Customer reviews from Samsung US
Samsung - Refurbished Excellent - 65 Class QN85D Series NEO QLED 4K Mini LED Smart Tizen TV (2024)
Average customer rating
4.7
(696 Reviews)
Rating breakdown 696 reviews
5 Stars
561
4 Stars
88
3 Stars
16
2 Stars
12
1 Star
19
83%of customers recommend this product.
(
55 out of
66)
Customer Reviews for Samsung - Refurbished Excellent - 65 Class QN85D Series NEO QLED 4K Mini LED Smart Tizen TV (2024)
Customer Rating
5
Great buy
on February 20, 2025
Posted by: Requested review
Excellent tv. Works fantastically with our Xbox series x.
Written by a customer while visiting Samsung US
Customer Rating
2
Constant Auto Update
on February 20, 2025
Posted by: Classicjeb
Picture is nice; however, the menu doesn't store any choices. I have turned off the auto-update feature several times. Every time i turn the TV on it still goes through the process. I have also tried to turn off the auto Samsung TV option. Yet every time I turn the TV on it defaults to this. The software on the TV needs fixing.
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy Samsung Specialist, February 20, 2025
Classicjeb,
Thank you for sharing your review. For optimal performance, we ask that you please ensure you've got the latest firmware version installed on your QNX1D TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Thank you for sharing your review. For optimal performance, we ask that you please ensure you've got the latest firmware version installed on your QNX1D TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV for gaming
on March 5, 2025
Posted by: drifter2k
from Nashua, Nh
I've owned this TV for 6 months and love it. Would definitely recommend.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great TVs
on March 5, 2025
Posted by: Steve
from Lincoln, Nebraska
Samsung is my go to manufacture for TVs. I own four of them ranging back 12 years till just a couple weeks ago. They have always been reliable and to me one of the best products on the market.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
tv
on March 5, 2025
Posted by: pete
love,love my new tv
whatever you did with AI is amazing
whatever you did with AI is amazing
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Tv is ok. Dont like remote
on March 5, 2025
Posted by: Dennis
from Florida
Dont need the disney, Netflix and amazon buttons on remote to be so handy.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Great picture
on March 5, 2025
Posted by: LT Strong
from Central Ohio
I bought this TV 6 months ago and the TV is excellent. Picture is good. Sound is average but I added a Samsung sound bar that improved the sound. Works well with Spectrum and wifi.
The only thing I can say bad about the TV is the remote control is challenging. The buttons are so small and not very prominent so finding the right button at night in bed is very difficult. They designed them too smooth so you can't feel your way around.
I would recommend this to a friend!
Features
4
Performance
5
Design
3
Value
5
Response from Samsung USBy Samsung Specialist, March 5, 2025
LT Strong,
Thank you for sharing your thoughts on the Solar Cell Remote - we'll be sure to pass this feedback along to our design teams.
Should you ever have questions or need help, Samsung is here for you. Just give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Thank you for sharing your thoughts on the Solar Cell Remote - we'll be sure to pass this feedback along to our design teams.
Should you ever have questions or need help, Samsung is here for you. Just give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Great valute
on March 5, 2025
Posted by: cpg161
Picture and sound quality are above its price range.
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US