Customer reviews from otterbox.com
OtterBox - Defender Pro Series Case and Holster for iPhone 12/12 Pro | Color: - Black
Average customer rating
4.1 out of 5
4.1
(140 Reviews)
Open Ratings Snapshot
Rating breakdown 140 reviews
5 Stars
91
4 Stars
10
3 Stars
11
2 Stars
11
1 Star
17
79%of customers recommend this product. 
(
90 out of 114
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Defender Pro Series Case and Holster for iPhone 12/12 Pro | Color: - Black
Customer Rating
1 out of 5
1
Not MagSafe compatible
on November 4, 2020
Posted by: Anonymous
Verified Purchase:Yes
Not MagSafe compatible. Misleading. Wont work with magsafe
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , November 6, 2020
Hi there!

We're sorry to hear that you're feeling let down with your new Defender Series Pro! While that case is compatible with Qi charging pads, the case is not compatible with the full lineup of MagSafe accessories. That being said, we have a sizeable lineup of OtterBox cases that we designed specifically to interact with Apple's MagSafe ecosystem. Those cases are coming soon to Apple and OtterBox.com! Sign up for email updates about those cases here: https://www.otterbox.com/en-us/iphone-12-pro?prefn1=featuresRefinements&prefv1=MagSafe

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
not designed well.
on November 4, 2020
Posted by: Andy
Verified Purchase:Yes
not designed well. plastic shell interferes with the screen protector on the phone. should have gone with regular defender or another brand.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 6, 2020
Hi Andy,

We're so sorry to hear this. Just to clarify, what kind of screen protector are you using? We don't recommend using third-party screen protectors with our cases just because we can't guarantee compatibility between the two.

We'd like to learn more about your situation so we can figure out the best way to help. Please feel free to contact us through our website under "How Can We Help You?" and select "General Questions." bit.ly/ContactOtter

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Not mag charger compatible.
on November 7, 2020
Posted by: Retired guy
Verified Purchase:Yes
Will not work with Apple Mag charger.
Very disappointing.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , November 12, 2020
Hi there!

We're sorry to hear about your disappointment with your Defender Series Pro! While that case isn’t designed for optimal performance with MagSafe accessories, we have a full lineup of cases intentionally built to interact with Apple's MagSafe ecosystem. Check those cases out here: https://www.otterbox.com/en-us/iphone-12-pro?prefn1=featuresRefinements&prefv1=Made%20for%20MagSafe

Keep in mind, that case is designed to be compatible with Qi charging, so a regular wireless charger should lead to better results. We suggest OtterBox wireless chargers for the best experience charging in this case!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Dishonesty Marketing
on November 21, 2020
Posted by: Steve
Verified Purchase:Yes
I bought this thinking that it would use the the magnetic charging feature of the iPhone 12. It doesn’t. Nowhere in the labeling does it state that a product designed exclusively for a product would not enable its use.
Also the piece of paper included in the box, presumably to indicate regulatory compliance, must be read with a microscope. Why bother including it in the box if it can’t be read.
Clearly you have lost my confidence in your integrity.
The case appears acceptable.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, November 24, 2020
Hi Steve,

We are sorry for the confusion with your OtterBox purchase. Although the iPhone 12 Pro Defender Series Case will work with Qi wireless charging, it was not made for MagSafe specific features. Below is a link that will take you to all of our made for MagSafe cases.

https://www.otterbox.com/en-us/iphone-12-pro?prefn1=featuresRefinements&prefv1=Made%20for%20MagSafe

If you have any questions, please feel free to contact us at the following link.

https://www.otterbox.com/en-us/contact-us

Kindly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Great Grip
on December 13, 2020
Posted by: Sevcav
Verified Purchase:Yes
Long line of Otterbox cases used on our phones, a go to for us. What we love is the added protection and grip of this case. What we wish were improved or just removed on the Defender case is the charging plug cover now that the phones are waterproof, and then narrow the bezel or remove it from the glass all together so you can easily use all the hand gestures.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
I got the wrong box
on March 13, 2023
Posted by: Wogu
Verified Purchase:Yes
They sent me a small box the doesn’t fit my phone
But the box has both IPhone 12 and IPhone 12 Pro written on it. They should have known that 12 and 12 pro are not the same size phones
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, March 15, 2023
Hey there! We apologize for any inconvenience you've had with your recent purchase of the Defender Series Pro case. However, this case is compatible with both the iPhone 12 and iPhone 12 Pro. If you're noticing this case won't fit your device, is it possible you have the iPhone 12 Pro Max? This device is larger than both the iPhone 12 and 12 Pro. We'd like to try and help get to the bottom of this for you. Please give our customer service team a call at 1-855-688-7269 for further assistance.

Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
protection
on December 9, 2020
Posted by: Gary
Verified Purchase:Yes
Great product. Love it. I will purchase one for all my cell phones
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Good purchase
on December 10, 2020
Posted by: Toby G
Verified Purchase:Yes
Purchased it before receiving my new preordered iPhone .. It arrived 3 days before my phone. So far I’m very pleased with the phone case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
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