Customer reviews from Samsung US
Samsung - Refurbished Excellent - 65 Class QN85D Series NEO QLED 4K Mini LED Smart Tizen TV (2024)
Average customer rating
4.7
(695 Reviews)
Rating breakdown 695 reviews
5 Stars
560
4 Stars
88
3 Stars
16
2 Stars
12
1 Star
19
83%of customers recommend this product.
(
55 out of
66)
Customer Reviews for Samsung - Refurbished Excellent - 65 Class QN85D Series NEO QLED 4K Mini LED Smart Tizen TV (2024)
Customer Rating
5
Super TV - we love SAMSUNG
on November 19, 2024
Posted by: imoved2nj
[This review was collected as part of a promotion.] The TV is amazing. Clarity and wonderful picture. We added the Samsung MiniSound bar and WOW! Best purchase ever. We have ONLY Samsung TVs in our home.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best television yet
on November 23, 2024
Posted by: Gina78
[This review was collected as part of a promotion.] A very good streaming TV totally recommend anyone to pur1chase one
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best TV, I've owned so far ! Amazing!
on November 24, 2024
Posted by: RonnieMac
[This review was collected as part of a promotion.] This TV is the most amazing TV I've run so far. Apart and the smart features are just astounding. I highly recommend this t v app works with all my smart devices.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Bright display, nice audio
on February 20, 2025
Posted by: Pons
from Austin, Texas
Overall happy with the TV, pictures quality is awesome even in the bright living room, audio quality also impressive. Only the downside if you connect Samsung soundbar via qsympony mode, audio goes up/down, via HDMI no issue. Unnecessary apps loaded into home screen which cannot be cleaned or hide. Even at eyecomport mode also image will be more brighter makes your eye feel tired
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
terrible
on March 12, 2025
Posted by: lovestv
terrible product. I hate it. going to return it. ick
Response from Samsung USBy Samsung Specialist, March 13, 2025
lovestv,
We appreciate your review of Samsung’s QNX1D TV. So we can understand the issues you’re experiencing and provide you with assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate your review of Samsung’s QNX1D TV. So we can understand the issues you’re experiencing and provide you with assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Can't Leave my Recliner, Thanks Samsung
on March 24, 2025
Posted by: BatmanRC
[This review was collected as part of a promotion.] This month, I received my new QN85D Samsung Neo QLED 4K TV (2024), and I must say the delivery and installation process was exceptional.
But the real highlight is just how amazing this TV is - from the impressive screen size to the stunning clarity and seamless user experience.
I also had the Atmos Wireless Surround Sound System added to the package, and it has been absolutely mind-blowing. In fact, my wife can barely pry me away from the recliner now.
Thank you, Samsung!
Rosario S. Cassata
Rosario S. Cassata
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Slow TV compared to others
on April 18, 2025
Posted by: Vaulter
from San Jose, CA
I was in the market to purchase a new TV since my old TV was lagging when I pressed the remote buttons. It would be slow to operate. This Samsung TV is super laggy. Time to start the TV is fast but when you want to navigate, it takes time to move. The Settings option takes time to load. Navigating the Samsung TV plus is also quite complicated. The Alexa experience is also not as smooth. Opening apps is not as fast as other comparable TVs have. I have used the Hisense u7 and it seems much better than this. I know the problem is not my internet speed. The colors and pixels are good but the shortcomings of slowing down is very frustrating experience.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Specialist, April 18, 2025
Vaulter,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your QNX1D TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your QNX1D TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
GREAT FEATURES AT A GREAT PRICE!
on April 23, 2025
Posted by: THEBIGE
[This review was collected as part of a promotion.] This TV is in my Man Cave. I personally use it for video calls, gaming, watching ALL sporting events, streaming and as a computer monitor! I LOVE my Samsung OLED 85!
Value
5
Written by a customer while visiting Samsung US