Customer reviews from Samsung US
Samsung - Refurbished Excellent - 65 Class QN85D Series NEO QLED 4K Mini LED Smart Tizen TV (2024)
Average customer rating
4.7
(695 Reviews)
Rating breakdown 695 reviews
5 Stars
560
4 Stars
88
3 Stars
16
2 Stars
12
1 Star
19
83%of customers recommend this product.
(
55 out of
66)
Customer Reviews for Samsung - Refurbished Excellent - 65 Class QN85D Series NEO QLED 4K Mini LED Smart Tizen TV (2024)
Customer Rating
5
Picture Quality And Great Sound Quality
on May 5, 2024
Posted by: Karana
[This review was collected as part of a promotion.] The picture quality absolutely fantastic, from resolution to HDR performance, color accuracy and contrast / brightness / gamma.
The TV itself is also very sleek and modern-looking, with a slim design that fits perfectly in my living room. The setup process was also very easy and straightforward, with clear instructions and intuitive menus. Additionally, this TV has a lot of great features, such as voice control and built-in streaming apps, that make it even more convenient to use.
It delivers an amazing viewing experience with top-tier picture and sound quality, all wrapped up in a sleek and modern package. I highly recommend this TV to anyone in the market for a high-end television.
The TV itself is also very sleek and modern-looking, with a slim design that fits perfectly in my living room. The setup process was also very easy and straightforward, with clear instructions and intuitive menus. Additionally, this TV has a lot of great features, such as voice control and built-in streaming apps, that make it even more convenient to use.
It delivers an amazing viewing experience with top-tier picture and sound quality, all wrapped up in a sleek and modern package. I highly recommend this TV to anyone in the market for a high-end television.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Nothing
on April 16, 2025
Posted by: Tv samamsung
This tv is poor, the picture cuts out! All the time!
Response from Samsung USBy Samsung Specialist, April 17, 2025
Tv samamsung,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
So dumb.
on March 30, 2025
Posted by: GIng
from Houston, TX
I have had this TV for a while now and I love it so much. But ONE feature absolutely ruins the TV. The fact that I cannot cast my videos from my SAMSUNG phone to my SAMSUNG TV is absolutely insane. They want you to use their screen share method that is garbage I can tap my TV all day and it doesn't work and when it finally does work the screen gets turned face up, so I get to use a 10th of my TV. Oh, and if I get a text message, I guess everyone is reading my texts. This is by far the STUPIDEST feature of the TV and ruins it completely. This is the reason I will not be buying a Samsung TV anymore.
Features
1
Performance
5
Design
5
Value
4
Response from Samsung USBy Samsung Specialist, March 31, 2025
GIng,
We appreciate your review of Samsung’s QNX1D TV. So we can better understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
We appreciate your review of Samsung’s QNX1D TV. So we can better understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
I love this tv
on May 23, 2024
Posted by: Kiki927
[This review was collected as part of a promotion.] I use it for everything playing games streaming and watching
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Great Features for the few - A Dissatisfied Marine
on November 26, 2024
Posted by: Bridie5758
from Jackson, TN
I would love to purchase this GREAT TV but I can't, because Samsung isn't providing Veterans the ability to make this purchase. That my brothers is not a cool thing to do. I have had a Samsung account for many years and I am happy with the product but why are we being denied the right to make the purchase? I am also a member of IDme and had an offer to save on my purchase here so I tried again think the IDme website would work but it didn't. If you want this item you have to be in a certain demographic area. I guess veterans are undeserving. Please share with your veteran brothers.A Black Friday deal should be available to all veterans, What a black day for us.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Specialist, November 26, 2024
Bridie5758,
Thank you for sharing your online order experience with us. We'd like the opportunity to assist you in placing this order with any discounts that may be available for you.
At your earliest convenience, please reach out to Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
We look forward to helping you with your order soon.
~ Samsung Specialist
Thank you for sharing your online order experience with us. We'd like the opportunity to assist you in placing this order with any discounts that may be available for you.
At your earliest convenience, please reach out to Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
We look forward to helping you with your order soon.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible experience
on February 20, 2025
Posted by: Mark
from Scottsbluff
I have no idea where to change the source for accessing HDMI ports. I have no idea how or where to add an app from the web. This is a joke
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
2
Response from Samsung USBy Samsung Specialist, February 20, 2025
Mark,
We appreciate you sharing your experience. So we can better understand the issues you’re experiencing and provide you with further assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate you sharing your experience. So we can better understand the issues you’re experiencing and provide you with further assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
This product sucks
on March 21, 2025
Posted by: Samsucks
[This review was collected as part of a promotion.] Turn on the power and tv turns off (1 second after you power on). Messages (pop ups) interrupt your viewing with ‘click ok to accept terms/policies’…no terms are explained! Sound is terrible - you will ABSOLUTELY need a sound bar or other speaker purchase. Finally, Samsung tv sucks.
Value
1
Response from Samsung USBy Samsung Specialist, March 24, 2025
Hello,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome, but rather pricey, TV
on July 24, 2024
Posted by: VineBlock3
[This review was collected as part of a promotion.] I'm thoroughly impressed. The picture quality is truly top-notch—colors are vibrant, blacks are deep, and the details are incredibly sharp. Setting up the TV was effortless, and the smart features are intuitive to use, especially with voice control.
However, it's worth mentioning that the price is quite high compared to some other options on the market. Still, I believe the quality justifies the cost. It has transformed my living room into what is basically a cinema, and I'm delighted with the overall viewing experience it provides.
Value
5
Written by a customer while visiting Samsung US