Customer reviews from otterbox.com
OtterBox - Defender Pro Series Case and Holster for iPhone 12/12 Pro | Color: - Black
Average customer rating
4
(138 Reviews)
Rating breakdown 138 reviews
5 Stars
90
4 Stars
9
3 Stars
11
2 Stars
11
1 Star
17
79%of customers recommend this product.
(
90 out of
114)
Customer Reviews for OtterBox - Defender Pro Series Case and Holster for iPhone 12/12 Pro | Color: - Black
Customer Rating
5
Thank god for otter box
on March 22, 2022
Posted by: Anonymous
I bought my phone case a while ago and i actually got my phone ran over by a car. thank goodness i had an otter box case. it took little to no damage and mostly the screen protector took the damage. so i am really pleased with the case and will definitely recommend it to everyone i know
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
Complete Junk
on September 11, 2022
Posted by: Idontthinkso
I have used these cases for every iPhone I have ever had and they were great until now. Phone doesn’t stay in my belt clip. If I bump anything in the slightest my phone comes crashing down to the floor. The teeth for the clip are still there. I will not purchase this again, what a waste of money.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, September 12, 2022
You're not wrong to expect any and all versions of the Defender Series case to stay firmly secure when placed in its holster, and we're sorry you're having such an aggravating experience with your most recent one.
Let's get you set up with a brand-new warranty replacement to see if that dials things in like what you've experienced in the past with all those other cases. Feel free to use the following link to get the ball rolling, or give our friendly Otters a call at 1-855-688-7269 and we'll be glad to help!
https://www.otterbox.com/en-us/warranty-begin
Best,
OtterBox Customer Service Team
Let's get you set up with a brand-new warranty replacement to see if that dials things in like what you've experienced in the past with all those other cases. Feel free to use the following link to get the ball rolling, or give our friendly Otters a call at 1-855-688-7269 and we'll be glad to help!
https://www.otterbox.com/en-us/warranty-begin
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
4
iPhone 12 case
on April 6, 2022
Posted by: Rick
Case is great except for one thing; it does NOT work with Apple wireless chargers, contrary to what the Otterbox Company features section says.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Ohiocustomer
Verified Purchase:Yes
I’ve had an otter box defender since the 3GS days, so it’s not my first dance. I ordered the box and was disappointed it did not feel secure from slippage in my hand. It might be because the ‘defender pro’ is meant to have a different feel than the regular defender, but it’s not one that conveyed confidence. My teal defender for my xs is perfect, though. Think I’ll keep using that and keep my xs.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , November 16, 2020
Hi there!
We're sorry to hear about your disappointment with your Defender Series Pro case! We appreciate your feedback about the feeling of your new OtterBox, and we'll be sure to let our engineers know about your experience. In the meantime, if you run into any other issues with your case, we'd be more than happy to get you taken care of with a replacement OtterBox here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Defender Series Pro case! We appreciate your feedback about the feeling of your new OtterBox, and we'll be sure to let our engineers know about your experience. In the meantime, if you run into any other issues with your case, we'd be more than happy to get you taken care of with a replacement OtterBox here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Charlie
Verified Purchase:Yes
Very poor case compared to my iPhone 6 plus case. There is no shield for the screen.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , November 17, 2020
Hi, Charlie!
We're sorry to hear about your disappointment with that new Defender Series screenless design. After exhaustive design testing, our engineers determined that the best way to interact with the advanced screen of your display was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as past Defender Series cases. Additionally, that case is totally compatible with Amplify and Alpha Glass if you're looking to add a level of protection never available with our older Defender Series design. Having said that, we appreciate your feedback about the slipcover on your case, and we'll be sure to let our engineers know about your experience.
If you run into any issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with that new Defender Series screenless design. After exhaustive design testing, our engineers determined that the best way to interact with the advanced screen of your display was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as past Defender Series cases. Additionally, that case is totally compatible with Amplify and Alpha Glass if you're looking to add a level of protection never available with our older Defender Series design. Having said that, we appreciate your feedback about the slipcover on your case, and we'll be sure to let our engineers know about your experience.
If you run into any issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
Not MagSafe compatible. Misleading. Wont work with magsafe
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , November 6, 2020
Hi there!
We're sorry to hear that you're feeling let down with your new Defender Series Pro! While that case is compatible with Qi charging pads, the case is not compatible with the full lineup of MagSafe accessories. That being said, we have a sizeable lineup of OtterBox cases that we designed specifically to interact with Apple's MagSafe ecosystem. Those cases are coming soon to Apple and OtterBox.com! Sign up for email updates about those cases here: https://www.otterbox.com/en-us/iphone-12-pro?prefn1=featuresRefinements&prefv1=MagSafe
Best,
OtterBox Customer Service Team
We're sorry to hear that you're feeling let down with your new Defender Series Pro! While that case is compatible with Qi charging pads, the case is not compatible with the full lineup of MagSafe accessories. That being said, we have a sizeable lineup of OtterBox cases that we designed specifically to interact with Apple's MagSafe ecosystem. Those cases are coming soon to Apple and OtterBox.com! Sign up for email updates about those cases here: https://www.otterbox.com/en-us/iphone-12-pro?prefn1=featuresRefinements&prefv1=MagSafe
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Andy
Verified Purchase:Yes
not designed well. plastic shell interferes with the screen protector on the phone. should have gone with regular defender or another brand.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 6, 2020
Hi Andy,
We're so sorry to hear this. Just to clarify, what kind of screen protector are you using? We don't recommend using third-party screen protectors with our cases just because we can't guarantee compatibility between the two.
We'd like to learn more about your situation so we can figure out the best way to help. Please feel free to contact us through our website under "How Can We Help You?" and select "General Questions." bit.ly/ContactOtter
Best,
OtterBox Customer Service Team
We're so sorry to hear this. Just to clarify, what kind of screen protector are you using? We don't recommend using third-party screen protectors with our cases just because we can't guarantee compatibility between the two.
We'd like to learn more about your situation so we can figure out the best way to help. Please feel free to contact us through our website under "How Can We Help You?" and select "General Questions." bit.ly/ContactOtter
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Retired guy
Verified Purchase:Yes
Will not work with Apple Mag charger.
Very disappointing.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , November 12, 2020
Hi there!
We're sorry to hear about your disappointment with your Defender Series Pro! While that case isn’t designed for optimal performance with MagSafe accessories, we have a full lineup of cases intentionally built to interact with Apple's MagSafe ecosystem. Check those cases out here: https://www.otterbox.com/en-us/iphone-12-pro?prefn1=featuresRefinements&prefv1=Made%20for%20MagSafe
Keep in mind, that case is designed to be compatible with Qi charging, so a regular wireless charger should lead to better results. We suggest OtterBox wireless chargers for the best experience charging in this case!
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Defender Series Pro! While that case isn’t designed for optimal performance with MagSafe accessories, we have a full lineup of cases intentionally built to interact with Apple's MagSafe ecosystem. Check those cases out here: https://www.otterbox.com/en-us/iphone-12-pro?prefn1=featuresRefinements&prefv1=Made%20for%20MagSafe
Keep in mind, that case is designed to be compatible with Qi charging, so a regular wireless charger should lead to better results. We suggest OtterBox wireless chargers for the best experience charging in this case!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com