Customer reviews from otterbox.com
OtterBox - Defender Pro Series Case and Holster for iPhone 12/12 Pro | Color: - Black
Average customer rating
4
(138 Reviews)
Rating breakdown 138 reviews
5 Stars
90
4 Stars
9
3 Stars
11
2 Stars
11
1 Star
17
79%of customers recommend this product.
(
90 out of
114)
Customer Reviews for OtterBox - Defender Pro Series Case and Holster for iPhone 12/12 Pro | Color: - Black
Posted by: MSKT
Verified Purchase:Yes
This is my 3rd Otterbox pro defender case that I have bought for my 3 IPhones I have owned. Love it. Great protection. Wish it came in more colors. Shipping was slow because UPS passes it off to the post office snail mail.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
Didn’t like it at all color wasn’t what I excepted
on November 1, 2021
Posted by: Paulabeth27
Verified Purchase:Yes
I bought couple weeks ago ended up returning gotta full refund
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , November 3, 2021
Hi there!
We're sorry to hear about your disappointment with the color of your Defender Series Pro! We appreciate your feedback, and we'll be sure to pass your thoughts up the ladder to our design team. We're sad that you ended up returning your case, but we're glad that we were able to get your return taken care of for you. We hope you choose to give us another chance in the future!
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with the color of your Defender Series Pro! We appreciate your feedback, and we'll be sure to pass your thoughts up the ladder to our design team. We're sad that you ended up returning your case, but we're glad that we were able to get your return taken care of for you. We hope you choose to give us another chance in the future!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
4
Love the case but…
on December 25, 2021
Posted by: Sledneck2012
I’ve had this case for a few months. The only problem I have with it is that it won’t charge wirelessly with the apple charger. Love the way the case feels and the comfort of knowing it’s safe from most drops
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Evan G WineArchitect
Verified Purchase:Yes
This is my fourth one and the rubber cover tears after three or four months.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, January 11, 2023
Yikes. Fourth Defender Series Pro case to sustain a tear to its outer synthetic rubber slipcover?! Obviously not what either of us was expecting, and we're very sorry that you've been struggling with this recurring issue.
Definitely put your wallet away and instead pick up the phone to give our friendly Otters a call at 1-855-688-7269, as we'll be glad to help get this fixed up (hopefully once and for all) with a brand-new warranty replacement!
Best,
OtterBox Customer Support
Definitely put your wallet away and instead pick up the phone to give our friendly Otters a call at 1-855-688-7269, as we'll be glad to help get this fixed up (hopefully once and for all) with a brand-new warranty replacement!
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
3
Replacement the last that the silicone cover fell
on January 29, 2023
Posted by: Larry
Verified Purchase:Yes
Replacement for the last one that deteriorated don’t know if there’s any warranty or guarantee on these
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Support, January 31, 2023
Hey there! We're so sorry to hear your Defender Series Pro case has seen better days. We hope this case was working well for you up until this point though. The good news is we have a fantastic product warranty in place for situations just like this. Give our friendly Otters a buzz at 1-855-688-7269 and they'd be glad to look into your warranty replacement options with you.
Best,
OtterBox Customer Support
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
3
Not what they used to be
on January 29, 2023
Posted by: Cmorgz
The defender just isn’t what it used to be. The top plastic piece is just too thin and 2 of mine have cracked and broke. Other than that it is still very protective if you’re not too rough on phones.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, January 31, 2023
Oh no! We're so sorry to hear your Defender Series Pro case has taken on some damage there. No need to worry, we have our fantastic product warranty in place for situations just like this. We're happy to hear you've found the protection offered by this case to be up to your standards though! If you could please give our customer service team a buzz at 1-855-688-7269, they'll be able to answer any questions you might have and look into your replacement options with you.
Best,
OtterBox Customer Support
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
5
Amazed after saving my new phone
on February 16, 2023
Posted by: RegnerusCole
I run heavy equipment for a living and the other day I dropped my phone from 6 feet face down. Immediately after it hit the ground a fully loaded 120,000 lb tractor and trailer ran right over it (6 axles total). I had this defender series case on it as well as a glass screen protector and after peeling off the shattered screen protector, I looked all over my phone front and back and I couldn’t believe that there was no cosmetic or functional damage to my phone! Otter box, thank you for saving me a bunch of money and protecting my phone!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
My phone was run over by MANY cars - no damage!!!!
on February 20, 2023
Posted by: Elizabeth
I have always used Otterbox cases because I drop my phone so much. But yesterday was the big test -- I put my phone on the roof of my car & forgot as I drove off. The phone fell off in the street without my knowledge, and was apparently run over by many cars over 20+ minutes in a busy street. A few hours later I got the phone back and it works fine! The case absorbed all the damage (you could see all the scratches and the plastic was a bit flattened). Totally worth the $$.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com