Customer reviews from Samsung US
Samsung - Refurbished Excellent - 65 Class QN85D Series NEO QLED 4K Mini LED Smart Tizen TV (2024)
Average customer rating
4.7
(695 Reviews)
Rating breakdown 695 reviews
5 Stars
560
4 Stars
88
3 Stars
16
2 Stars
12
1 Star
19
83%of customers recommend this product.
(
55 out of
66)
Customer Reviews for Samsung - Refurbished Excellent - 65 Class QN85D Series NEO QLED 4K Mini LED Smart Tizen TV (2024)
Customer Rating
5
The Real Deal
on November 25, 2024
Posted by: Eudaimonstro
[This review was collected as part of a promotion.] This TV is the real deal! The picture quality is insanely good - super sharp and the colors are so vibrant. Everything looks so lifelike, it's like you're right there in the action. I've never seen anything like it. If you're looking for an upgrade, this is it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Has great picture quality
on December 2, 2024
Posted by: Vegeta409
[This review was collected as part of a promotion.] The 75 inch Neo QLED 4K is a great TV to have perfect for the living room and or bedroom that's where mine is at. It pairs very well with the soundbar that I had from my last TV.And it also gives great picture quality.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This amazing product
on December 3, 2024
Posted by: JayCin
[This review was collected as part of a promotion.] I purchased this TV to go with my new home. Set up was easy and mounting was not to bad. The quality is superb, especially with 4k content. Gaming looks spectacular. The settings allow me to adjust picture quality according to what I'm watching. I would 100% recommend this tv to anyone in the market.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love our new tv
on December 27, 2024
Posted by: Countryhicks
[This review was collected as part of a promotion.] We use our tv for regular watching with antenna and also streaming from the internet and DVD shows/movies. We really love the clarity and sound characteristics. It was a little hard to use new style of remote but we are adapting. It seems to have endless things/options to explore as far as smartness goes. So far it is very nice to use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love Samsung products
on December 27, 2024
Posted by: SamsungFan1
[This review was collected as part of a promotion.] The streaming aspect needs to improve. I try to stream to the tv and I have trouble streaming. The program stops and I have to load the app time after time. Does this happen to anyone else? I would like to know. Other than that, i have no complaints.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
No power
on January 5, 2025
Posted by: JRDE
from Pahrump NV
Tv less than month old and won’t turn on, waiting for Samsung to contact us to schedule repair
No, I would not recommend this to a friend.
Response from Samsung USBy Samsung Specialist, January 6, 2025
JRDE,
We appreciate you sharing the details of your power issue and for your patience while waiting for your service appointment.
Should you need further assistance after your service is complete, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
We appreciate you sharing the details of your power issue and for your patience while waiting for your service appointment.
Should you need further assistance after your service is complete, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Sound
on January 24, 2025
Posted by: Dorfax
It's okay.
The app screen could use do some work.
And this sound is horrible, gotta turn it all the way up to hear it.
The app screen could use do some work.
And this sound is horrible, gotta turn it all the way up to hear it.
Response from Samsung USBy Samsung Specialist, January 27, 2025
Dorfax,
Thank you for purchasing Samsung's QNX1D TV and for your feedback on the sound. To ensure you’ve got the latest sound quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the sound is still not to your liking after updating firmware, there are several sound settings you can adjust to suit your personal preferences.
• Sound Modes may better meet your personal preferences. Go to: Menu > Settings > All Settings > Sound > Sound Mode, or Expert Settings to fine-tune and customize your sound.
• Adaptive Sound will also further optimize sound quality by analyzing the viewing space and the acoustic components of the content. Go to: Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings.
Should you choose to add a Samsung Soundbar to your TV, please know that our Q-Series Soundbars (such as the HW-Q800D) feature Q-Symphony which will synchronize with the speakers of your TV for an immersive 3D sound experience.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week.
~ Samsung Specialist
Thank you for purchasing Samsung's QNX1D TV and for your feedback on the sound. To ensure you’ve got the latest sound quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the sound is still not to your liking after updating firmware, there are several sound settings you can adjust to suit your personal preferences.
• Sound Modes may better meet your personal preferences. Go to: Menu > Settings > All Settings > Sound > Sound Mode, or Expert Settings to fine-tune and customize your sound.
• Adaptive Sound will also further optimize sound quality by analyzing the viewing space and the acoustic components of the content. Go to: Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings.
Should you choose to add a Samsung Soundbar to your TV, please know that our Q-Series Soundbars (such as the HW-Q800D) feature Q-Symphony which will synchronize with the speakers of your TV for an immersive 3D sound experience.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Always Samsung
on February 20, 2025
Posted by: Mike
Great picture! It was a easy dyi install and hookup even for a 73yo non-tech. Thanks, Michael
Written by a customer while visiting Samsung US