Customer reviews from Samsung US
Samsung - Refurbished Excellent - 65 Class QN85D Series NEO QLED 4K Mini LED Smart Tizen TV (2024)
Average customer rating
4.7
(695 Reviews)
Rating breakdown 695 reviews
5 Stars
560
4 Stars
88
3 Stars
16
2 Stars
12
1 Star
19
83%of customers recommend this product.
(
55 out of
66)
Customer Reviews for Samsung - Refurbished Excellent - 65 Class QN85D Series NEO QLED 4K Mini LED Smart Tizen TV (2024)
Customer Rating
2
Picture issues
on October 1, 2025
Posted by: Unhappyuser
[This review was collected as part of a promotion.] I use my samsung tv for watching cable and streaming shows. No gaming. My only complaint is the quality of the picture. For example, white uniforms in a baseball game can look blue depending on the camera.
Faces of newscasters can be very red. The picture can be fuzzy at times. I have talked to support and they have had me try a number of different settings but nothing has improved the picture. I think I would be unlikely to buy another samsung tv after experiencing these issues. I have another samsung tv that is over 10 years old and the picture has always been terrific.
Faces of newscasters can be very red. The picture can be fuzzy at times. I have talked to support and they have had me try a number of different settings but nothing has improved the picture. I think I would be unlikely to buy another samsung tv after experiencing these issues. I have another samsung tv that is over 10 years old and the picture has always been terrific.
Value
2
Response from Samsung USBy Samsung Specialist, November 11, 2025
Unhappyuser,
We appreciate your input on the picture quality of Samsung's QN85D TV. If the image you’re seeing doesn't meet your expectations, there are several adjustments you can make to the picture settings.
Go to Home > Menu > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
Intelligent Mode enables the TV to recognize and analyze the surroundings, noise, content, and your usage patterns to provide the best viewing experience. You can enable Intelligent Mode by going to Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings > Intelligent Mode.
If adjusting image settings does not improve your picture, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
We appreciate your input on the picture quality of Samsung's QN85D TV. If the image you’re seeing doesn't meet your expectations, there are several adjustments you can make to the picture settings.
Go to Home > Menu > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1. Standard: Is the default mode suitable for general viewing environments
2. Dynamic: Makes the picture brighter and clearer in bright viewing environments
3. Eco: Provided to save energy
4. Movie: Suitable for watching TV or movies in a dark room
5. Filmmaker Mode: Provides source content just as the creators intended. If the image is defined as Filmmaker Mode, it’ll automatically switch to Filmmaker Mode while watching.
Intelligent Mode enables the TV to recognize and analyze the surroundings, noise, content, and your usage patterns to provide the best viewing experience. You can enable Intelligent Mode by going to Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings > Intelligent Mode.
If adjusting image settings does not improve your picture, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Love the clarity
on October 7, 2025
Posted by: Carlos
[This review was collected as part of a promotion.] This Samsung TV has become a central part of my entertainment setup. I often utilize the streaming capabilities offered by various applications. It allows me to enjoy a variety of content, including movies and live sports. Furthermore, the gaming features have significantly enhanced my overall experience.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very Bright Screen
on October 11, 2025
Posted by: Vinhquang
[This review was collected as part of a promotion.] The Samsung Neo QLED 4K TV looks amazing and really makes movies and games pop with bright colors and super clear picture quality. The 4K resolution and Neo QLED tech make everything look sharp, even in a bright room. It’s also really sleek with thin edges, so it looks great in any space. The sound is solid and the smart features make it easy to stream your favorite shows or jump between apps. Overall, it’s an awesome TV that gives you a high-quality, theater-like experience right at home.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great overall for price!!
on October 13, 2025
Posted by: Samsung4Life
[This review was collected as part of a promotion.] The install service was excellent and the TV itself has not disappointed at all great crisp picture and sound for tv speakers is fantastic. The only con I have is the UI which is not as smooth as the older models with going to change sound and picture settings while watching something.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
QN85D TV review
on October 13, 2025
Posted by: Lefty123
[This review was collected as part of a promotion.] Great tv for watching movies, sports, and gaming. We have had the TV for almost a year now and haven't had any issues at all. We really enjoy this TV.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Curser automatically moves, volume automatically i
on October 13, 2025
Posted by: CoriKC
[This review was collected as part of a promotion.] It works by it self, probably software problem. It all happens frequently without touching remote control device
Value
2
Response from Samsung USBy Samsung Specialist, November 11, 2025
CoriKC,
I’m sorry to hear you’re not fully satisfied with Samsung’s QN85D TV. Please give us the opportunity to look into this for you so we can provide additional settings adjustments or troubleshooting assistance.
You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~ Samsung Specialist
I’m sorry to hear you’re not fully satisfied with Samsung’s QN85D TV. Please give us the opportunity to look into this for you so we can provide additional settings adjustments or troubleshooting assistance.
You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
Kenny's TV reiwe
on October 13, 2025
Posted by: Tvreview
[This review was collected as part of a promotion.] the tv features and picture is great. took some time to get use to but it is all good.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Only TV watch.
on October 13, 2025
Posted by: Sweety06
[This review was collected as part of a promotion.] Ever since I start watching TV on Samsung I've never went back and this has been almost like 10 years now I upgrade maybe every 5 years or so as a matter of fact all I have is Samsung watch phones I really think they want the best products ever I love their specs the apps and the function on a TV I love watching Samsung TV itself Samsung Plus it's Claire the volume is phenomenal with all the Adobe around sound plus my Samsung surround sound if you have to get a TV let it be a Samsung it won't disappoint
Value
5
Written by a customer while visiting Samsung US