Customer reviews from Samsung US
Samsung - Refurbished Excellent - 65 Class QN85D Series NEO QLED 4K Mini LED Smart Tizen TV (2024)
Average customer rating
4.7
(696 Reviews)
Rating breakdown 696 reviews
5 Stars
561
4 Stars
88
3 Stars
16
2 Stars
12
1 Star
19
83%of customers recommend this product.
(
55 out of
66)
Customer Reviews for Samsung - Refurbished Excellent - 65 Class QN85D Series NEO QLED 4K Mini LED Smart Tizen TV (2024)
Customer Rating
5
Excellent value and picture quality!
on December 30, 2024
Posted by: Angela
[This review was collected as part of a promotion.] Loving our new TV! The picture quality for the price is unbeatable. Plus with the Samsung TV app, we were able to cut the cable cords and still have access to a ton of channels absolutely free!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
TV is great but overall experience with Samsung is
on December 31, 2024
Posted by: Pintu
from Kansas
TV is great but overall experience with Samsung is really bad
Response from Samsung USBy Samsung Specialist, December 31, 2024
Pintu,
I'm sorry to hear of this. We'd like the opportunity to further investigate your feedback regarding your experience.
At your earliest convenience, please reach out to us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
We look forward to hearing from you.
~ Samsung Specialist
I'm sorry to hear of this. We'd like the opportunity to further investigate your feedback regarding your experience.
At your earliest convenience, please reach out to us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
We look forward to hearing from you.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
One of the best tv
on December 31, 2024
Posted by: Robert
[This review was collected as part of a promotion.] One of the best TV. Use it for gaming and awesome.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This has the BEST picture quality!!
on December 31, 2024
Posted by: BrittBritt
[This review was collected as part of a promotion.] I just can't go on and on enough about how BEAUTIFUL & CLEARVll the resolution is on this TV! It's honestly comparable to being right next to the actors in person--the detail is so immaculate. I love how it coordinates with my Alexa and Smart Things as well. And the Q Symphony sound is incredible! Overall, I love every aspect of this TV! I'd rate it 10 stars, if I could.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Responsive, great picture, overall solid TV
on January 1, 2025
Posted by: ElloBub
from Flint MI
Got this tv about a month ago and I'm rather satisfied with it. From an overall TV experience it's fantastic. The integration to my soundbar was seamless. The picture quality is great. Some of the new features like the Samsung ConnecTime seem finicky, and I couldn't get the camera from my phone to wireless connect which was the only negative I could think of. Ending on a high note I appreciate that the processor is quick enough to where it feels like navigating on a computer (no lag when selecting apps, or selecting options), was easily linked to my various alexa/google home. So far so good, if something breaks or is just plain unpleasant I'll update my review on samsung.com.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV. I liked a lot the quality of the image
on January 2, 2025
Posted by: Chipotle
[This review was collected as part of a promotion.] Streaming, Sports and Movie Night with my grandchildren
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Power issues.
on January 4, 2025
Posted by: Ant149
from New Caney TX
I bought this TV a little over a month ago and it’s already messed up on me twice. The power went out on both times. If it didn’t do that it would be a great TV
No, I would not recommend this to a friend.
Performance
3
Design
3
Value
1
Response from Samsung USBy Samsung Specialist, January 6, 2025
Ant149,
We appreciate your review of Samsung’s QN85D TV. So we can better understand the power issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate your review of Samsung’s QN85D TV. So we can better understand the power issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
3
Beautiful picture, horribly weak sound..
on January 6, 2025
Posted by: Rich
Have only had TV for about 10 days but have a real issue with the TV's sound. It is VERY weak and makes viewing difficult. One reason I bought the TV was to get improved sound and that has not been the case at all. I have tried everything so far as possible correction for the low sound volume and nothing has worked.
Response from Samsung USBy Samsung Specialist, January 6, 2025
Rich,
Thank you for purchasing Samsung's QNX1D TV and for your feedback on the sound. To ensure you’ve got the latest sound quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the sound is still not to your liking after updating firmware, there are several sound settings you can adjust to suit your personal preferences.
• Sound Modes may better meet your personal preferences. Go to: Menu > Settings > All Settings > Sound > Sound Mode, or Expert Settings to fine-tune and customize your sound.
• Adaptive Sound will also further optimize sound quality by analyzing the viewing space and the acoustic components of the content. Go to: Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings.
Should you choose to add a Samsung Soundbar to your TV, please know that our S- or Q-Series Soundbars (such as the HW-Q800D) feature Q-Symphony which will synchronize with the speakers of your TV for an immersive 3D sound experience.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week.
~ Samsung Specialist
Thank you for purchasing Samsung's QNX1D TV and for your feedback on the sound. To ensure you’ve got the latest sound quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the sound is still not to your liking after updating firmware, there are several sound settings you can adjust to suit your personal preferences.
• Sound Modes may better meet your personal preferences. Go to: Menu > Settings > All Settings > Sound > Sound Mode, or Expert Settings to fine-tune and customize your sound.
• Adaptive Sound will also further optimize sound quality by analyzing the viewing space and the acoustic components of the content. Go to: Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings.
Should you choose to add a Samsung Soundbar to your TV, please know that our S- or Q-Series Soundbars (such as the HW-Q800D) feature Q-Symphony which will synchronize with the speakers of your TV for an immersive 3D sound experience.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week.
~ Samsung Specialist
Written by a customer while visiting Samsung US