Customer reviews from Samsung US
Samsung - Refurbished Excellent - 65 Class QN85D Series NEO QLED 4K Mini LED Smart Tizen TV (2024)
Average customer rating
4.7
(696 Reviews)
Rating breakdown 696 reviews
5 Stars
561
4 Stars
88
3 Stars
16
2 Stars
12
1 Star
19
83%of customers recommend this product.
(
55 out of
66)
Customer Reviews for Samsung - Refurbished Excellent - 65 Class QN85D Series NEO QLED 4K Mini LED Smart Tizen TV (2024)
Customer Rating
5
It's the best
on February 5, 2025
Posted by: Hoppy
from Wisconsin
Best TV I ever had.Picture is on real.Nothing could be improved.👍👍👍👍👍👍👍👍👍👍🎉🎉🎉🎉🎉🎉👍👍👍👍👍👍👍👍👍👍👍👍👍
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Picture and Sound
on February 5, 2025
Posted by: JoeyV
I thought the picture was going to be much better for the price I paid but most of the time it’s not. The sounds not the best either. Watching in 4K I’m impressed.
Response from Samsung USBy Samsung Specialist, February 7, 2025
JoeyV,
We your feedback on the sound quality of your TV. Your TV features Object Tracking Sound which tracks the action with strategically placed dynamic speakers and Adaptive Sound which automatically adjusts audio to enhance everything from dialogue to music and sports.
You can select a sound mode that you prefer for a content type or your listening environment. Go to: Home > Menu > Settings > All Settings > Sound > Sound Mode
You can also customize balance and equalizer settings by going to: Home > Menu > Settings > All Settings > Sound > Expert Settings
Additionally, there are image adjustments you can make to optimize your picture to suit your preferences. Your TV has several Picture Modes to choose from allowing you to enjoy content in optimal conditions. Go to Home > Menu > Settings > All Settings > Picture > Picture Mode
You can also go to: Menu > Settings > Picture > Expert Settings > Contrast Enhancer to manually fine tune your image.
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We your feedback on the sound quality of your TV. Your TV features Object Tracking Sound which tracks the action with strategically placed dynamic speakers and Adaptive Sound which automatically adjusts audio to enhance everything from dialogue to music and sports.
You can select a sound mode that you prefer for a content type or your listening environment. Go to: Home > Menu > Settings > All Settings > Sound > Sound Mode
You can also customize balance and equalizer settings by going to: Home > Menu > Settings > All Settings > Sound > Expert Settings
Additionally, there are image adjustments you can make to optimize your picture to suit your preferences. Your TV has several Picture Modes to choose from allowing you to enjoy content in optimal conditions. Go to Home > Menu > Settings > All Settings > Picture > Picture Mode
You can also go to: Menu > Settings > Picture > Expert Settings > Contrast Enhancer to manually fine tune your image.
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV
on February 5, 2025
Posted by: Nada
from New York
Excellent picture and sound. Maybe numerical remote control would be good. This one is not for elderly people.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent picture quality.
on February 5, 2025
Posted by: RichWon
from Brentwood, CA
I purchased Samsung Neo QLED few months ago.
I am so happy to have it and satisfied its picture quality and others.
Actually, I compared it with OLED and other brand same level TV, but I decided to buy Samsung TV.
It is my best decision.
I am so happy to have it and satisfied its picture quality and others.
Actually, I compared it with OLED and other brand same level TV, but I decided to buy Samsung TV.
It is my best decision.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great choice
on February 5, 2025
Posted by: purplelady
from Columbus, OH
Finally got a Smart TV in my study, where I spend 80% of my time. Haven't bought a TV in years, and saw that the screen was too small, and needed something more up to date with options to stream. This one was recommended by retailer. Good choice.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It's Great buy it
on February 5, 2025
Posted by: Just me
from Fredericksburg va
Great tv great picture overall great price go out and buy it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
85 inch
on February 5, 2025
Posted by: Chuck
from Sebring, Florida
The screen "out of the box" turned out to be defective. Fortunately the repair guys came out a couple of weeks after my initial request and they fixed the problem with a new panel. Repair took about an hour, the guys were professional and thorough. Thanks to a great team!!!
I would recommend this to a friend!
Features
4
Performance
3
Design
3
Value
2
Response from Samsung USBy Samsung Advisor, February 6, 2025
Hi Chuck,
We appreciate you sharing the issues you were having with your Q85D TV and your experience with Customer Service and Repair. It's great to hear you are now enjoying your new TV.
Please know that Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.
Should you ever have any questions or need assistance, we’re here for you. Just give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
We appreciate you sharing the issues you were having with your Q85D TV and your experience with Customer Service and Repair. It's great to hear you are now enjoying your new TV.
Please know that Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product and customer care teams.
Should you ever have any questions or need assistance, we’re here for you. Just give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible
on February 5, 2025
Posted by: George
Terrible, every other time when I turn off than turn it back on Screen black.
Response from Samsung USBy Samsung Specialist, February 6, 2025
George,
We appreciate your review of Samsung’s QN85D TV. So we can better understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
We appreciate your review of Samsung’s QN85D TV. So we can better understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US