Customer reviews from otterbox.com
OtterBox - Defender Pro Series Case and Holster for iPhone 12/12 Pro | Color: - Black
Average customer rating
4
(138 Reviews)
Rating breakdown 138 reviews
5 Stars
90
4 Stars
9
3 Stars
11
2 Stars
11
1 Star
17
79%of customers recommend this product.
(
90 out of
114)
Customer Reviews for OtterBox - Defender Pro Series Case and Holster for iPhone 12/12 Pro | Color: - Black
Posted by: Dianne
Verified Purchase:Yes
I just got my iPhone 12 Pro and purchased an Otter case to protect it. Mine is marine blue so it doesn't show dirt so much. I am clumsy so I definitely needed something to protect my iPhone and Otter fits the bill. ! I love the shield on the front since it seems to repel fingerprints. I have used Otter protection before on my previous iPhones and, as many times as I have dropped my phone, it never once cracked! Quite impressive!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Dan W
Verified Purchase:Yes
Older models had plastic covering the screen. This has none.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, March 21, 2023
Hey there Dan! We're sorry to hear that you aren't loving our Defender Series Pro case for your device. Our engineers removed the built-in screen protector from our Defender Series case to ensure complete functionality with the newest devices. Our Defender Series case was redesigned in order to provide the same drop protection even without the built-in screen protector. The addition of the Alpha Glass/Amplify/Alpha Flex provides your phone with premium protection and outperforms our previous Defender Series designs.
We apologize for any frustration this may cause, and we would be happy to help how we can. Just give us a ring at 1-855-688-7269 and we will do what we can to help.
Kindly,
OtterBox Customer Service
We apologize for any frustration this may cause, and we would be happy to help how we can. Just give us a ring at 1-855-688-7269 and we will do what we can to help.
Kindly,
OtterBox Customer Service
Written by a customer while visiting otterbox.com
Posted by: Cota One
Verified Purchase:Yes
Not as good as previous designs. The phone falls out of the holster way too much. I’ll be looking for something else.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, March 24, 2023
Hello Cota! We're sorry to hear about your case frustrations with our Defender Series case and its Holster. This sounds like a very unusual situation and we are sure that a replacement will get this all sorted out for you. Just give us a ring at 1-855-688-7269 and one of our awesome Otters will be sure to help you out.
Kindly,
OtterBox Customer Service
Kindly,
OtterBox Customer Service
Written by a customer while visiting otterbox.com
Posted by: DefenderDefence
Verified Purchase:Yes
Great case. Really like the berry potion color with my blue iPhone 12. It doesn’t get any better than the defender case. Two thumbs up
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Thedude
Verified Purchase:Yes
My last phone broke so bad that chunks of glass were falling off.
This seems like the perfect replacement to protect my phone
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Reecee
Verified Purchase:Yes
I just got this and love it! It matches my red phone and protects it when it’s in my purse.
Really glad I ordered!
Really glad I ordered!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Jimmy47
Verified Purchase:Yes
This case is VERY easy to use. And, I’ve accidentally dropped my phone twice with no damage or concerns.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Gwingharry
Verified Purchase:Yes
I was going to to get a new iPhone and having used Otterbox in the past I ordered this one to have on hand when I got the phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com