Customer reviews from Samsung US
Samsung - Refurbished Excellent - 65 Class QN85D Series NEO QLED 4K Mini LED Smart Tizen TV (2024)
Average customer rating
4.7
(695 Reviews)
Rating breakdown 695 reviews
5 Stars
560
4 Stars
88
3 Stars
16
2 Stars
12
1 Star
19
83%of customers recommend this product.
(
55 out of
66)
Customer Reviews for Samsung - Refurbished Excellent - 65 Class QN85D Series NEO QLED 4K Mini LED Smart Tizen TV (2024)
Customer Rating
5
Best TV I have owned!
on August 23, 2025
Posted by: Firstknight27
[This review was collected as part of a promotion.] Now to be fair it's also the most expense TV I have ever bought, but worth every penny. Picture quality, functionality (smart apps & smartthings hub, interface functionality) and general usabilty have all been great in the almost 2 years I've owned it. Puts a smile on my face everytime I turn it on :-)
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent blacks, quality, and resolution
on September 1, 2024
Posted by: CoolBeans345
[This review was collected as part of a promotion.] I primarily use this product for movies, youtube videos, and sports.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Amazing Display
on May 22, 2024
Posted by: Kapardhi
[This review was collected as part of a promotion.] No doubt about the display quality. Top notch.. the colors reproduced are true and accurate. Doesn't give in much to the light reflection.
However, one caviat is the software, although I believe it is the latest, I do not understand why the software is not as smooth as the phone and lags a bit at each startup of the TV.
Overall, great TV with minor software flaw, which isn't when you're patient and give it time to load.
Value
4
Response from Samsung USBy Samsung Specialist, May 22, 2024
Kapardhi,
Thank you for sharing your review. If your TV takes a while to turn on, apps take longer to start, or the menu takes longer to load, please try discharging or cold booting your TV, as this will help it start up normally again. You can cold boot your TV 2 ways:
1. With the Samsung TV remote
- With the TV turned on, press and hold the power button on your remote.
- Continue holding the power button while the TV powers off and back on.
2. Without the Samsung TV remote
- With the TV turned on, unplug the TV's power cord from the power outlet and wait 30 seconds.
- Plug the TV power cord back into the power outlet and turn the TV back on.
Please also check to see if your TV has any software updates available, which could help it run smoother as well. You can check this by going to: Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
If you need further assistance or have any questions, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Thank you for sharing your review. If your TV takes a while to turn on, apps take longer to start, or the menu takes longer to load, please try discharging or cold booting your TV, as this will help it start up normally again. You can cold boot your TV 2 ways:
1. With the Samsung TV remote
- With the TV turned on, press and hold the power button on your remote.
- Continue holding the power button while the TV powers off and back on.
2. Without the Samsung TV remote
- With the TV turned on, unplug the TV's power cord from the power outlet and wait 30 seconds.
- Plug the TV power cord back into the power outlet and turn the TV back on.
Please also check to see if your TV has any software updates available, which could help it run smoother as well. You can check this by going to: Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
If you need further assistance or have any questions, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
The features are awesome!
on July 30, 2024
Posted by: ShoppaHolic
[This review was collected as part of a promotion.] Great picture! My family just can't get enough. Movie nights are the best with popcorn and candy. What more could you ask for ! It's life!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing TV the color and picture are great!
on May 23, 2024
Posted by: Mytv2024
[This review was collected as part of a promotion.] I use this as my only tv in my family room. It is 20 feet away from the sofa. It is the best picture for all the shows I watch. So happy with this purchase.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Neo QLED TV Review
on July 6, 2024
Posted by: SamsungTVEnthusiast
[This review was collected as part of a promotion.] This brightness is incredible. My husband loves it for gaming. I enjoy the rechargeable remote, too. One of the best TV's out there this year. Highly recommend this one!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Wow! What a difference!
on July 22, 2024
Posted by: Mpache002
[This review was collected as part of a promotion.] What can I say other than "Wow!"? The clarity is amazing. We stepped up from a 55" and I was worried the sheer size of the screen would cause a blurring effect when it came to watching live sports. Fortunately, that wasn't the case as this TV was very remarkable in keeping a crisp, sharp image. Worth every penny...
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
FOOTBALL , OLYMPICS , MOVIES
on August 5, 2024
Posted by: Uchiman
[This review was collected as part of a promotion.] I have I think for Samsung TVs in my house plus my computer monitor is a Samsung. This is probably the best product that I've ever purchased besides my Galaxy 24 Ultra. This TV is just outstanding had it for a number of years not an issue everybody that comes over really enjoys watching it.
Value
5
Written by a customer while visiting Samsung US