Customer reviews from Samsung US
Samsung - Refurbished Excellent - 65 Class QN85D Series NEO QLED 4K Mini LED Smart Tizen TV (2024)
Average customer rating
4.7
(696 Reviews)
Rating breakdown 696 reviews
5 Stars
561
4 Stars
88
3 Stars
16
2 Stars
12
1 Star
19
83%of customers recommend this product.
(
55 out of
66)
Customer Reviews for Samsung - Refurbished Excellent - 65 Class QN85D Series NEO QLED 4K Mini LED Smart Tizen TV (2024)
Customer Rating
5
Best tv ever
on April 18, 2025
Posted by: NewfavoriteTV
[This review was collected as part of a promotion.] Bought this as replacement tv for bedroom. Worth every penny. Image is excellent, sound is great and contrast is perfect. Mostly used for episodes or movies, but it is also perfect for gaming. Refresh rate is awesome and pictures never been so clean
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my new tv
on April 18, 2025
Posted by: Mimili
[This review was collected as part of a promotion.] I love everything about my new tv. Colors are bright the image is sharp. I am definitely happy with my purchase.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Happy Customer
on April 19, 2025
Posted by: iconicbikesrider
[This review was collected as part of a promotion.] I needed to replace one of my TVs. I waited for a Holiday to take advantage of a sale. I purchased this Samsung 85 in TV and I am totally thrill. Vivid image/display. I am a happy end-user.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Excellent picture, shakey software
on April 19, 2025
Posted by: Hyppppe
[This review was collected as part of a promotion.] The tv picture is beautiful the contrast amazing. The only complaint i have ever had is the software. The at times slow and lagging interface feels out of place in 2025
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This TV is the best TV that I have ever purchased.
on April 19, 2025
Posted by: Lastone
[This review was collected as part of a promotion.] I use my TV for watching regular programs on dish, and I stream alot of movies. The picture is crystal clear no matter how I choose to watch it. 4k Is unbelievable. The features are easy to use and the remote is made simple which is nice. Overall this is the least complicated TV that I have ever purchased. I liked it so much that I switched out my bedroom TV to a samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love Samsung
on April 19, 2025
Posted by: LoveSamsung
[This review was collected as part of a promotion.] I just purchased my 7th Samsung tv, 55” 4k model QN55QN85, absolutely love it. My Samsung tv 65” in my loft is nearly 25 years old and still going strong. I have another Samsung 65” in my finished basement. I even use an older 43” to carry out (and back in each day) to my screened in porch in the summer. I have purchased Samsung tv’s exclusively all of my like, they are simply the best!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Like you are there!
on April 19, 2025
Posted by: EnjoyTheShow
[This review was collected as part of a promotion.] Clear, vibrant picture, the nicest TV, I have ever owned. Great for watching a movie, sports, or any program, so glad I chose a Samsung, this model in particular, love it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
This product has a display fault
on April 19, 2025
Posted by: Nonickname1
[This review was collected as part of a promotion.] I use for streaming and Local TV. The unit has a 2 inch vertical shadow from top to bottom and in the middle of the screen
Value
1
Response from Samsung USBy Samsung Specialist, April 21, 2025
Hi,
Thank you for sharing your experience with your TV not displaying properly. You may want to try the following troubleshooting steps:
1. If any external devices are connected, check all input cable connections
2. If the issue persists, define exactly what is wrong with the display. For example, mosaics and blocks, multiple lines or white dots, fixed horizontal, or vertical lines.
3. Try changing channels using the remote control. Is the issue the same on all channels?
4. Press the Home button (looks like a house), select Connected Devices, and choose another input source. Is the issue the same on all sources?
5. If the same problem persists, run a diagnostic test. (Home > Menu > Settings > Support > Device Care > Self Diagnosis > Picture Test)
6. If the problem disappears during the test, check your TV signal (Home > Menu > Settings > Support > Device Care > Self Diagnosis > Signal Information) to check the signal strength. Signal strength must be more than 20 dB (more than 4 bars on the icon) for stable signal reception
Should your issue persist, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Thank you for sharing your experience with your TV not displaying properly. You may want to try the following troubleshooting steps:
1. If any external devices are connected, check all input cable connections
2. If the issue persists, define exactly what is wrong with the display. For example, mosaics and blocks, multiple lines or white dots, fixed horizontal, or vertical lines.
3. Try changing channels using the remote control. Is the issue the same on all channels?
4. Press the Home button (looks like a house), select Connected Devices, and choose another input source. Is the issue the same on all sources?
5. If the same problem persists, run a diagnostic test. (Home > Menu > Settings > Support > Device Care > Self Diagnosis > Picture Test)
6. If the problem disappears during the test, check your TV signal (Home > Menu > Settings > Support > Device Care > Self Diagnosis > Signal Information) to check the signal strength. Signal strength must be more than 20 dB (more than 4 bars on the icon) for stable signal reception
Should your issue persist, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US