Customer reviews from otterbox.com
OtterBox - Defender Pro Series Case and Holster for iPhone 12/12 Pro | Color: - Black
Average customer rating
4.1
(140 Reviews)
Rating breakdown 140 reviews
5 Stars
91
4 Stars
10
3 Stars
11
2 Stars
11
1 Star
17
79%of customers recommend this product.
(
90 out of
114)
Customer Reviews for OtterBox - Defender Pro Series Case and Holster for iPhone 12/12 Pro | Color: - Black
Posted by: fuzzyfowler
Verified Purchase:Yes
The new Defender Pro does not have enough raised edge on the screen side. With a glass screen protector is is almost flush. The pro I had for my iPhone 10 was much better.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , November 20, 2020
Hi there!
We're sorry to hear about your disappointment with your Defender Series Pro! We appreciate your feedback about the edges of your case, and we'll be sure to pass your thoughts up the ladder to our design team. Rest assured, our design testing ensures that this case will provide the same level of drop protection as past Defender Series cases did. . If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Defender Series Pro! We appreciate your feedback about the edges of your case, and we'll be sure to pass your thoughts up the ladder to our design team. Rest assured, our design testing ensures that this case will provide the same level of drop protection as past Defender Series cases did. . If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Charly
Verified Purchase:Yes
Good case on the iPhone 12 pro, fits very tight does a good job while not too bulk like previous defender cases, no screen protector included also worth noting does not work with latercase gorilla glass screen protector or any screen protector that is edge to edge as it does cover over the edges of the screen plus the belt clip/stand isn’t as sturdy as previous ones
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 6, 2020
Hi Charly,
We're so sorry this Defender Series Pro case isn't checking off all your boxes! We decided to forego the built-in screen protector to allow full functionality of your iPhone's curved screen functionality.
We assure you this case still went through 200+ hours of extensive testing to ensure it meets our high standards of protection. If you're still unsure, please feel free to contact us through our website under "How Can We Help You?" and select "General Questions," and we'd love to boost your confidence!
bit.ly/ContactOtter
Best,
OtterBox Customer Service Team
We're so sorry this Defender Series Pro case isn't checking off all your boxes! We decided to forego the built-in screen protector to allow full functionality of your iPhone's curved screen functionality.
We assure you this case still went through 200+ hours of extensive testing to ensure it meets our high standards of protection. If you're still unsure, please feel free to contact us through our website under "How Can We Help You?" and select "General Questions," and we'd love to boost your confidence!
bit.ly/ContactOtter
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Rusty
Verified Purchase:Yes
i bought this to replace my iphone 6 case but the iphone 12 case dose not have protection for the face (screen ) if otter box has a model that totally encases the iphone 12 please let me know what model. i did purchase one that meets my requirements but don't know what name brand and yes with the cover over the screen face recognition still works
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, February 1, 2021
Hi Rusty,
We're so sorry you're feeling as though this Defender Series case is missing something. We decided to forego the built-in screen protector to allow direct, clear-cut access to your phone's curved screen technology. If you're looking for an extra line of defense, please feel free to check out our Amplify glass screen protector here: bit.ly/OBi12i12ProAmpPrivacy
Best,
OtterBox Customer Service Team
We're so sorry you're feeling as though this Defender Series case is missing something. We decided to forego the built-in screen protector to allow direct, clear-cut access to your phone's curved screen technology. If you're looking for an extra line of defense, please feel free to check out our Amplify glass screen protector here: bit.ly/OBi12i12ProAmpPrivacy
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5
Thank god for otter box
on March 22, 2022
Posted by: Anonymous
I bought my phone case a while ago and i actually got my phone ran over by a car. thank goodness i had an otter box case. it took little to no damage and mostly the screen protector took the damage. so i am really pleased with the case and will definitely recommend it to everyone i know
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
Complete Junk
on September 11, 2022
Posted by: Idontthinkso
I have used these cases for every iPhone I have ever had and they were great until now. Phone doesn’t stay in my belt clip. If I bump anything in the slightest my phone comes crashing down to the floor. The teeth for the clip are still there. I will not purchase this again, what a waste of money.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, September 12, 2022
You're not wrong to expect any and all versions of the Defender Series case to stay firmly secure when placed in its holster, and we're sorry you're having such an aggravating experience with your most recent one.
Let's get you set up with a brand-new warranty replacement to see if that dials things in like what you've experienced in the past with all those other cases. Feel free to use the following link to get the ball rolling, or give our friendly Otters a call at 1-855-688-7269 and we'll be glad to help!
https://www.otterbox.com/en-us/warranty-begin
Best,
OtterBox Customer Service Team
Let's get you set up with a brand-new warranty replacement to see if that dials things in like what you've experienced in the past with all those other cases. Feel free to use the following link to get the ball rolling, or give our friendly Otters a call at 1-855-688-7269 and we'll be glad to help!
https://www.otterbox.com/en-us/warranty-begin
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
4
iPhone 12 case
on April 6, 2022
Posted by: Rick
Case is great except for one thing; it does NOT work with Apple wireless chargers, contrary to what the Otterbox Company features section says.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Ohiocustomer
Verified Purchase:Yes
I’ve had an otter box defender since the 3GS days, so it’s not my first dance. I ordered the box and was disappointed it did not feel secure from slippage in my hand. It might be because the ‘defender pro’ is meant to have a different feel than the regular defender, but it’s not one that conveyed confidence. My teal defender for my xs is perfect, though. Think I’ll keep using that and keep my xs.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , November 16, 2020
Hi there!
We're sorry to hear about your disappointment with your Defender Series Pro case! We appreciate your feedback about the feeling of your new OtterBox, and we'll be sure to let our engineers know about your experience. In the meantime, if you run into any other issues with your case, we'd be more than happy to get you taken care of with a replacement OtterBox here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Defender Series Pro case! We appreciate your feedback about the feeling of your new OtterBox, and we'll be sure to let our engineers know about your experience. In the meantime, if you run into any other issues with your case, we'd be more than happy to get you taken care of with a replacement OtterBox here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Charlie
Verified Purchase:Yes
Very poor case compared to my iPhone 6 plus case. There is no shield for the screen.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , November 17, 2020
Hi, Charlie!
We're sorry to hear about your disappointment with that new Defender Series screenless design. After exhaustive design testing, our engineers determined that the best way to interact with the advanced screen of your display was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as past Defender Series cases. Additionally, that case is totally compatible with Amplify and Alpha Glass if you're looking to add a level of protection never available with our older Defender Series design. Having said that, we appreciate your feedback about the slipcover on your case, and we'll be sure to let our engineers know about your experience.
If you run into any issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with that new Defender Series screenless design. After exhaustive design testing, our engineers determined that the best way to interact with the advanced screen of your display was without the addition of a built-in screen protector. That being said, our tests have shown that this case provides the same level of drop protection as past Defender Series cases. Additionally, that case is totally compatible with Amplify and Alpha Glass if you're looking to add a level of protection never available with our older Defender Series design. Having said that, we appreciate your feedback about the slipcover on your case, and we'll be sure to let our engineers know about your experience.
If you run into any issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com