Customer reviews from otterbox.com
OtterBox - Defender Pro Series Case and Holster for iPhone 12/12 Pro | Color: - Black
Average customer rating
4.1 out of 5
4.1
(139 Reviews)
Open Ratings Snapshot
Rating breakdown 139 reviews
5 Stars
91
4 Stars
9
3 Stars
11
2 Stars
11
1 Star
17
79%of customers recommend this product. 
(
90 out of 114
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Defender Pro Series Case and Holster for iPhone 12/12 Pro | Color: - Black
Customer Rating
2 out of 5
2
Dishonesty Marketing
on November 21, 2020
Posted by: Steve
Verified Purchase:Yes
I bought this thinking that it would use the the magnetic charging feature of the iPhone 12. It doesn’t. Nowhere in the labeling does it state that a product designed exclusively for a product would not enable its use.
Also the piece of paper included in the box, presumably to indicate regulatory compliance, must be read with a microscope. Why bother including it in the box if it can’t be read.
Clearly you have lost my confidence in your integrity.
The case appears acceptable.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, November 24, 2020
Hi Steve,

We are sorry for the confusion with your OtterBox purchase. Although the iPhone 12 Pro Defender Series Case will work with Qi wireless charging, it was not made for MagSafe specific features. Below is a link that will take you to all of our made for MagSafe cases.

https://www.otterbox.com/en-us/iphone-12-pro?prefn1=featuresRefinements&prefv1=Made%20for%20MagSafe

If you have any questions, please feel free to contact us at the following link.

https://www.otterbox.com/en-us/contact-us

Kindly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Great Grip
on December 13, 2020
Posted by: Sevcav
Verified Purchase:Yes
Long line of Otterbox cases used on our phones, a go to for us. What we love is the added protection and grip of this case. What we wish were improved or just removed on the Defender case is the charging plug cover now that the phones are waterproof, and then narrow the bezel or remove it from the glass all together so you can easily use all the hand gestures.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
I got the wrong box
on March 13, 2023
Posted by: Wogu
Verified Purchase:Yes
They sent me a small box the doesn’t fit my phone
But the box has both IPhone 12 and IPhone 12 Pro written on it. They should have known that 12 and 12 pro are not the same size phones
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, March 15, 2023
Hey there! We apologize for any inconvenience you've had with your recent purchase of the Defender Series Pro case. However, this case is compatible with both the iPhone 12 and iPhone 12 Pro. If you're noticing this case won't fit your device, is it possible you have the iPhone 12 Pro Max? This device is larger than both the iPhone 12 and 12 Pro. We'd like to try and help get to the bottom of this for you. Please give our customer service team a call at 1-855-688-7269 for further assistance.

Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
protection
on December 9, 2020
Posted by: Gary
Verified Purchase:Yes
Great product. Love it. I will purchase one for all my cell phones
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Good purchase
on December 10, 2020
Posted by: Toby G
Verified Purchase:Yes
Purchased it before receiving my new preordered iPhone .. It arrived 3 days before my phone. So far I’m very pleased with the phone case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
good for every day
on June 19, 2022
Posted by: lees
i have 2 of the cases i have the defender pro and a popsocket one it is highly recommended for those who like maintaining the look of thier phones
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Did not fit
on April 2, 2023
Posted by: Jason
Verified Purchase:Yes
Didn’t fit on the iPhone 12. Only fits with the new phones
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Support, April 3, 2023
Hey there Jason! We're sorry to hear about your fit frustrations with our Defender Series Pro case. Is it possible that you purchased the incorrect size case for your device? It is very important that you have a case that is specifically built for your device, as our Otter Engineers design each of our cases to fit the specifications of the device. If you have confirmed that you purchased the correct case for your device, give us a ring at 1-855-688-7269 and we would be happy to help how we can.
Best,
OtterBox Customer Service
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Don’t buy this phone case!!!
on December 16, 2023
Posted by: Brittany
Verified Purchase:Yes
This Phone case sucks! Waste of money!!!Don’t buy!
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, December 18, 2023
Hello, Brittany! We are so sorry you are not enjoying the Defender Pro Series case. If there is a specific issue with the case that we can remedy via warranty replacement, we would be more than happy to do so. If you would like to return the case, we can certainly assist with that, and if our Customer Service Team may help find a more perfect case for your taste, please do not hesitate to reach out as we are happy to help with that, too!
Written by a customer while visiting otterbox.com
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