Customer reviews from Samsung US
Samsung - Refurbished Excellent - 65 Class QN85D Series NEO QLED 4K Mini LED Smart Tizen TV (2024)
Average customer rating
4.7
(695 Reviews)
Rating breakdown 695 reviews
5 Stars
560
4 Stars
88
3 Stars
16
2 Stars
12
1 Star
19
83%of customers recommend this product.
(
55 out of
66)
Customer Reviews for Samsung - Refurbished Excellent - 65 Class QN85D Series NEO QLED 4K Mini LED Smart Tizen TV (2024)
Customer Rating
5
Amazing Product
on October 11, 2024
Posted by: Samsung4TheWin
[This review was collected as part of a promotion.] Honestly with the price I was skeptical at first but the more I use it the better my realization became. The amazing quality of the picture makes me feel as though I am actually there which is why many purchase TVs of this caliber. I shouldn't expect anything less from samsung with how all if most of my products are samsung so yeah.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
HORRIBLE software
on February 24, 2025
Posted by: Brian S
Good Picture but the software is HORRIBLE. Netflix takes 10 minutes to load if it ever loads. It is not due to internet issues. Have to hard reset the tv to get it to work half the time. I will be buying a separate streaming box since this software is so bad
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Samsung Specialist, February 24, 2025
Brian S,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your QN85D TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your QN85D TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
I felt the TV is pretty good for the price overall
on May 25, 2025
Posted by: Gabriel777
[This review was collected as part of a promotion.] After spending some time with the Samsung QN85D, I can say it’s a well-balanced and thoughtfully designed TV. Samsung’s 2024 Neo QLED lineup continues to deliver strong performance, and this model sits in a sweet spot between premium features and practical value.
The design is sleek and modern, with slim bezels and a sturdy, minimalist stand. It blends well in almost any living room setup, and the overall build feels premium.
Picture quality is definitely a highlight. The mini-LED backlighting brings impressive brightness and contrast, even in daytime viewing. Colors are vivid but not overly saturated, and blacks are deep without losing detail in shadows. Whether you’re watching movies, sports, or gaming, the visuals are sharp and engaging.
Samsung’s Tizen OS runs smoothly and is easy to navigate. All the major streaming apps are available, and the setup process is straightforward—even for less tech-savvy users. The remote is simple and minimal, which some may appreciate, though others might miss dedicated buttons.
For audio, the built-in speakers are decent. Samsung’s Object Tracking Sound adds some spatial feel, but if you care about rich, cinematic sound, pairing it with a soundbar will elevate the experience.
Gamers will be happy to know the QN85D supports 120Hz refresh rate, low input lag, and VRR (Variable Refresh Rate). It performs very well with next-gen consoles, and Samsung’s Game Bar makes it easy to tweak settings on the fly.
If there’s anything to point out
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
QNX1D Samsung Neo QLED 4K Smart TV Review
on June 26, 2024
Posted by: STVN24
[This review was collected as part of a promotion.] The QNX1D Samsung Neo QLED 4K Smart TV (2024) is an excellent choice for those seeking top-tier picture quality, smart features, and gaming capabilities. It offers a comprehensive entertainment package.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Picture
on August 23, 2024
Posted by: 65Pleaser
[This review was collected as part of a promotion.] I use my 65" QLED for sports viewing, gaming, and movies.
Love the quality of the picture. Watching Football is amazing I feel like I'm in the stands.
Love the quality of the picture. Watching Football is amazing I feel like I'm in the stands.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very sharp and clean
on June 27, 2024
Posted by: RjSamsungTv
[This review was collected as part of a promotion.] I love my Samsung TV. Easy to connect with my phone and tablet. Very clean and easy to use OS. Crystal clear pixels and always enjoyed to watch movies and sports.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best TV in years
on September 15, 2024
Posted by: Saam75
[This review was collected as part of a promotion.] I am very happy since this Samsung Neo QLED 4K Smart TV exceeded my expectations is pretty awesome. The 4K resolution makes everything super clear, and the Neo QLED tech really brings out the colors and brightness, so everything looks incredibly realistic. Whether you’re watching movies, TV shows, or even playing video games, the picture quality is just top-notch.On top of that, the smart features are really handy. You can easily stream from Netflix, Hulu, Disney+, and more, and the interface is really user-friendly. Plus, you can use voice control to find what you want to watch without having to click through a bunch of menus. It also looks sleek and modern, so it fits nicely into any room. If you’re thinking about upgrading your TV, this one’s definitely worth considering. I like the remote control is so easy to use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent tv
on May 5, 2024
Posted by: Rajesh
[This review was collected as part of a promotion.] Great Samsung tv must have with excellent visual and sound systems
Value
5
Written by a customer while visiting Samsung US