movies and TV series.
Binge watching favorites.
Binge watching favorites.
😊😊😊
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has very smart features.
on October 13, 2025
Posted by: Action215
[This review was collected as part of a promotion.] I use my TV for streaming movies, games, and sport events.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful Picture
on October 14, 2025
Posted by: StephanieMOB
[This review was collected as part of a promotion.] I love my TV. The picture is very beautiful. I had a lower pixel Samsung that I had purchased 6 months prior and choose to upgrade because of the quality. This TV is outstanding and the quality is gorgeous! I also love that Samsung has their own cable! That means I don't have to pay the extra cost to have cable which solidified me purchasing another one. All our of TV have been upgraded to Samsungs and we couldn't be happier!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect Fit
on October 14, 2025
Posted by: jozzzz
[This review was collected as part of a promotion.] We love love the new 75” Samsung TV. Very easy to set up and sin with Alexia. I would recommend this TV to all!!👊🏻
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
ALL my Samsung devices are and have been the best!
on October 14, 2025
Posted by: Harlitosway
[This review was collected as part of a promotion.] ALL my Samsung devices are and have been the best! I have Samsung tv’s in all rooms including the garage and cabana in the backyard. They sync perfectly, the picture gets better and better. I only have Samsung tv’s.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV. It is amazing!
on October 14, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] Great tv, image, sound, performance is outstanding. I really recommend to everybody.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Picture quality
on October 14, 2025
Posted by: Antonio
[This review was collected as part of a promotion.] I’m not happy with the picture quality the colors change between channels and streaming apps the sound goes from low to high all by itself if I could return this tv I most certainly would
Value
3
Response from Samsung USBy Samsung Specialist, November 11, 2025
Antonio,
We appreciate your input on the picture quality of Samsung's QN85D TV. If the image you’re seeing doesn't meet your expectations, there are several adjustments you can make to the picture settings.
Go to Home > Menu > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
Intelligent Mode enables the TV to recognize and analyze the surroundings, noise, content, and your usage patterns to provide the best viewing experience. You can enable Intelligent Mode by going to Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings > Intelligent Mode.
If adjusting image settings does not improve your picture, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
We appreciate your input on the picture quality of Samsung's QN85D TV. If the image you’re seeing doesn't meet your expectations, there are several adjustments you can make to the picture settings.
Go to Home > Menu > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
Intelligent Mode enables the TV to recognize and analyze the surroundings, noise, content, and your usage patterns to provide the best viewing experience. You can enable Intelligent Mode by going to Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings > Intelligent Mode.
If adjusting image settings does not improve your picture, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing TV
on October 14, 2025
Posted by: Proatclosing
[This review was collected as part of a promotion.] I watch movies and you tube videos. I love the color, contrast and brightness.
I also play games and this TV handles it perfectly! The sound, the color, and refresh rate is amazing! I love gaming on this TV.
I also play games and this TV handles it perfectly! The sound, the color, and refresh rate is amazing! I love gaming on this TV.
Value
5
Written by a customer while visiting Samsung US